Your Zoom plan includes a specific amount of cloud storage. If your account exceeds the storage limit during a billing period, an overage fee is added to your invoice.
Cloud storage overage charges are calculated based on the highest amount of cloud storage used during the billing cycle, not your average storage usage.
To avoid cloud storage overage fees:
Some additional actions that can help with this issue:
Your invoice may include charges for optional Zoom add-ons in addition to your primary subscription. These may include additional products or services purchased from your account.
Your invoice may also lists:
Learn more about account and subscription details and how to view your invoice.
If you believe an eligible discount was not applied on your account, contact Zoom Support for assistance.
Before contacting Support, ensure that you read all the terms of a discount and understand all conditions and requirements.
If a discount code or promotional pricing period has ended, your subscription automatically renews at the standard price unless otherwise specified.
Your bill may increase because:
Discounts availability depends on account's eligibility. You can check your account periodically for available offers or subscribe to Zoom’s promotional emails to receive future discounts.
The amount and type of tax or VAT collected depends on your location, the type of products/services purchased, and the particular rules of the state and local jurisdiction.
If you are in a foreign country where EU VAT is assessed and you have not provided Zoom with your VAT ID number, you will see the VAT charge directly associated with each service on your invoice, and further summarized at the end of your invoice.
Note: Value Added Tax (VAT) is, in general, due when goods and/or services are sold. It is generally chargeable on all taxable goods and services supplied.
If you live in the United States where Zoom services are subject to taxation, you will see the taxes directly associated with each service on your invoice and a summary of all tax types at the end of your invoice. This may include local taxes that were not previously charged.
Ensuring your organization's tax obligations are met is an important aspect of any operation, and Zoom wants to provide as much information about the tax obligations specific to your country, how Zoom handles those tax obligations from our end, and other unique situations. For more information, visit the support articles on Zoom taxes.
Some additional actions that can help with this issue:
If you notice charges you don't recognize or believe there has been fraudulent activity on your Zoom account, you can dispute those charges as soon as possible.