Managing provisioned SIP/H.323 rooms

Once a SIP/H.323 device has been provisioned as a managed room in Zoom, admins can manage the room settings including device information, meeting settings, call control, as well as other configuration settings. While theses settings can be configured at the individual room level or some settings can be configured at the account level as well. 

Requirements for managing provisioned SIP/H.323 rooms

• A Pro, Business, Enterprise, or Education account
• Owner, Admin, or “H.323/SIP room connector” Role-based privileges
• A Zoom account with a Cloud Room Connector license
• A provisioned SIP/H.323 room

How to configure a SIP/H.323 room settings

Editing settings for an Individual managed room

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
3. Click the Rooms tab.
4. Click Edit next to the room you want to edit.
5. Configure the room settings as needed.

Editing settings for all managed rooms under an account

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
3. At the top of the page, click Account Settings.
4. Configure the room settings as needed.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent these settings from being changed at the individual room level, click the lock icon , and then click Lock to confirm the setting.

How to use the Room Profile tab

Under the Room Profile tab, the basic Room settings and information can be found:

• Room Name: Custom room name for the device.
• Device Management*:
  • Enabled: The device will be managed by the API connector, and changes will be actively pushed by API Connector.
  • Disabled: The device will remain operational, but provisioning and calendar synchronization will be suspended.
• Device Type: Device type selected when adding the room.
• Manage Type: The manage type that was selected when the room was created.
• Create Time: The time and date the room was created.
• Serial Number: The serial number of the device. This will be listed on the hardware itself. 
• Device Firmware Version: Reported firmware version by the device.
• Hardware Version: The hardware version reported by the device.
• Device Password: The set on the device for accessing admin settings at the device level. 
• Dynamic IP address*: Sets whether the IP address used to manage the device is manually configured or dynamically set.
  Note: This setting should only be configured as Dynamic when the managed room device is configured with "SIP Call Control Registration" setting of "Register to Zoom."  When using any other "SIP Call Control Registration" setting (or when "SIP Mode" itself is disabled), this setting should be configured to "Configured" and Zoom suggests using DHCP reservation or a static IP address on the managed room device to ensure it has a consistent IP address. 
• IP Address: IP address of the device used for management.
• Time Zone*: Time Zone the device is using. It can be set at the device level, or manually set to a time zone, which is provisioned by the API Connector.
• Time Format*: Format of time utilized by the device. This can either be 12 H (ex. 3:00 PM) or 24 H (15:00 hrs). It can be set at the device level, or manually set to a time format, which is provisioned by the API Connector.
• Alternative Time Server*: Multiple time zones can be set, that override the default time server.
• Zero Touch Provisioning*: Allows a device to be deployed in remote locations without local intervention or interaction on the device. ZTP overrides DHCP options.
• End User License Agreement*: This allows admins to accept the EULA on the behalf of the organization's users. If disabled, there will be EULA prompts on devices during software updates.

*Note: These settings can be configured in the account-level room settings.

How to use the Meeting tab

The Meeting tab allows the configuration of join meetings and in-meeting behavior, including encryption, DTMF and call rate options, shortcuts for joining 3rd party meetings and adding calendar resources. The following settings are available:

