Users can now allow the desktop client to automatically download and install updates based on their choice of update frequencies. Updates can be applied on one of 2 available frequencies: Slow (default) for fewer updates and better stability, or Fast for the newest features and updates.
This article covers:
By default, automatic update is enabled in standard installation packages (EXE, DMG), and disabled in mass distribution packages for managed systems (MSI, PKG). This can be manually controlled in the desktop client settings.
Below is more information about the update cadences and how those will impact your desktop client:
Fast: For users that are interested in the latest features and functionality, select this option to get updates sooner and more frequently. Zoom typically releases client updates on a monthly cadence. Upon release, every new client version is added to the fast track and is distributed to a percentage of random users on the fast track each day, with the rollout typically accelerating over the course of the week.
Slow: For users that want less frequent changes and a more mature feature set, select this option. Slow is the default for both individual and managed users. After evaluating telemetry and internal metrics, Zoom determines if/when* a new version is promoted to the Slow track. Releases promoted to the slow track are distributed to a percentage of random users on the slow track each day, with the rollout typically accelerating over the course of the week.
*Important note: Not every released version is promoted to the Slow track, so users on the Slow track will not see the desktop client update to every version along the way. Clients on the slow track will likely only see updates every 1-2 months.
Regardless of which track is chosen, the update is only installed when…
*With versions 5.16.10 and higher, if the Zoom app detects the user is trying to join a meeting or webinar (typically through the join URL), it will defer the update process in order to avoid delaying the user joining the session. The only exception is for required updates, mandated by their account admin or Zoom's minimum version enforcement.
Note: In the event that Zoom needs to provide a security update to the Zoom desktop client to keep users safe, those updates will be distributed to the entire audience simultaneously.
Learn more about minimum, prompted, and slow/fast track client versions.
If admins choose to mass deploy the desktop client, they can choose the if AutoUpdate is enabled for the clients they deploy, ensuring a consistent experience for their users.
Depending on the configuration deployed by an admin, the following behaviors are to be expected:
Check for Updates
Slow track chosen
|Fast track chosen
|Update to current slow version upon next client restart (when eligible)
|Update to latest version upon next client restart
*Note: Installations with the EXE installer will follow this behavior, as Auto Update is enabled with the Slow track by default.