Error: Update Required

When a Zoom desktop client or mobile app falls behind the minimum version, either a specific version set by their account admins or the global minimum version set by Zoom, users will need to update their client before they can sign-in to their Zoom account or join a meeting.

Users may see the following errors:

This article is to show users what to expect if that happens, temporary alternatives, and how to update.

Notes:

This article contains: 

What to expect if you are below the minimum version

  1. If the desktop client is below the minimum version and signed-in to an account, the user will be signed-out and a session expired error will appear. 
    Note: If in an active meeting, webinar, or call, Zoom will allow the session to continue until it concludes before the user is signed-out. 
  2. When you try to sign-in to your account or join a meeting or webinar, you will see a prompt, indicating the minimum required version required before you can continue.
    • When trying to sign-in and the client is below the minimum version:
    • When trying to join a meeting or webinar and the client is below the minimum version:

      (Optional) If you need to join a meeting immediately, you can click Join from browser to join the meeting with the Zoom web client in your web browser instead.
    • If your device is managed by your IT team, you may not be able to install any updates without their assistance. In such cases, the following message is displayed instead:
  3. Click Update.
    The client will begin installing the latest version available.

    When finished the client will inform you that your client is up-to-date and allow you to sign-in or join the meeting.

Linux

  1. If the desktop client is below the minimum version and signed-in to an account, the user will be signed-out and a session expired error will appear. 
    Note: If in an active meeting, webinar, or call, Zoom will allow the session to continue until it concludes before the user is signed-out. 
  2. When you try to sign-in to your account or join a meeting or webinar, you will see a prompt, indicating the minimum required version required before you can continue.
    • When trying to sign-in and the client is below the minimum version:
    • When trying to join a meeting or webinar and the client is below the minimum version:

      (Optional) If you need to join a meeting immediately, you can click Join from browser to join the meeting with the Zoom web client in your web browser instead.
  3. Click Update.
    The Zoom Downloads page will open in your default web browser for you to download the latest version available.
  4. Install the latest version of Zoom for your Linux distribution.

Android | iOS

  1. If the desktop client is below the minimum version and signed-in to an account, the user will be signed-out and a session expired error will appear. 
    Note: If in an active meeting, webinar, or call, Zoom will allow the session to continue until it concludes before the user is signed-out. 
  2. When you try to sign-in to your account or join a meeting or webinar, you will see a prompt, indicating the minimum required version required before you can continue.
    • When trying to sign-in and the app is below the minimum version:
    • When trying to join a meeting or webinar and the app is below the minimum version:
  3. Tap Update and you are directed to the appropriate app store to update the Zoom mobile app.
    Note: If your device is managed by your IT team, you may not be able to install any updates without their assistance.

VDI

  1. If the desktop client is below the minimum version and signed-in to an account, the user will be signed-out and a session expired error will appear. 
    Note: If in an active meeting, webinar, or call, Zoom will allow the session to continue until it concludes before the user is signed-out. 
  2. For users whose media plugin is below the minimum version, the behavior when joining a meeting depends on the below parameter:
    • If PingServerFromThinClient is enabled, joining a meeting will fail, and the users will see the following error message. Please contact your IT admin to have this updated.
    • If PingServerFromThinClient is disabled, joining a meeting will fail, and the users will see the following error message. Please contact your IT admin to have this updated.
    • If you are below the minimum version on the media plugin or the client, you will see a prompt when trying to sign-in to your account, indicating the minimum required version required before you can continue.
      Please contact your IT admin to have this updated.

If your Zoom Room is below the minimum version and you attempt to join a meeting or webinar, you will see a prompt on the main screen and controller indicating that an update is required for one of the associated devices before you can continue.

Since Zoom Rooms are typically managed by specific IT or A/V teams, please contact those internal departments or a Zoom account admin for assistance with updating.

  1. If your Zoom Phone appliance is below the minimum version and you attempt to make a call, you will see a prompt on the screen indicating that an update is required before you can continue.
  2. Tap Upgrade to update the device. 

How to join a meeting without the desktop client

If you cannot update, due to time constraints or needing IT to be involved, you can quickly join the meeting through the web client. The web client does not have all the same functionality as the desktop client or mobile app, but is more than capable when just needing to attend a meeting.

  1. Open https://app.zoom.us/wc in a web browser.
  2. Click Join Meeting or Sign In to authenticate before joining.
    Note:     If already signed-in to your account on the Zoom web portal, you will likely already be signed-in to your account.
  3. Enter the meeting ID and click Join.
  4. Enter the meeting passcode, if necessary.
  5. Alternatively, you can click the join link provided by the host and click Join from your browser on the web page that opens.
    Note: The web page may automatically route the request to the Zoom client, but the web page likely remains with the Join from your browser option.

Learn more about using the web client.

How to manually update the client

If the auto-update fails or some other issue persists, we recommend downloading the latest version from the Zoom Downloads page and installing. This should overwrite the currently installed version and allow you to sign-in and join a meeting.
Note: You must have admin access on the device and be able to authorize an app installation. If using a work device, you may not have the necessary permissions and must contact IT to update.

Please contact your IT team to update your app

If you encounter the prompt to update, with the added clarification of "Please contact your IT team to update your app”, you likely do not have the necessary permissions to update the app yourself or have installed a version that requires IT assistance. 

However, if your device is not managed by a business or school but you are receiving this error, then it is recommended to completely uninstall Zoom and then reinstall the application.