Common

• Calendar Resources: Allows the assigning of calendar resources that have been added within the Calendar Integration tab.
• Personal Meeting ID for Room: Allows assigning of a Personal Meeting ID to a provisioned room system. Once assigned, if Join Meeting with DTMF is enabled, participants can start instant meetings from the room system. 
• Join Meeting with DTMF*: Allows the joining of Zoom Meetings added to calendar events, as well as start meetings.
  Note: If the Always Show Join Button is enabled, if a calendar event does not have Zoom Meeting information, the Join button will automatically dial to the default join screen, where a Meeting ID can be entered. 
• Ad-hoc Join/meet Now location: Controls the location of where the Meet Now or Join Zoom Meeting buttons will appear.
  Note: If Off is selected, unused Zoom directory entries will be removed.
• Label for ad hoc Button: Allows the creation of a custom button label for the join button for Zoom Meetings.
• Enable 1080P: Allows the device to send and receive 1080p
• Unmute on Entry*: Automatically unmutes the room system's outgoing audio when joining a meeting. 
• Device video layout: Sets the default video layout when a device joins a Zoom Meeting using the following options:
  • Gallery: Sets the default video layout to Gallery view.
  • Fullscreen: Sets the default video layout to Active Speaker view without thumbnails.
  • Active Top: Sets the default video layout to Active Speaker view with thumbnails for the other participants at the video above the Active Sepaker window.
  • Active Bottom: Sets the default video layout to Active Speaker view with thumbnails for the other participants at the video below the Active Sepaker window.
• High-quality Content Sharing*: Allows 3Mbps to 4MBps bandwidth to increase the quality of content sharing.
• Upcoming Meeting Reminder*: Displays an upcoming meeting reminder on the display, before the next meeting starts.
• Automatic Join*: When enabled, the room will automatically join scheduled meetings. 
• Prioritize highest resolution (max 720p)*: Enforces outgoing video to the highest possible resolution (720p).
• Bandwidth Allocation Preference: Content vs. Video*: Allows prioritization of video over content, content over video, or a balanced split between the two.
• Out-of-Band DTMF*: Forces DTMF tones to be sent out of band. 
• Remove Audio Prompts on Join*: Disables audio prompts when joining meetings.
• Music Mode*: Automatically adds the DTMF code to the dial string to optimize for music audio sharing. 
• Video Sharing Mode*: Automatically adds the DTMF code to the dial string to optimize for videos during screen sharing. 
• Audio Gain Control*:  Set the amount of gain Zoom CRC will apply to audio transmitted to a Cisco/Polycom endpoint.  This will reduce or increase the audio volume received by the endpoint.
  •  Off: the audio gain will be reduced by 65%.
  • Use Audio Level 1 (default): the audio gain will be reduced by 40%.
  • Use Audio Level 2: the audio gain will be unmodified.
  • Use Audio Level 3: the audio gain will be increased by 40%.
• Additional DTMF Command*: Allows the configuration of additional DTMF commands utilized when joining a meeting. 
• Call Rate: Sets the maximum call rate with which a room system can connect to a call.
• Join Webex*: Provisions a shortcut on the device for joining Webex meetings.
• Hide Topic* The meeting title/topic will always be hidden or will reflect the configuration of the calendar.
• Hide Agenda*: The meeting body/agenda will always be hidden or will reflect the configuration of the calendar.

*Note: These settings can be configured in the account-level room settings.

Cisco Series

• Exclude All Day Events*: When enabled, all day events on the associated calendar, will not be displayed by the room. 

*Note: These settings can be configured in the account-level room settings.

Polycom HDX

• Video Mute Input*: Select an unused camera channel that can be used to emulate video Mute, the default = 2.

*Note: These settings can be configured in the account-level room settings.

How to use the SIP/H.323 Integration tab

In the SIP/H.323 Integration tab, the SIP Call Control registration, as well as the H.323 Gatekeeper, can be configured.

General SIP Call Control Registration options

The options available under SIP Call Control Registration are dependent on the device being provisioned. If the setting is disabled, the endpoint will not use SIP protocols for calling. These settings can also be configured in the account-level room settings.

• SIP Mode: Dictates that the endpoint uses the SIP protocol for calls. 
• SIP Call Control Registration:
  • Enabled, not registered: Dictates that this endpoint has SIP enabled, but not registered directly to the Zoom interop provisioning backend. If the device has sip info, the original sip info will be cleared.
  • Register to Zoom: Enables one button to push by setting up the device to register it's SIP protocol directly to the Zoom interop backend. Devices will be able to join meetings using the join button provisioned to the home screen. 
  • Not provisioned by Zoom: Allows the SIP line to not be touched by the API connector. It will preserve the original settings or any new settings that the endpoint requires to be used.
  • Register to 3rd Party: Allows for the SIP line to be registered to an existing SIP provider which will preserve the device's original SIP line settings. Commonly used in applications where the SIP protocol is used for PBX dialing. This will be SIP line 1 registered to the third party.

Note: These settings can be configured in the account-level room settings.

Additional SIP Call Control options for Polycom Trio

• Zoom Rooms: With this setting, the device is provisioned as a Zoom Rooms controller instead of a standalone SIP call device. 
• Trio SIP Call Control USB Only: The device is in a mode where it’s only a USB Audio device.
• Dual Register, 3rd Party and Zoom: Allows for the configuration of SIP line 1 on the Trio to be registered to the SIP provider of choice and SIP line 2 to be registered to the Zoom interop servers. This allows for meeting ID dialing on the Zoom line for and to keep the mainline 1 SIP provider dialing that was previously available on the endpoint before provisioning the Trio with Zoom interop.
• Hybrid mode, register to 3rd Party and call on-demand to Zoom: This mode is almost the same as Dual Register mode except line 2 for Zoom is not registered. SIP line 1 on the Trio is still registered to the 3rd party service, and the SIP line 2 is set to not register and call on-demand to Zoom which means a dial string is built to call SIP TLS out to vip2.zoomcrc.com using the meeting ID that was dialed.

