Release notes for October 23, 2023

• Release notes for Web
• Release notes for the Zoom client
• Release notes for Zoom for Intune
• Release notes for Zoom for Salesforce Lightning app
• Release notes for the Zoom Web App

Release notes for Web

Changes to existing features

• Smart Recording with AI Companion setting relocation
  The Smart Recording settings are being relocated from the Recording tab to the dedicated AI Companion tab, in order to better align it under the AI Companion feature suite.

New and enhanced features

• Administrator features
  • Control concurrent sign-ins on multiple devices 
    Admins can allow simultaneous sign-ins on multiple devices of the same type, such as using two smartphones or two laptops, providing them with less restricted flexibility. This setting is available for admins at the account level Security page and allows admins to choose 2-5 concurrent sign-ins. By default, users can sign in from multiple devices, as long as those devices are of different types (web, desktop, and mobile). Previously, this feature had to be enabled by Zoom.
  • Enhancement to Webinar video quality settings
    Zoom is reintroducing the 720p default setting for webinar video feeds, aligning with the improved scale and network capabilities post-pandemic. Account owners and admins can enable or disable Standard (720p) and Full HD (1080p, offered with a Zoom Sessions or Zoom Events license) options, offering greater control over video quality. This feature will be enabled by default for new Webinar customers. However, it will not be immediately available to existing Webinar customers, as it is rolling out to different groups of webinar customers over the next couple of months.
  • Ability to authenticate with the KeyBroker role in the CMK
    Account owners and admins can authenticate with the KeyBroker role in the CMK (Customer Managed Keys) AWS account. This change provides customers with the choice of granting key access at either the root or role level and is a customer-facing feature with no impact on data handling, architecture, or security features in Zoom. Admins can either grant key access to the Zoom key broker as arn:aws:iam::409910850980:root or alternatively specify arn:aws:iam::409910850980:role/KeyBroker in their key policy file.
  • Enhanced Survey management: Admin control
    Account owners and admins can effortlessly create, edit, and manage surveys applicable to all meetings and webinars hosted on their account. This feature is currently available to select customers and will be generally available in the coming weeks. Enhancements include:
    • Survey builder: allows Zoom owners and admins to create generic surveys that will be applicable to Meetings, Webinars, and Contact Center. Survey can now be branded (background color and image banner).
    • Default survey (Meetings & Webinar): allows Zoom owners and admins to assign a default Post Meeting or Post Webinar Survey at the user level or even at the account level. Additionally, it is also possible to assign a default survey to an Admin Meeting Template.
  • Library for Survey & Polls: Admin control
    Account owners and admins can access their own survey and polls library where they can create, edit, preview, view results, export in new CSV format, duplicate, obtain a link to, and delete their surveys and polls. Account owners have access to their personal library whereas admins access to the global library (Account level). This feature is currently available to select customers and will be generally available in the coming weeks.
  • External label in Chat History Report
    A new label has been added to the Chat History Report so that account owners and admins with appropriate permission can easily identify channels that are externally owned or chat and channels that include external members. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 3, 2023.
  • Team Chat Channel Activity Logs
    Account owners and admins with appropriate permission can use the Team Chat Channel Activity Logs to track all modifications to channels, including:
    • • Channel creation (when, by whom)
      • Original Channel settings/permissions
      • Original Channel membership
      • Changes to settings/permissions (when, by whom)
      • Membership joins/leaves (when)
      • Apps added (by whom and when)
      • Changes in Channel ownership/admins
    This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 11, 2023.
  • Simulive type webinars: Admin control
    Account owners and admins can enable or disable their users' ability to schedule Simulive webinars and upload videos for use in the sessions. This setting is available at the Account, Group, and User levels and is enabled by default. Previously, the feature was enabled for all users with the appropriate license and had no web control settings. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 3, 2023.
    Note: The option to upload a video to be used with Simulive is available by request only.
  • Support for 100k Zoom Webinar attendees
    Zoom Webinars are able to support up to 100,000 attendees in a single webinar session. Previously, the maximum number of attendees was 50,000, with additional attendees able to be directed to a live-streamed version of the webinar. This feature must be enabled by Zoom.
• User features
  • Cloud recording playback enhancements
    The Playback Detail page is redesigned to help users find their AI companion features. The Smart Recording and next steps are seen in the right side panel for easier access. Additionally, thumbnail images are added to the Smart Summary chapters, if enabled.
  • Enhanced Survey management
    Hosts can choose to use the surveys configured by their account owners and admins for all their meetings and webinars to ensure consistent feedback collection. Additional enhancements include:
    • Skip logic: a new functionality that allows question/s to be skipped depending on option selected by respondent in Single Choice Question
    • Survey Branding (color, image): allows survey creator to customize survey with a preset of colors
  • Centralized library for Survey & Polls
    Users can access a centralized location where they can create, edit, share, preview, view results in new CSV export format, duplicate, obtain a link to, and delete their surveys and polls using their personal library.
  • Enhancement to Simulive type webinars
    If configured by account owners and admins, users can enable scheduling Simulive type webinars for personal use. Previously, the feature was enabled for all users with the proper license and had no web control settings. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 3, 2023.
  • Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh
    Danish (Beta) is being added to the available languages for automated captioning and translated captions, available for translation between Danish and any other supported languages. Thai (Beta) and Welsh (Beta) are also being added to translated captions, but both are only available for translation between them and English.

