Enabling cloud recording allows hosts to record their event in the Zoom cloud. By default, this setting is automatically enabled for all paid subscribers. 

You can also modify cloud recording management settings for hosts, such as automatic recording, require a passcode to view cloud recordings, and set a deletion period for cloud recordings. Hosts can modify individual cloud recording settings for basic and advanced settings for their cloud recordings as needed.

Note: If you were previously able to create cloud recordings, and then were downgraded to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period. After 30 days, your cloud recordings are set to be deleted.

This article covers:

• How to enable or disable cloud recording
  
  • Account
  • Group
  • User

Prerequisites for enabling cloud recording

• Pro, Business, Education or Enterprise account
• Account owner or admin privileges to modify account- and group-level settings
• Licensed user

How to enable or disable cloud recording

Account

To enable or disable cloud recording for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Recording tab.
4. Click the Cloud Recording toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.
7. (Optional) Select any additional basic and advanced cloud recording settings as needed, such as save chat messages, display participants' names in the recording, or add a timestamp to the recording.

Group

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Recording tab.
5. Click the Cloud recording toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.
8. (Optional) Select any additional basic and advanced cloud recording settings as needed, such as save chat messages, display participants' names in the recording, or add a timestamp to the recording.

User

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Recording tab.
4. Click the Cloud Recording toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked and must be changed at either the group or account level. Contact your Zoom administrator for assistance.
6. (Optional) Select any additional basic and advanced cloud recording settings as needed, such as save chat messages, display participants' names in the recording, or add a timestamp to the recording.