Video not working on Lenovo devices

If your webcam is not working with Zoom on your Lenovo laptop, there are some simple troubleshooting steps that you can take.

The following steps go over troubleshooting tips if you receive the error screen below as video feed in a zoom meeting:

Table of Contents

How to troubleshoot video issues on Lenovo devices

Windows 7
  1. Open the Windows Start Menu and search Lenovo - Web Conferencing.
  2. Once opened, start the camera and then close the Lenovo - Web Conferencing application.
Windows 8
  1. Open the Windows start menu.
  2. Search for "lenovo" and click Lenovo Settings. If you do not have Lenovo Settings, install it from the Microsoft Store.
  3. Select the CAMERA tab at the top.
  4. Scroll to the bottom of settings, and change the Privacy Mode to Off.
Windows 10
  1. Open the Windows start menu.
  2. Search for "lenovo" and click Lenovo Vantage. If you don't have Lenovo Vantage, install it from the Microsoft Store.
  3. Click Hardware Settings then click Audio/Visual.
  4. Scroll down and switch the Camera Privacy Mode toggle to Off.

    Note: If the Camera Privacy Mode keeps changing to On, check if your Lenovo laptop has a physical switch to enable or disable your camera. Make sure it is switched on.
Windows 11
  1. Right-click on the Start Menu and select Settings.
  2. Select Privacy & Security from the left side.
  3. Scroll down the Privacy & Security page to find the App permissions section.
  4. Click Camera and toggle on the button next to Camera access.
  5. Scroll down and toggle on the button next to the Zoom app. If the Zoom app is listed under the Let desktop apps access your camera section, turn on the toggle switch next to it.

Should you continue to experience issues on your Lenovo device, see further troubleshooting.