Resolved issues

• Minor bug fixes
• Resolved an issue where, when exporting a report as a CSV file for multiple meetings, the reports use the US date format instead of following the Date Format setting in the user's profile
• Resolved an issue where, when adding webinar to Google Calendar, users were getting System error please try again later (403)
• Resolved an issue where the webinar participant name in reminder email for Japanese is in the wrong order
• Resolved an issue where the participants’ last name were duplicated in meeting participant list and participant report
• Resolved an issue where the Poll reports showed the attendee names as guest and actual time started were inaccurate
• Resolved an issue where adding external users to chat channels were unsuccessful because the intended recipients weren't receiving the email invitations

Release notes for the Zoom client

For full notes including version numbers, please see the operating system release notes.

Windows | macOS | Linux | Android* | iOS*

*Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Improved What’s New window - Windows, macOS
    The What’s New window in the Zoom desktop client, highlighting new features and abilities included with the version just installed, is overhauled to provide more information, better formatting, images, and links to relevant blog posts and support documentation. This intends to help users quickly learn more about new features, speeding up education and adoption. This feature will not be immediately available, as it is dependent on a backend server update, currently scheduled for November 6, 2023. 
  • Concurrent sign-ins on multiple devices - Windows, macOS, Linux, Android, iOS
    Users can simultaneously sign in on multiple devices of the same type, such as using two smartphones or two laptops, providing them with less restricted flexibility, if allowed by account admins. Even when this feature is turned off, users can still log in from multiple devices, as long as those devices are of different types. By default, users can sign in from multiple devices, as long as those devices are of different types (web, desktop, and mobile).
• Meeting/webinar features
  • Low or no speaker volume notification - Windows, macOS, Linux
    Meeting participants and webinar attendees will see a notification if Zoom detects their speaker volume is low or muted, helping users having difficulties hearing others quickly figure out the cause.
  • Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh - Windows, macOS, Linux, Android, iOS
    Danish (Beta) is being added to the available languages for automated captioning and translated captions, available for translation between Danish and any other supported languages. Thai (Beta) and Welsh (Beta) are also being added to translated captions, but both are only available for translation between them and English.
• Meeting features
  • Active AI notifier - Windows, macOS, Linux, Android, iOS
    In order to keep participants aware of AI Companion use during any meeting, there will be an AI icon present in the top-left corner of the meeting window and it will list any AI Companion features that are active. Similar to the Active Apps notifier, this is visible to all participants and when clicked, provides additional information about which AI Companion feature(s) are active and what in-meeting data is being used by each feature.
• Webinar features
  • Webinar Resources enhancements - Windows, macOS, Linux, Android, iOS
    When Webinar Resources are not currently active, the Resources toolbar option is hidden from attendees’ view. Additionally, the icon for Webinar Resources is being updated in order to distinguish it from Zoom AI Companion.
  • Support for 100k Zoom Webinar attendees - Windows, macOS, Linux, Android, iOS
    Zoom Webinars are able to support up to 100,000 attendees in a single webinar session. Previously, the maximum number of attendees was 50,000, with additional attendees able to be directed to a live-streamed version of the webinar. This feature must be enabled by Zoom.
• Team Chat features
  
