Customizing the Send Media widget

• Text To Speech: Enter the text you want to be spoken to the caller in the Message to Play text box.

  • Language: Select the language for the text-to-speech message.

  • Voice: Select the voice style for the text-to-speech playback.

  • Message to Play: Enter the message that will be read out to the caller.

• Choose from Assets Library: Select an existing asset from the pre-uploaded collection of assets available in the library.

  • Browse asset library: Select an existing audio file from the asset library to use as the prompt.

  • Add new asset: Upload or create a new audio file to add to the asset library and to use as the prompt.

Next Step: Select the destination widget when the audio files are finished playing.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Text message (SMS/MMS): Send one-way text messages up to 500 characters and include images from the asset library.

From: Select the SMS number you want to send messages from. Admins can choose the flow entry point number.

To: Select where to send the SMS. Select any flow, custom value, or system variable with a number data type. By default, the consumer's inbound number will be selected.

Text 1, Text 2, …: Enter text manually or select text from the asset library.

Image 1, Image 2, …: Click the toggle to enable or disable an image. Select one of these options:

• Browse asset library: Select an existing image file from the asset library to use as the prompt.
• Add new asset: Upload a new image file to add to the asset library and to use as the prompt.

Next Step: Select the destination widget when the text messages are sent.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Email: Send one-way email message.

From: Select which email account to send the email from. Select either the default system outbound email or the agent outbound email. By default, the system will use the default system outbound email.

To: Select where to send the email. Select any flow, custom value, or system variable with an email data type.

Email: Create a new email asset or select an existing email asset from the asset library.

• Browse asset library: Select an existing email asset from the asset library to use as the prompt.
• Add new asset: Upload a new email asset to add to the asset library and to use as the prompt.

Next Step: Select the destination widget when the email messages are sent.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Text & Image: Display text and images.

TEXT & IMAGE 1, TEXT & IMAGE 2, ...: Click the numbered icon to edit the associated set of text. Select one of these options:

• Enter text: Enter the text to display.

• Choose from Assets Library: Select an existing asset from the pre-uploaded collection of assets available in the library.

  • Browse asset library: Select an existing text file from the asset library to use as the prompt.

  • Add new asset: Upload or create a new text file to add to the asset library and to use as the prompt.

Image 1, Image 2, …: Click the toggle to enable or disable an image. Select one of these options:.

• Enter text: Enter the text to display.

• Choose from Assets Library: Select an existing asset from the pre-uploaded collection of assets available in the library.

  • Browse asset library: Select an existing text file from the asset library to use as the prompt.

  • Add new asset: Upload or create a new image file to add to the asset library and to use as the prompt.

Audio: Click the toggle to enable or disable audio to be played while displaying the text and images specified above. Select one of these options:

• Browse asset library: Select an existing audio file from the asset library to use as the prompt.

• Add new asset: Upload or create a new audio file to add to the asset library and to use as the prompt. Select one of these options:

  • Text to Speech: Enter the text you want to be spoken to the caller in the Message to Play text box.

    • Asset Language: Select the language for the text-to-speech message.

    • Select a Voice: Select the voice style for the text-to-speech playback.

    • Message to Play: Enter the message that will be read out to the caller.

  • Upload: Click Upload to upload an audio file to be played.

  • Record by Computer: Capture audio using the computer’s microphone.

Auto play the media (only visible if Audio is enabled): Click the toggle to enable or disable audio for consumers when media starts playing automatically.

• With audio on: Enable audio for the end consumer, so that when the widget is opened, the audio plays automatically along with the displayed media type.
• With audio off: Disable audio for the end consumer, so that when the widget is opened, the media plays automatically but without sound.

Allow interrupt: Click the toggle to enable or disable the option for consumers to click Skip while the audio above is playing. Regardless of this setting, consumers can click Skip after the audio is done playing to skip all slides and be routed based on the specified destination widget.

Allow Leave: Click the toggle to enable or disable the option for consumers to leave while going through the flow.

Next Step: Select the destination widget when the text/images are displayed.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Video: Display videos.

Video 1, Video 2, …: Click the numbered icon to edit the associated video. Select one of these options:

• Browse asset library: Select an existing video file from the asset library to use as the prompt.

• Add new asset: Upload a new video file to add to the asset library and to use as the prompt.

Auto play the media (only visible if Audio is enabled): Click the toggle to enable or disable audio for consumers when the video starts playing automatically.

• With audio on: Enable audio for the end consumer, so that when the widget is opened, the audio plays automatically along with the video.
• With audio off: Disable audio for the end consumer, so that when the widget is opened, the video plays automatically but without sound.

Allow interrupt: Click the toggle to enable or disable the option for consumers to click Skip while the audio above is playing. Regardless of this setting, consumers can click Skip after the audio is done playing to skip all slides and be routed based on the specified destination widget.

