Using call switch

Call switch allows you to place your current Zoom Phone call on hold and answer it on another device (Zoom desktop app, Zoom mobile app, or provisioned desk phone).

Requirements for using call switch

Note: If you don't have the requirements below, use call park as an alternative to call switch.

Call switch between desktop app, mobile app, or desk phone

Proximity call switch from mobile app to Zoom Room

Table of Contents

How to initiate a call switch (originating device)

  1. Make or receive a call using the Zoom desktop app, mobile app, or provisioned desk phone.
  2. Place the call on hold using the in-call controls.
    The other party will hear hold music while they are on hold.

How to answer a held call (destination device)

Windows | macOS | Linux
  1. In the Zoom desktop app, click Phone .
  2. In the left panel, click the Lines tab to see the call you have placed on hold.
  3. Click the hold icon to answer the call.
Android | iOS
  1. In the Zoom mobile app, tap Phone .
  2. Tap the Lines tab to see the call you have placed on hold.
  3. Tap the hold icon to answer the call.
Desk phone

Note: The following steps apply to most desk phones supported by Zoom Phone. For more information, visit the support site of your phone's manufacturer.

  1. Access the home screen of your desk phone.
  2. Look for the phone line that is on hold.
    Note: This is usually indicated by a Hold / Public Hold label, red icon, hold icon , or blinking red light if your phone has line keys.
  3. Press or tap the phone line to answer the call.

How to use proximity call switch (Zoom Room)

You can also use call switch to switch your call to a Zoom Room that has a phone license. This uses the ultrasonic proximity signal feature to detect if a Zoom Room is nearby.

  1. Make or receive a call using the Zoom mobile app.
  2. Enter a Zoom Room that you want to switch your call to.
  3. Tap More then Hand Off to Room.
    The Zoom mobile app will detect the nearby room and display the room name.
  4. Tap Hand Off to This Room to confirm the call switch.
    Note: If Zoom wasn't able to detect the room, you will be prompted to enter the sharing key to flip the call. The sharing key is usually displayed in the top-right corner of the Zoom Room display.

The Zoom Room display will show your profile name. The controller will show the in-call controls.