  • Add Activity Center Cards for emoji reactions in chat messages - Windows, macOS
    Activity Center notifications for emoji reactions to messages are being added to enhance communication and engagement within Team Chat. This will allow users to see which of their messages have emoji reactions in one centralized place, making it effortless for users to track and understand emoji reactions to their messages across various chat groups and channels. This feature must be enabled for accounts by request, and users must update to a minimum version of 5.16.5.
  • Enhanced external labeling - Windows, macOS, Linux
    The external labeling is enhanced with the addition of an 'external' label in the left panel of Team Chat for direct messages with external users. These enhancements ensure better visibility of external participants in chats and channels.
• Mail and Calendar features
  • Select outgoing email account - Windows, macOS
    Users can add a new email account to their own account. They can send emails with the added account without switching accounts by using the Send mail as feature.
  • Option to enable end-to-end encryption (E2EE) - Windows, macOS, Android, iOS
    Account admin owners or admins can choose whether end-to-end encryption (E2EE) is enabled or disabled for their Zoom Mail domain. If the account admin disables E2EE, escrow and encryption are turned off for all users in their account. When a user enables a domain for Zoom Mail, they can turn E2EE on or off the first time.
  • Enhancements to the Find a Time feature - Windows, macOS
    When hosts create an event and use the Find a Time feature, they can click and drag the event slot on their calendar to change the date and time, change the event duration (by extending or shortening it), and show the start/end times. Previously, hosts had to manually enter the start/end times.
  • Duplicate Zoom Calendar events - Windows, macOS
    Users can create a duplicate event and add different event details or private information without notifying other attendees.
  • Add new feedback form - Windows, macOS
    Zoom desktop client users can provide product feedback using the new feedback form.
  • General availability of meeting assets in calendar detail - Windows, macOS, Linux
    Account owners and admins can grant meeting hosts the ability to manage participant access to meeting assets. When this feature is enabled, hosts can have control over which features are displayed to participants in the Calendar event detail, including participant status, meeting chat links, and recordings, which can be toggled on or off. This feature can be managed for eligible accounts through the Feature Release Controls.
• Contact Center features
  • Enhancements to call notifications from Zoom Phone users - Windows, macOS
    When a Zoom Phone user (that doesn't have a direct phone number) calls a Zoom Contact Center flow number, the call notification shows the Zoom Phone user's display name and extension, instead of the Zoom Phone main company number. This enhancement ensures that agents and supervisors can easily identify and interact with Zoom Phone users during engagements. This feature requires the Show Outbound Caller ID for Internal Calls Zoom Phone setting to be disabled

