Zoom Phone End-of-Life (EOL) IP Phone Models Support Policy


Our Hardware manufacturer partners have established their own End-of-Life Policy for their IP Phone models. To assist Zoom customers in transitioning from legacy products to newer technology and next-generation solutions, Zoom has established the End-of-Life Support Policy for these IP Phone models that are in various stages of hardware partners’ End-of-Life Policy.

Zoom End-Of-Life (EOL) Support means Zoom will use reasonable efforts to resolve any features functionality issue on these end-of-life devices with no guarantee that the issue will be resolved to customer’s satisfaction. Zoom EOL Support excludes security patches or security updates. Zoom will provide a level of limited support that may include the following:

Customer acknowledges and agrees that:

Manufacturer EoL policy References:

Poly End of Life Policy
Yealink End of Life Policy

Manufacturer End of Support timeline Reference Table:

ManufacturerModelMF End of Support (estimated)
PolySoundPoint IP 335Dec 2019
PolySoundPoint IP 550Dec 2019
PolySoundPoint IP 560Dec 2019
PolySoundPoint IP 650Dec 2019
PolySoundStation IP 5000Q1 CY2026
PolySoundStation IP 6000Q1 CY2026
PolyTrio 8500Q1 2026
PolyVVX 300Sep 2021
PolyVVX 310Sep 2021
PolyVVX 400Sep 2021
PolyVVX 410Sep 2021
PolyVVX 500Sep 2021
PolyVVX 600Sep 2021
PolyVVX 101Q1 CY2026
PolyVVX 201Q1 CY2026
PolyVVX 301Q1 CY2026
PolyVVX 311Q1 CY2026
PolyVVX 401Q1 CY2026
PolyVVX 411Q1 CY2026
PolyVVX 501Q1 CY2026
PolyVVX 601Q1 CY2026
YealinkCP930WJun 2022
YealinkCP960Jun 2022
YealinkT21PJul 2020
YealinkT23GFeb 2023
YealinkT27GFeb 2023
YealinkT27PFeb 2023
YealinkT29GFeb 2023
YealinkT40GFeb 2023
YealinkT41PApr 2025
Yealink

T42G

Apr 2025
YealinkT46GApr 2025
YealinkT48GApr 2025
YealinkT56AMar 2020
YealinkT58AMar 2022
AudioCodes405Nov 2022
AudioCodes440HDApr 2025
AudioCodes450HDNov 2025
AudioCodesMP-118TBD