The Zoom Events Unlimited plan is structured to prioritize collaborative, event-building work among all of the event organizers. Each Zoom Events Unlimited plan includes a seat for the hub owner—who is also the license owner—hub host seats, and co-editors.
Zoom Events Unlimited plan holders can run only one live event at a time per hub; concurrent live events cannot be run because each hub is limited to running one live event at a time only.
An event's maximum attendance capacity is defined by the hub owner’s license type. For example, a Zoom Events 1000 Unlimited plan could have up to 1,000 event attendees in a webinar or meeting session. Alternatively, there could be 500 attendees in a webinar and 500 attendees within a meeting taking place at the same time (within the same event), or any other combination. Once an event reaches its maximum capacity, extra capacity cannot be added and the event will not permit additional attendees to join. Attendance for single-session, multi-session, and series-event types is measured by the number of unique attendees that join an event or event lobby
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For Zoom Events Unlimited plans, single-session, and multi-session event attendance is measured (i.e., "metered") by the number of unique attendees who enter an event. At this time, series-event capacity is measured by the number of unique tickets that are issued for the event.
A unique attendee is identified by their unique email address; attendees and special role users are both considered unique attendees and so are both counted for metering purposes.
A unique attendee counts towards an event’s metering:
For example, a unique attendee who enters the event lobby before the event starts to build their itinerary, joins the event to view live sessions, and returns after the event for post-event recording access is counted only once.
Zoom Events will allow hosts to oversell on free events (not available on paid events). Hosts will be able to register more than their expected attendance in anticipation of potential no-shows. Hosts are responsible for determining an appropriate oversell amount. If the license attendance rate is exceeded, additional unique attendees will not be able to join the event.
Legacy license customers can edit published free events, and sell more ticket numbers than their legacy Zoom Events license’s capacity.
Account admins can upgrade the existing legacy license to a new Zoom Events Unlimited license with a larger capacity. If the license has published free events whose registered tickets are greater than the new capacity, the upgrade is allowed. The published free event’s actual attendee cap is the upgraded limit.
For Zoom Events Unlimited licenses, account admins can do the following immediate actions if the license’s hub only has upcoming free events:
For Zoom Events Unlimited licenses, if the license’s hub only has upcoming paid events, account admins can assign the upgraded license to the same license holder, and the ticket cap and the attendee cap will take effect immediately.
For Zoom Events Pay Per Attendee (PPA) licenses, there is no concurrent event constraint within the same hub.
For Zoom Events Unlimited licenses, concurrent events currently cannot be held within the same hub. For example, if you want to hold 5 concurrent events, you must have 5 hubs.
If you are a new Zoom Events user, a new hub is created for you automatically when you sign in to Zoom Events for the first time. Your hub is where you can invite anyone on the account as a host, plan events (with other hub users), and organize all the events and recordings in one place. You can change the name of this hub on the Profile page.
If you are an existing Zoom Events user and have a Zoom Events Pay-Per-Attendee plan, you will have the option to create other hubs.
Hub owners can designate hub hosts and co-editors to help manage an event. Hub hosts must be users on the same account as the hub owner. Co-editors may or may not be users on the same account.
Learn more about adding hub hosts to your hub.
Only the hub owner can remove users from the hub. Hub owners can remove hub hosts at any time.
All events that the removed host has published to the hub will remain in the hub. The remaining hub owner and hosts can edit and manage those events.
Learn more about removing hub hosts from your hub.
The event concurrency rule for Zoom Events Unlimited hubs allows only one concurrent event at one time. Sessions can only be hosted when their time is scheduled within the event timeframe, and hosts must make those sessions invisible on attendee-facing pages (i.e., registration page and lobby). Hosts will receive messages in the Zoom Events platform if sessions are out of the event timeframe. For Unlimited license hubs, concurrency rules on Zoom Events are based on reserving event timeframes:
As hub owner, if your account admin or account owner has purchased extra host and/or co-editor seats, you will be able to increase the maximum number of hub hosts and/or co-editors that can be added to your hub. Contact your account owner/admin to purchase additional seats for your hub.
Note: Licensed users can be added as hosts without occupying the hub host's seats.
After increasing the maximum number of organizer seats allotted to your hub:
To view how many seats are available for your hub:
If your account owner and/or account admin cancels the additional organizer seats made available to your hub, you can:
To return to the default seat count:
When the same user is assigned multiple Zoom Events Unlimited and/or Zoom Sessions Unlimited licenses, the user becomes the hub owner of multiple, different hubs. This user will receive an email notification that details the newly assigned licenses.
When the user onboards with Zoom Events, they will see multiple Unlimited licenses assigned to them. Then, they must choose multiple hubs (existing or new) to be the new hubs to match to licenses assigned to them; the hub owner will see the prompt to choose the multiple hubs (existing or new) to match the license types. The hub owner must complete the onboarding journey to set up each hub accordingly.
For re-activated hubs, if the Unlimited license capacity is the same or higher (e.g. previously, the user had the Zoom Events 500 license but now has Zoom Events and/or Zoom Sessions 500 or higher), the user can keep the same number of event organizers. When a user is assigned multiple licenses and has multiple inactive hubs, they can have unlimited host seats for licensed holders per hub and up to 5 unlicensed hosts per hub. The hub owner can view users who are licensed and unlicensed. The hub owner will also receive messages that inform them on how many free account users and paid license holders are allowed as hub hosts.
When a new hub owner signs in to Zoom Events, they will see a welcome message that informs them about the new license(s) they’ve been assigned. For new Unlimited hub owners, a hub is automatically created and the hub owner is defaulted to the hub on Zoom Events. This applies to both the Unlimited and Pay Per Attendee (PPA) licenses.
Hubs will be automatically created for first-time users with multiple Unlimited licenses. The hub owner can choose which hub to start with first. When a first-time user with multiple Unlimited licenses signs in to Zoom Events, they will land on the first default hub. The hubs are listed numerically (i.e. Hub 1, Hub 2, Hub 3, Hub 4, Hub 5). A tooltip will appear and inform the new hub owner about their new hubs. Additionally, they will see a tooltip pointing at the hub selector dropdown menu, informing them that they have new hub(s) because of their new assigned license(s). Clicking View New Hubs on the tooltip will open the hub selector dropdown menu where the user can see all newly created hubs.
When the returning hub owner signs in to Zoom Events, they will land on the first default hub. The hubs are listed numerically (i.e. Hub 1, Hub 2, Hub 3, Hub 4, Hub 5). A tooltip will appear, pointing at the hub selector dropdown menu, informing the hub owner that they have a new hub(s) because of their new assigned license(s). Clicking View New Hubs on the tooltip will open the hub selector dropdown menu where the user can see all newly created hubs.
Note: Unlimited licensed hubs are automatically created. The user must create hubs if they have Pay Per Attendee licenses.
When a user is assigned a new license, and the system detects that they have inactive hubs, they will be notified that they can convert an inactive hub to an active hub or create a new hub.
Once you complete claiming/creating a hub for each license, you will land on the Zoom Events screen.