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with designating a Zoom Room as an alternative host - Windows, macOS, Linux, Android, iOS
• Resolved an issue where users are not prompted to join from the paired Zoom Room - Windows, macOS, Linux, Android, iOS
• Resolved an issue regarding Outlook MAPI integrations - Windows
• Resolved an issue regarding the Call Me option not saving a previously used number - Windows
• Resolved an issue with detecting microphone and speaker devices - Windows
• Resolved an issue regarding the Zoom meeting window being unexpectedly made the active window when host controls are assigned - Windows
• Resolved an issue with using a Keynote presentation as a virtual background - macOS
• Resolved an issue regarding incorrect presence statuses - macOS
• Resolved an issue regarding missing contacts - Android
• Resolved an issue regarding custom waiting room images being unexpectedly cropped - Android
• Resolved an issue regarding the phone call logs displaying random characters instead of contact names - Android
• Resolved an issue regarding missing responses from chatbot apps - Android
• Resolved an issue with changing between different language interpretation channels - Android
• Resolved an issue regarding inviting a participant to a meeting through Zoom Phone call-out - iOS
• Resolved an issue regarding the self-view not appearing when accessibility voiceover is enabled - iOS
• Resolved an issue where there was no initial prompt to join audio after joining a meeting - iOS
• Resolved an issue for a subset of users regarding unexpectedly being signed-out - iOS

Notes:

• The UI enhancements to engagement controls feature for Zoom Contact Center has been pulled from release due to issues with deployment and will be available in another upcoming release.
• The Continuous Meeting Chat enhancements for external invitees and Ability to share a Zoom Whiteboard from Zoom Team Chat features for Zoom Team Chat has been pulled from release due to issues with deployment and will be available in another upcoming release.

Release notes for Zoom for Intune

For full notes including version numbers, please see the operating system release notes.

Intune for Android | Intune for iOS

Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Concurrent sign-ins on multiple devices - Android, iOS
    Users can simultaneously sign in on multiple devices of the same type, such as using two smartphones or two laptops, providing them with less restricted flexibility, if allowed by account admins. Even when this feature is turned off, users can still log in from multiple devices, as long as those devices are of different types. By default, users can sign in from multiple devices, as long as those devices are of different types (web, desktop, and mobile).
• Meeting/webinar features
  • Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh - Android, iOS
    Danish (Beta) is being added to the available languages for automated captioning and translated captions, available for translation between Danish and any other supported languages. Thai (Beta) and Welsh (Beta) are also being added to translated captions, but both are only available for translation between them and English.
• Meeting features
  • Active AI notifier - Android, iOS
    In order to keep participants aware of AI Companion use during any meeting, there will be an AI icon present in the top-left corner of the meeting window and it will list any AI Companion features that are active. Similar to the Active Apps notifier, this is visible to all participants and when clicked, provides additional information about which AI Companion feature(s) are active and what in-meeting data is being used by each feature.
• Webinar features
  • Webinar Resources enhancements - Android, iOS
    When Webinar Resources are not currently active, the Resources toolbar option is hidden from attendees’ view. Additionally, the icon for Webinar Resources is being updated in order to distinguish it from Zoom AI Companion.
  • Support for 100k Zoom Webinar attendees - Android, iOS
    Zoom Webinars are able to support up to 100,000 attendees in a single webinar session. Previously, the maximum number of attendees was 50,000, with additional attendees able to be directed to a live-streamed version of the webinar. This feature must be enabled by Zoom.
• Mail and Calendar features
  • Option to enable end-to-end encryption (E2EE) - Android, iOS
    Account admin owners or admins can choose whether end-to-end encryption (E2EE) is enabled or disabled for their Zoom Mail domain. If the account admin disables E2EE, escrow and encryption are turned off for all users in their account. When a user enables a domain for Zoom Mail, they can turn E2EE on or off the first time.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with designating a Zoom Room as an alternative host - Android, iOS
• Resolved an issue where users are not prompted to join from the paired Zoom Room - Android, iOS
• Resolved an issue regarding missing contacts - Android
• Resolved an issue regarding custom waiting room images being unexpectedly cropped - Android
• Resolved an issue regarding the phone call logs displaying random characters instead of contact names - Android
• Resolved an issue regarding missing responses from chatbot apps - Android
• Resolved an issue with changing between different language interpretation channels - Android
• Resolved an issue regarding inviting a participant to a meeting through Zoom Phone call-out - iOS
• Resolved an issue regarding the self-view not appearing when accessibility voiceover is enabled - iOS
• Resolved an issue where there was no initial prompt to join audio after joining a meeting - iOS
• Resolved an issue for a subset of users regarding unexpectedly being signed-out - iOS

Note: The Continuous Meeting Chat enhancements for external invitees and Ability to share a Zoom Whiteboard from Zoom Team Chat features for Zoom Team Chat has been pulled from release due to issues with deployment and will be available in another upcoming release.