Allow Leave: Click the toggle to enable or disable the option for consumers to leave while going through the flow.

End of media playing: Set the time between the ending of media playing and the transition to the next step. Enter a value or use the up and down arrows to increase or decrease the default time for the end of media playback.

Next Step: Select the destination widget after the videos are displayed.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Slide: Display PDF files.

Slides 1, Slides 2, …: Click the numbered icon to edit the associated set of text. Select one of these options:

• Browse asset library: Select an existing PDF file from the asset library to use as the prompt.

• Add new asset: Upload a new PDF file to add to the asset library and to use as the prompt.

Audio: Click the toggle to enable or disable audio to be played while displaying the PDF file specified above. Select one of these options:

• Browse asset library: Select an existing audio file from the asset library to use as the prompt.

• Add new asset: Upload or create a new audio file to add to the asset library and to use as the prompt. Select one of these options:

  • Text to Speech: Enter the text you want to be spoken to the caller in the Message to Play text box.

    • Asset Language: Select the language for the text-to-speech message.

    • Select a Voice: Select the voice style for the text-to-speech playback.

    • Message to Play: Enter the message that will be read out to the caller.

  • Upload: Click Upload to upload an audio file to be played.

  • Record by Computer: Capture audio using the computer’s microphone.

Auto play the media (only visible if Audio is enabled): Click the toggle to enable or disable audio for consumers when media starts playing automatically.

• With audio on: Enable audio for the end consumer, so that when the widget is opened, the audio plays automatically along with the displayed media type.
• With audio off: Disable audio for the end consumer, so that when the widget is opened, the media plays automatically but without sound.

Allow interrupt: Click the toggle to enable or disable the option for consumers to click Skip while the audio above is playing. Regardless of this setting, consumers can click Skip after the audio is done playing to skip all slides and be routed based on the specified destination widget.

Allow Leave: Click the toggle to enable or disable the option for consumers to leave while going through the flow.

Next Step: Select the destination widget after the PDF files are displayed.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Text: Display text.

Text 1, Text 2, …: Click the numbered icon to edit the associated set of text.  Select one of these options:

• Enter text: Enter the text to display.

• Choose from Assets Library: Select an existing asset from the pre-uploaded collection of assets available in the library.

  • Browse asset library: Select an existing text file from the asset library to use as the prompt.

  • Add new asset: Create a new text file to add to the asset library and to use as the prompt.

Next Step: Select the destination widget when the texts are displayed.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Image: Display text and images.

Text 1, Text 2, …: Click the numbered icon to edit the associated set of text. Select one of these options:

• Enter text: Enter the text to display.

• Choose from Assets Library: Select an existing asset from the pre-uploaded collection of assets available in the library.

  • Browse asset library: Select an existing text file from the asset library to use as the prompt.

  • Add new asset: Create a new text file to add to the asset library and to use as the prompt.

Image 1, Image 2, …: Click the toggle to enable or disable an image. Select one of these options:

• Browse asset library: Select an existing image file from the asset library to use as the prompt.

• Add new asset: Upload a new image file to add to the asset library and to use as the prompt.

Note: Depending on the channel, the prompt image has the following size limit:

• Chat (In-app): less than 10 MB

• Chat (Web): less than 10 MB

• SMS: less than 2 MB

• Facebook Messenger: less than 8 MB

• WhatsApp: less than 8 MB

Next Step: Select the destination widget when the texts/images are displayed.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Video: Display videos.

Note: Only available for the following channels:

• Chat (In-app)

• Chat (Web)

• Link to video: Enter the video URL.

• Upload: Select an existing asset from the pre-uploaded collection of assets available in the library.

  • Browse asset library: Select an existing text file from the asset library to use as the prompt.

  • Add new asset: Upload or create a new text file to add to the asset library and to use as the prompt.

Next Step: Select the destination widget after the videos are displayed.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.

Email: Display Email files.

Select one of these options:

• Browse asset library: Select an existing email file from the asset library to use as the prompt.

• Add new asset: Upload a new email file to add to the asset library and to use as the prompt.

  • Asset Name: Enter an internal display name for the email asset.

  • Description (Optional): Enter an internal description for the email asset.

  • Category (Optional): Select a category for your email asset.

  • Asset Language: Select the language of the email asset.

  • Subject (Optional): Enter an email subject.

  • Body: Enter your message in the message box.

    • (Optional) At the top of the message box, use the formatting and layout options for your email message.

    • (Optional) At the bottom of the message box, use the icons to upload files, insert emojis, or upload images.

  • Signature (Optional): Create a signature to be automatically added to the bottom of the email.

Next Step: Select the destination widget after the email files are displayed.

Send Media Failed: Select the destination widget if the media failed to send to the consumer.