The Zoom enhanced Room Connector supports two types of SIP/H.323 room management:

• Full management
  Full management allows Zoom to provision configuration settings (Room name, time zone, etc.) and displays room status in the customer portal. This mode is only available for supported devices.
• SIP proxy
  SIP proxy management does not provision any settings to the device, nor is the status of the device available. In this management mode, Zoom generates authentication credentials for registering the device with the Zoom SIP proxy. These SIP proxy credentials will need to be manually configured within the device’s settings.
  Note: SIP Proxy rooms do not support calendar integration to mute synchronization.

This article covers:

• How to create a generic SIP/H.323 room registered to Zoom
• • Provisioning a generic room in Zoom
  • Configuring the SIP proxy for the device
  • Verifying registration status
• How to import generic SIP/H.323 rooms registered to Zoom
• • Preparing the CSV file
  • Importing the CSV file

Prerequisites for creating a generic SIP/H.323 room registered to Zoom

• A Pro, Business, Enterprise, or Education account
• Account owner or admin privileges
• A Zoom account with a Cloud Room Connector license
• A supported codec device

How to create a generic SIP/H.323 room registered to Zoom

Provisioning a generic room in Zoom

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
3. Click the Rooms tab.
4. Click Add Room.
5. Enter the following information:
   • Manage Type: Select SIP Proxy.
   • Room Name: Name of the Room System.
   • Device Type: Select Generic SIP/H.323 room.
   • Serial Number: Serial number of the hardware.
   • IP Address: The IP address that is set for the Room system.
   • Auth Username: This is the room’s username for registering with the Zoom SIP proxy.
     Note: This name will be auto-generated based on Serial Number and is not editable.
   • Auth Password: The SIP password to be utilized for SIP configuration within the device’s settings.
     Note: This password is encrypted and stored within Zoom’s infrastructure.
   • (Optional) Alternative Room Connector: The default CRC gateway for this room. If specified, all generated dial strings will contain this value for the SIP domain, and meetings dialed manually without the SIP domain will have this value appended.
6. (Optional) Click Save & Create Another to create another Room.
7. Click Finish when done.

Once the device has been successfully added, the SIP proxy information for the device will be displayed.

Configuring the SIP proxy for the device

Note: The following configuration steps are for Huawei TE40 devices. For information on configuring the SIP proxy information for other devices, please refer to your device’s manual.

1. In another browser window, navigate to the device’s administration page.
2. Log in with the admin credentials for the device. 
3. On the device administration page, click System Settings, then Network.
4. Click Registration.
5. Scroll down to the SIP section.
6. Fill in the following configuration items with the SIP information displayed after adding the room in the previous steps:
   • Register with server: Set to Enable.
   • Server address: Copy and paste the value for the Server Address field in the SIP Configuration within the Zoom web portal.
   • Proxy server: Set to Disable.
   • URI: Copy and paste the value for the Auth username field in the SIP Configuration within the Zoom web portal.
   • User name: Copy and paste the value for the Auth username field in the SIP Configuration within the Zoom web portal.
   • Password: Enter the value set for the Auth Password when provisioning the room.
     Note: TLS Verify should be set to Disable.
7. Save the changes. 

Verifying registration status

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Room Management, then click Cisco/Polycom Rooms.
3. Click the Rooms tab.
   For the room, the SIP Status should be set to Registered (Zoom).

If the device’s SIP registration fails:

1. Under the Rooms tab, click Edit next to the provisioned room.
   At the top of the page, the following warning message will appear: The device is not configured for SIP or the configuration fails, please reconfigure.
2. Click Reconfigure. 
   The SIP Configuration will be displayed.
   Note: If you do not remember the Auth Password, it will need to be reset within the Room Profile tab.

How to import generic SIP/H.323 rooms registered to Zoom

Rooms can be created or edited in bulk using the room import feature. These templates can also be used to import generic SIP/H.323 rooms in bulk.

Preparing the CSV file

1. In the navigation menu, click Room Management, then click Cisco/Polycom Rooms.
2. Click the Rooms tab.
3. Click the ellipses , then click Export.
   A CSV file with the current rooms will be downloaded.
4. Open and prepare the CSV file by enter the following information.
   Note: If creating a new room, enter the following information on a new row in the CSV file.
   • Room ID: If this is a new room, leave the Room ID blank. 
     Note: If changing the configuration for a current room, and the Room ID is populated, do not change the value. 
   • Device Management: Leave blank.
   • IP Address: Enter the IP address that is set for the room system.
   • Room Name: Enter the name of the Room System.
   • Device Type: Set to generic.
   • Serial Number: enter the serial number of the hardware.
   • Manage Type: Enter SIP proxy.
   • Auth Username: Leave blank, this will be auto-generated when the room is imported.
   • Auth Password: Enter the SIP password to be utilized for SIP configuration within the device’s settings. 
5. Save the file. 

Importing the CSV file

1. In the navigation menu, click Room Management, then click Cisco/Polycom Rooms.
2. Click the Rooms tab.
3. Click the ellipses , then click Import.
4. Browse for the CSV file.
5. Click Open.

The CSV file will be then imported into Zoom. If the import is successful, the rooms will be added to the room list. If any of the rooms were already provisioned, then any current configuration options will be overridden by the options in the CSV file.