Enabling remote support


A remote support session allows you to remotely control and restart a Windows or macOS computer. The user initiating the support session can:

Note: Remote support session will disable simultaneous screen sharing. 

This article covers:

How to enable remote support

Account

To enable remote support sessions for all users of in the account:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Verify that Remote support is enabled.
  5. If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable. 
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Verify that Remote support is enabled.
  6. If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon , and then click Lock to confirm the setting.

User

To enable remote support sessions for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Meeting tab.
  4. Verify that Remote Support is enabled.
  5. If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.