If you are the current account owner, you can change the owner to another user on your account. Only the account owner can change the account owner. Admins are not able to make this change, although if it is a Pro account, they can request to be the owner.
If the account owner is no longer with the company and you still have access to their email address, you can reset their password to gain access to the Zoom account.
If the account owner is no longer with the company and you cannot access their email, contact contact Zoom Support to change the owner. You will be required to verify your identity, relationship to the account, and billing information for your request to be considered.
You can check who the owner of your Zoom account is from the account profile page.
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Note: Admins on Pro accounts that are not eligible for a CSM can also request to be the account owner. If no admins exist on the account, members will have the option instead.
Note: If needed, the new owner can remove the old owner from the account.
Account admins on Pro accounts can request to be the account owner, which will email the account owner for approval.
The account owner has 168 hours (7 days) to respond. During the 7-day period, Zoom sends emails daily to the account owner for approval (until the account owner responds). If the owner does not respond to any of the emails within the 7-day period, then the admin becomes the account owner. This does not apply to accounts which are eligible for a CSM, who will need to contact their CSM or account executive for assistance.
Note: If there are no admins on the account, members will have the option to request becoming the account owner.
The account owner can approve or deny your request for 7 days. When approving or denying the account ownership transfer requests, the owner will be asked for additional verification before completing the request. If they do not respond to your request, you will automatically become the account owner after 7 days. You will receive an email confirmation when the account owner responds to your request.