Managing your profile picture on the Zoom web portal

Apart from updating your Zoom profile information such as your display name and contact information, you can also add your profile picture on the Zoom web portal. A profile picture allows you to be identified at a glance and helps with collaborating with others, especially with those you have only met virtually. 

Your profile picture is visible:

• to meeting participants when your video is off unless hidden by the host
• in the in-meeting chat unless the use of profile picture is disabled by the meeting host
• to account owners and admins
• in Contacts right next to your name
• in Zoom Chat

Requirements for adding a profile picture to your Zoom account

• Supported file types include JPG/JPEG, GIF, or PNG files smaller than 2MB

How to manage your profile picture on the Zoom web portal

In the Zoom web portal, you can manage your profile picture. Any changes made will reflect across devices where your Zoom account is signed in.

Add a new profile picture

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Profile.
3. In the section with your name and other personal details, click the pencil  icon in the picture frame.
4. Drag and drop the file, click Choose Files to upload your picture, or click Take photo to take a new photo.
   Note: Use a JPG/JPEG, GIF, or PNG file smaller than 2MB.
5. (Optional) Adjust the crop area as needed.
6. (Optional) Select the Use profile picture for Zoom Rooms automatic smart name tags for video checkbox.
   Note: Smart name tags automatically recognizes you in a Zoom Room during a meeting and adds your name to your video. A picture of your face is needed to enable this.
7. Click Save.

Change your existing profile picture

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Profile.
3. In the section with your name and other personal details, click the pencil  icon in the picture frame.
4. Click the Change drop-down then click Choose to upload your picture or click Take photo to take a new photo.
   Note: Use a JPG/JPEG, GIF, or PNG file smaller than 2MB.
5. (Optional) Adjust the crop area as needed.
6. (Optional) Select the Use profile picture for Zoom Rooms automatic smart name tags for video checkbox.
   Note: Smart name tags automatically recognizes you in a Zoom Room during a meeting and adds your name to your video. A picture of your face is needed to enable this.
7. Click Save.

Delete your profile picture

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Profile.
3. In the section with your name and other personal details, click the pencil  icon in the picture frame.
4. Click the Change drop-down then click Delete.
5. Click Yes to confirm.
   Note: Once deleted, profile picture can no longer be retrieved.

How to troubleshoot profile picture changes not reflecting in meetings

If the changes you made on your profile picture do not reflect during meetings, you may need to sign out, restart the Zoom app, and sign back in.

For additional troubleshooting, you can also try more methods to troubleshoot your profile picture not appearing in meetings.