Batch exporting and assigning phone numbers

After obtaining phone numbers, admins can batch export numbers or batch assign numbers to phone users. There's no limit to the amount of phone numbers you can export in a CSV file.

Requirements to batch exporting and assigning phone numbers

• Pro, Business, or Education account
• Account owner or admin privileges
• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Purchased or ported phone numbers

How to export phone numbers

After obtaining phone numbers, you can batch-export phone numbers as a CSV file.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration.
4. Click Numbers, then click Phone Numbers.
5. Click Export at the top of the table and save the CSV file.
   Note: You can copy the list of unassigned numbers when you batch-assign phone numbers.

How to batch assign phone numbers

After obtaining phone numbers, you can batch-assign them to any extension using a CSV file.

Notes:

• You can follow these steps to re-assign phone numbers between extensions or assign your unassigned phone numbers to extensions. If you're performing the latter, batch export unassigned phone numbers, then copy and paste the numbers to the CSV sample file.
• This action will affect the delegation associated with the numbers.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration.
4. Click Numbers then Phone Numbers.
5. At the top of the page, click Import, then click Zoom Phone number assignment.
   A pop-up window will appear.
6. In the window, click CSV Sample, then click Download to download a sample CSV file and view the required fields.
7. Complete the CSV sample using spreadsheet software like Microsoft Excel.
   Note: Do not delete the first row with the field names.
   
   • Phone Number: Enter the assigned or unassigned phone number. If the phone number is already assigned to a user, it will be reassigned to the user you specify.
   • Extension Number: The associated extension number of the phone user you want to assign the phone number to. Leave this blank if you don't want to assign the associated phone number.
8. Return to Phone Numbers in the Zoom web portal.
9. At the top of the page, click Import, then click Zoom Phone number assignment.
10. Click Upload CSV and select your completed CSV file to start the batch process.
    Note: If there's an error in one or more fields, the batch process will not complete. You will have these options:
    • Click Details to see a description of the fields that were not filled in correctly.
    • (If applicable) Click Ignore Issues and Upload Others to continue the batch process. Any rows in the CSV with errors will not be imported. You won't see this option if all rows have errors.
    • If all rows in the CSV have errors, the batch process will not be complete. Click Reupload after you fix the CSV file.
    • Click Close to cancel the batch import process.
11. Click Close if the batch process is successful.