Escalating your tickets

You are able to escalate your own tickets.  The followings are common reasons to escalate a support ticket:

Note: Escalation option will not be visible until after 24 hours of the support ticket submission.

Prerequisites for escalating support tickets

Instructions for escalating support tickets

  1. Sign in to the Zoom web portal as an owner or admin.
  2. Click Support on the top right of the page. 
  3. Click your name on the top right of the Support page that opens, then select My activities.
  4. Under My requests, click on the subject of the desired support ticket.
  5. Click Escalate at the bottom of the page.
  6. In the Add to conversation window, provide any additional information on why your ticket needs to be escalated above -Submitting this comment will trigger the escalation process for this ticket.
  7. Click Submit.