H.323 Gatekeeper

By default, H.323 is disabled for endpoints provisioned by the API connector. However, if SIP Call control must be disabled, the H.323 Gatekeeper has to be enabled. These settings can also be configured in the account-level room settings.

• H.323 Mode:
• H.323 Gatekeeper:
  • Enabled, not registered: The H.323 protocol is enabled on the endpoint for calling. The API connector provisions empty H.323 gatekeeper settings intended to clear existing values.
  • Not supported by device model: If this option appears it is an option that is not supported by the endpoint 
  • Not provisioned by Zoom: The H.323 protocol is enabled on the endpoint for calling. The API connector provisions no H.323 gatekeeper settings.
  • Custom Registration: The API connector provisions the provided settings into the H.323 gatekeeper settings on the endpoint. This is commonly used for providing specific gatekeeper information, E164 addresses, etc. Enabling this field will enable additional fields.

Additional settings

• Call Control Protocol to Zoom Meetings: Allows the setting of the call protocol utilized for Zoom Meetings. This can be set to either SIP or H.323.

How to use the Advanced tab

Under the Advanced tab, a specific Room Connector can be configured, as well as enter any advanced provisioning parameters accepted by the device. The following settings are available:

Common

• Firmware Warning*: Displays an update prompt for the device's firmware.
• Search Enhance*: Enhance the Search and Sort functions.
• Connector Log Level*: Allows the selection of the type of logs that will be retained for troubleshooting. 
• Alternative Room Connector*: Allows the selection of an alternative Room Connector server in Zoom's Cloud.
• Connector: Allows the selection of which provisioned Room Connector will be used to manage the room system.
• Background Image*: Allows the uploading of a background image for the room system's display.
  Note: This is only supported for Dolby devices.
• Advanced Provisioning: Allows admins to add a provisioning script with additional provisioning parameters.

*Note: These settings can be configured in the account-level room settings.

Cisco Series

• Capset Filter: Change the default value of the capset filter configuration of Cisco devices.
  
• Advanced Provisioning: Allows admins to add a provisioning script with additional provisioning parameters for Cisco series devices.

Note: These settings can be configured in the account-level room settings.

Polycom Trio

• Bluetooth: Allow the speakerphone to be used as an ad hoc Bluetooth audio device.
• Show Redial Button: Displays the Redial button on the device's home screen.
• Show Call Button: Displays the Call button on the device's home screen.
• Polycom People+Content IP (PPCIP): Enables PPCIP over USB and network.
  Note: This also disables USB Audio.
• AirPlay: Allow direct AirPlay to the device outside a call.
• Miracast: Allow direct Miracast to the device outside a call.
• Apply QoS Settings: Provisions QoS settings to the device including DSCP markings.
  Note: this will only affect outbound traffic on the local network.
• Show Settings Menu: Show the Settings menu on the device.
• Screen Capture: Allow remote screen capture.
  Note: This connection is not authenticated.
• Beta Firmware: When supported, this will upgrade the device to the latest available beta firmware.
• Dev Signed Device: The device under management is dev signed.
  Note: Some features may break when this is enabled.
• Advanced Provisioning: Allows admins to add a provisioning script with additional provisioning parameters for Poly Trio devices.

Note: These settings can be configured in the account-level room settings.

Dolby

• Dolby Provisioning: The provisioning server domain will not be configured to Dolby devices if disabled.
• Nightly Reboot: If enabled, the room system will reboot every day between 12:00 AM and 2 AM. 
• Advanced Provisioning: Allows admins to add a provisioning script with additional provisioning parameters for Dolby series devices.

Note: These settings can be configured in the account-level room settings.

Polycom Group Series

• Show Icons on the Home Screen: Displays the home icons that have been enabled in the device's settings. 
• Advanced Provisioning: Allows admins to add a provisioning script with additional provisioning parameters for Poly Group series devices.

Note: These settings can be configured in the account-level room settings.

Polycom HDX

• Advanced Provisioning: Allows admins to add a provisioning script with additional provisioning parameters for Poly HDX series devices.

Note: These settings can be configured in the account-level room settings.

Polycom Debut

• Advanced Provisioning: Allows admins to add a provisioning script with additional provisioning parameters for Poly Debut series devices.

Note: These settings can be configured in the account-level room settings.