Enabling remote support
A remote support session allows you to remotely control and restart a Windows or macOS computer. The user initiating the support session can:
- Request desktop control
- Request application control
- Request computer restart
Note: Remote support session will disable simultaneous screen sharing.
This article covers:
How to enable remote support
Account
To enable remote support sessions for all users of in the account:
- Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
- In the navigation menu, click Account Management then Account Settings.
- Click the Meeting tab.
- Verify that Remote support is enabled.
- If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.
- (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.
Group
- Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
- In the navigation menu, click User Management then Groups.
- Click the applicable group name from the list, then click the Settings tab.
- Click the Meeting tab.
- Verify that Remote support is enabled.
- If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.
Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level. - (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon , and then click Lock to confirm the setting.
User
To enable remote support sessions for your own use:
- Sign in to the Zoom web portal.
- In the navigation menu, click Settings.
- Click the Meeting tab.
- Verify that Remote Support is enabled.
- If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.
Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.