Obtaining VDI plugin information using WMI

Windows Management Instrumentation (WMI) is a system for managing data and operations, allowing admins to gather information about apps, such as the VDI plugin, being run by their users. 

Requirements for obtaining VDI plugin information using WMI

• Access to Windows Management Instrumentation
• Virtual Desktop Infrastructure implemented for the organization
• VDI client and plugin: Global minimum version or higher 

Note: PhoneInfo and CCIInfo require VDI client and plugin versions 6.2.10 or higher

How to enable WMI for VDI

For the Zoom VDI client to support WMI, the EnableWMIProvider client registry setting must be enabled (1). Learn more VDI client registry settings.

Key: SOFTWARE\Policies\Zoom\Zoom Meetings\VDI
Value: EnableWMIProvider
Value Type: DWORD
Value Description: Specify a value of one (1) to enable the in-process WMI provider for the VDI client. Specify a value of zero (0) or not available to disable the provider.

How to gather data with WMI

An admin will need to use one of the following powershell WMI queries to collect the data shown below. 

PluginInfo

Use the PluginInfo command to return information about the current VDI client version, operating system, thin client OS, Windows session ID, and more. For example, this query would be run as: 

 Get-WMIObject -N "root/zoom/vdi" -class PluginInfo

The following data is provided: 

• InstalledVersion - Returns the current version of the connected thin client.
• IsConnectionOptimized - Depending on whether the connection to VDI client is currently optimized (offloading), this returns either a Yes (1) or No (0). 
• IsPluginDetected: Depending on whether the installed plugin is detected on a user’s device, this returns either a Yes (1) or No (0). 
• PlatformType: Returns the detected operating system: Windows, macOS, or Linux
• SessionID: Returns the Windows logon session ID, which can be associated with a logon user name by an administrator.
• VDIClientVersion: Returns the current version of the Zoom VDI client running on the VDI device.
  Note: This requires version 5.11.0 or higher.  
• PluginOSVersion: Returns the current version of the thin client OS.
  Note: This requires version 5.11.0 or higher.

MeetingInfo

Use the MeetingInfo command to return information about the current meeting status of the Zoom client on this device. For example, this query would be run as: 

 Get-WMIObject -N "root/zoom/vdi" -class MeetingInfo

• MeetingInfo: Depending on whether a user is currently in a meeting on the device, this returns either a Yes (1) or No (0). 

LoginInfo

Use the LoginInfo command to return information about the current authentication status of the Zoom client on this device. For example, this query would be run as: 

 Get-WMIObject -N "root/zoom/vdi" -class LoginInfo

• LoginInfo: Depending on whether a user is currently signed-in in to a Zoom account on the device, this returns either a Yes (1) or No (0). 

PhoneInfo

Note: This requires VDI client and plugin versions 6.2.10 or higher

Use the PhoneInfo command to return information about the current phone (call) status of the Zoom client on this device. For example, this query would be run as: 

 Get-WMIObject -N "root/zoom/vdi" -class PhoneInfo

• PhoneInfo: Depending on whether a user is currently in an active phone call on the device, this returns either a Yes (1) or No (0). 

CCIInfo

Note: This requires VDI client and plugin versions 6.2.10 or higher

Use the CCIInfo command to return information about the current Contact Center call status of the Zoom client on this device. For example, this query would be run as: 

 Get-WMIObject -N "root/zoom/vdi" -class CCIInfo

• CCIInfo: Depending on whether a user is currently in an active Contact Center phone call on the device, this returns either a Yes (1) or No (0). 

Connection errors 

If there is a connection error returned for these commands, a numeric value is also provided to help admins with connections issues. The table below details the corresponding connection issue for each error code possible.      

How to install/uninstall WMI App-V

Run the MOF file compiler (mofcomp.exe) command on the VDI client virtual machine after each new VDI client deployment release. This only needs to be done once for each new release.

To install, run the following command as administrator:

mofcomp.exe ZoomVDIProviderInstall.mof

To uninstall, use the uninstall file:

mofcomp.exe ZoomVDIProviderUninstall.mof