Release notes for Zoom for Lightning Salesforce app

New and enhanced features

• Zoom Events Features
  • Create and manage leads
    Account admins and owners can manage if Zoom generates new leads, created from a Zoom Event, in Salesforce or not. Account admins can maintain their systems of record and control which system is creating and updating Salesforce leads. This setting is disabled by default.
  • Sync poll and Q&A in the attendee sync user’s session-level engagement
    Event organizers can now sync polls and Q&A in the user’s session-level engagement.
  • Sync registrants from Salesforce to Zoom Events
    Syncing Zoom Events registrants from Salesforce to Zoom can now choose the method of Authentication of Registrants, whether it is via a Zoom Account or just a guest joining with email.

• Zoom Phone Features
  • Screen pop flow
    Salesforce admins have the capability to activate the Pop Flow screen option for Zoom Phone. This is achieved by configuring Salesforce's softphone layout in the Salesforce setup. Enabling this feature allows agents who answer inbound calls to be seamlessly directed to their customized flow during the screen pop event.

Resolved issues

• Minor bug fixes

Release notes for the Zoom Web App

Changes to existing features

• Changed Resources icon on toolbar 
  The Resources icon has been changed to a new icon that does not resemble the AI icon to maintain parity with the desktop client.

New and enhanced features

• Meeting features

  • Enable participants to join breakout room on mobile web browsers
    Participants can join breakout rooms when using the mobile web browser. This feature comes with the following capabilities:

    • Notification and request to join: When breakout rooms are open, users on the mobile browser client will receive a notification and a request to join a breakout room. They can choose to join immediately or have the option to join at a later time.

    • Retaining option to join: Participants who do not immediately join a breakout room will retain the option to join at a later time.

    • Consistent messaging: All relevant breakout room messages, including in-product messages, will apply to participants in the mobile browser client.

    • Leaving breakout rooms: Participants in the mobile browser client can leave breakout rooms in the same manner as the desktop client.

    • Basic features in breakout rooms: Breakout rooms in the mobile browser client will offer basic video meeting capability, allowing participants to engage with others in the room.

  • Added info toast when microphone and speaker are changed
    A pop-up notification will be displayed upon any changes to microphone and speaker settings in both the mobile and desktop clients.

  • Quick access to the device test in footer bar
    ZWA users can quickly test their speaker and microphone from the footer bar, enhancing the user experience.

  • Smart Recording in AI Companion feature set
    Additional enhancements are being implemented for the Smart Recording feature to ensure its seamless integration into the AI Companion feature suite. Users can now receive notifications for Smart Recording in the web client.

  • Mute speech notification
    When audio is muted and you attempt to speak into the microphone simultaneously, the UI will display a "You are muted" notification. The UI will automatically close when you unmute.

• Team Chat features

  • Enhanced external labeling
    The external labeling is enhanced with the addition of an 'external' label in the left panel of Team Chat for direct messages with external users. These enhancements ensure better visibility of external participants in chats and channels.

• Phone features

  • Support for advanced encryption for voicemails 
    Once advanced encryption for Zoom Phone voicemail is enabled, voicemail messages are received and recorded by Zoom servers which encrypt them with keys only known to their intended recipients’ devices. If admins enable the Escrow feature within advanced encryption for voicemails, admins will now be able to access these keys and users voicemails. Shared Line Appearance, Shared Line Group, Call Queue, or Auto Receptionist voicemail are not supported. Additionally, functionalities like email to voicemail, transcriptions, and the ability to check voicemails through dialing or the web are disabled when this feature is enabled. To utilize this feature, users must have a Power Pack license.

Resolved issues

• Minor bug fixes