Zoom Phone Appliance admin guide

Zoom Phone Appliance delivers all the capabilities of Zoom Rooms and Zoom Phone in an easy, compact desk phone experience. From the Zoom Phone Appliance, users can join/start/control Zoom Meetings, search contacts, call/transfer/conference calls, access multiple lines, access voicemails and escalate a Zoom Phone call to a meeting. Zoom Phone Appliance also supports the Zoom Workspace reservation user workflow, which provides interactive maps, desk occupancy status and easy QR code check-in to Zoom device-enabled desks.

Requirements for enrolling a Zoom Phone Appliance as an admin

• Supported Zoom Phone Appliance
• Users must have a Zoom Phone license
• (Optional) Calendar/contact integrations at the account level or user level

How to enroll a Zoom Phone Appliance as an admin

Admins can enroll a Zoom Phone Appliance in Zoom Device Management (ZDM) for managing applications and platform OS upgrades, and can also add the device to the reservation system.

Note: When account owners and admins encounter errors while adding new Zoom Phone Appliance (ZPA) devices, more detailed error messages will be displayed to help resolve the problem. If they try to add a device that is still registered with another service provider, they are prompted with a message to contact the previous provider and have the device released before attempting to add it again. For web portal additions, a dismissible banner displays the error details and a link to contact Zoom Support. For bulk CSV imports, an error code is provided. This feature provides admins with clear guidance on resolving the issue, allowing them to successfully provision devices from other providers for Zoom Phone service.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Device Management then Device List.
3. Click the ellipses button in the top-right corner, then click Add Zoom Phone Appliance.
4. Enter the following information:
   • Display Name: Enter a display name to identify the phone.
   • MAC Address: Enter the 12-digit MAC address of the device.
   • Device Type: Select the vendor and model number using the drop-down menus.
   • Assign to: Enter the username or email of the user to assign the phone to.

Once enrolled, you can force upgrade the Zoom Phone appliance application and platform OS.