Managing Waiting Rooms for Zoom Contact Center

Zoom Contact Center admins can create and edit waiting rooms. Waiting Rooms provide inbound video engagements with a media-rich waiting experience while waiting for an agent. For example, you can display your company’s logo and specify a description so that consumers are aware that an agent will be connected shortly. After creating a Waiting Room, you can change its settings.

Requirements for managing Waiting Rooms

Table of Contents

How to add a Waiting Room

  1. Sign in to the Zoom web portal as an admin with the privilege to edit waiting room settings.
  2. In the navigation menu, click Contact Center Management then Waiting Room.
  3. Click Add Waiting Room.
  4. Specify the following information:
  5. Click Add.
    The new waiting room will be added to the Waiting Room page.
  6. (Optional) Click the display name of the new Waiting Room to change its settings.

How to edit or duplicate a Waiting Room

  1. Sign in to the Zoom web portal as an admin with the privilege to edit waiting room settings.
  2. In the navigation menu, click Contact Center Management then Waiting Room.
  3. In the last column, click the ellipses icon , then click one of these options: