Understanding your charges

This article outlines common reasons that your bill may differ from past bills or from what you may have anticipated. This article also explains how you can check your current plan details or make changes to your current plan.

This article covers:

How to understand why your bill may vary

Cloud storage overage fees

Your plan includes a certain amount of cloud storage capacity. When you exceed your data capacity, you will be charged an overage fee. The overage amount will be calculated based on the highest usage of Cloud Storage during the billing period.

To prevent overage fees, delete or locally move unneeded cloud storage and make sure that your cloud storage is below the maximum limit for your plan.

Some additional actions that can help with this issue:


In addition to your main plan, you may have purchased optional add-on products or services.To view your current plans and add-ons, access the Current Plans tab on the Zoom web portal.

Additionally, your invoice will reflect the products that are a part of your account’s subscription, including their quantity, price, and any applicable taxes. For more information, visit Understanding your Zoom invoice.


Discounts may not have been applied correctly

Some discounts may not have been applied correctly to your account. If you encounter this issue, submit a request to Zoom Billing for assistance.

Additionally, ensure that you read all the terms of a discount and understand all conditions and requirements.

Discount code or promotional period has expired

The discount code that you tried to apply to your account may have expired. If the discount is expired, the price will revert to its original price. You also may see a higher bill because a promotional period on your account has expired.

Discounts are usually offered based on the account's eligibility. You can check your account from time to time if a discount is being offered. If you’re subscribed to Zoom’s promotional emails, Zoom also may email you offers.

Taxes or VAT charges

The amount and type of tax or VAT collected depends on your location, the type of products/services purchased, and the particular rules of the state and local jurisdiction.

If you are in a foreign country where EU VAT is assessed and you have not provided Zoom with your VAT ID number, you will see the VAT charge directly associated with each service on your invoice, and further summarized at the end of your invoice.
Note: Value Added Tax (VAT) is, in general, due when goods and/or services are sold. It is generally chargeable on all taxable goods and services supplied.

If you live in the United States where Zoom services are subject to taxation, you will see the taxes directly associated with each service on your invoice and a summary of all tax types at the end of your invoice. This may include local taxes that were not previously charged.

Ensuring your organization's tax obligations are met is an important aspect of any operation, and Zoom wants to provide as much information about the tax obligations specific to your country, how Zoom handles those tax obligations from our end, and other unique situations. For more information, visit the support articles on Zoom taxes.

Some additional actions that can help with this issue:

How to dispute incorrect or unauthorized charges

If you are still encountering charges which you believe may be incorrect, you can dispute charges on your Zoom account. Submit a request to Zoom Billing for assistance.