Changing the account owner

How to ensure the new owner is in the account

Before transferring ownership, make sure the user is already part of your account. If they’re not, you’ll need to add them first. Follow these steps to check whether the user is in the account and add them if needed.

1. Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.
2. In the navigation menu, click User Management, then Users.
3. Search for the user to become the new owner.
4. If the user exists, proceed to ensure the user is an admin.
5. If the user doesn't exist, click Add Users, then click Add.
   After being invited, they’ll receive an email to activate their account and will remain pending as a member until they complete that step. They must finish activation before they can be promoted to owner.
   Notes: Learn more about adding a user to your account.
6. Update the user role to admin.

How to ensure the new owner has admin privileges

Before transferring ownership, confirm the user already has admin privileges. If they don’t, you’ll need to promote them to admin before you can proceed.

1. Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.
2. In the navigation menu, click User Management, then Users.
3. Search for the user to add as an admin.
4. Under Role, verify it states Admin.
5. If the user's role is admin, proceed to change the admin to owner.
6. If the user's role isn't admin, in the far-right click Edit.
7. Change User Role to Admin, then click Save.
8. Proceed to change the admin to owner.

How to transfer account ownership

If you're the current owner or have access to the owner's account, follow these steps to transfer ownership to an admin on the account.

1. Sign in to the Zoom web portal as the current account owner.
2. In the navigation menu, click Account Management, then Account Profile.
3. Click the Account Profile tab.
4. Click Change Owner.
5. Enter your account password, then click Continue.
6. Enter the new owner's email address, then click Change.
   The new owner's email address will be listed on the Account Profile page, and the old owner will be an admin.
   Note: If you have Zoom Phone licenses/numbers and the new account owner does not have a Zoom Phone license, you will see a prompt notifying you that your Zoom Phone license/numbers will be transferred to the new owner. You can continue the process or cancel it.

Request to be the account owner from Pro accounts only

Admins on Pro accounts can request ownership of the account, which triggers an approval email to the current owner.

The account owner has 168 hours (7 days) to respond. During this period, reminder emails are sent daily until a response is received. If no response is provided within the 7-day window, ownership is automatically transferred to the requesting admin. This process does not apply to accounts assigned a Customer Success Manager (CSM); those users must contact their CSM or account executive for assistance.

If the account owner is no longer with the company but their email is still accessible, you can reset the password and proceed with transferring ownership.

If the admin does not have access to the owner's email (or there are no admins on the account), attempt to recover the account using the account's billing information.

How to reset the account login password

If the former owner used their email to sign in to their Zoom account and you have access to that email, you can reset the Zoom login password to gain access and transfer ownership to an admin.

If the former owner signed in using SSO or a third-party provider (such as Google, Apple, Microsoft, or Facebook), you’ll also need access to that identity provider account, since password reset instructions will be sent there.

Note: If you cannot access the former owner’s email, you can recover the account by providing billing information.

1. Open a web browser and go to zoom.us/forgot_password.
2. Enter the email address of the old owner, then click Next.
   You will receive a verification code in the email.
   Note: You may not receive the verification code immediately. If you still haven't received the verification code via email, please check your Spam folder and confirm that no-reply@zoom.us is allowed in the inbox. If you still haven't received the verification code, you can resend it.
3. Enter the verification code, then click Next.
4. Enter the new password.
5. Enter the new password again to confirm it.
6. Click Save.
   You have now reset the password and should now be logged in to the account.
   Note: You will also receive an email confirmation that your password has been reset.
7. Proceed to verify the new owner is an admin in the account, then transfer ownership.

Note: Learn more about resetting password.