Our Hardware manufacturer partners have established their own End-of-Life Policy for their IP Phone models. To assist Zoom customers in transitioning from legacy products to newer technology and next-generation solutions, Zoom has established the End-of-Life Support Policy for these IP Phone models that are in various stages of hardware partners’ End-of-Life Policy.
Zoom End-Of-Life (EOL) Support means Zoom will use reasonable efforts to resolve any features functionality issue on these end-of-life devices with no guarantee that the issue will be resolved to customer’s satisfaction. Zoom EOL Support excludes security patches or security updates. Zoom will provide a level of limited support that may include the following:
- Devices troubleshooting
- Devices configuration review
- Devices logging analysis
Customer acknowledges and agrees that:
- There is absolutely no guarantee that EOL Support will resolve issues to the customer’s satisfaction.
- Zoom will follow the manufacturer’s EOL policy after the manufacturer ceases firmware releases.
- Manufacturer EOL devices will be supported on Zoom features to the extent of - and “as is” at - their final firmware release.
- Zoom will continue to support the EOL models for additional 5 years after the manufacturer announced End of Service support of certain models.
- After 5 years, Zoom Phone will not remove the existing EOL devices from the end user portal but all the technical support will be discontinued.
- Support is only available to the customer with Zoom active service agreement
- Older phone models may be a security risk on the customer’s network. Zoom will not evaluate whether an end-of-life phone model presents security risks or vulnerabilities. The customer assumes all security risks.
- Zoom may change its EOL Support policy at any time without notice.
Manufacturer EoL policy References:
Poly End of Life Policy
Yealink End of Life Policy
Manufacturer End of Support timeline Reference Table:
| Manufacturer | Model | MF End of Support (estimated) |
|---|
| Poly | SoundPoint IP 335 | Dec 2019 |
| Poly | SoundPoint IP 550 | Dec 2019 |
| Poly | SoundPoint IP 560 | Dec 2019 |
| Poly | SoundPoint IP 650 | Dec 2019 |
| Poly | SoundStation IP 5000 | Q1 CY2026 |
| Poly | SoundStation IP 6000 | Q1 CY2026 |
| Poly | Trio 8500 | Q1 2026 |
| Poly | VVX 300 | Sep 2021 |
| Poly | VVX 310 | Sep 2021 |
| Poly | VVX 400 | Sep 2021 |
| Poly | VVX 410 | Sep 2021 |
| Poly | VVX 500 | Sep 2021 |
| Poly | VVX 600 | Sep 2021 |
| Poly | VVX 101 | Q1 CY2026 |
| Poly | VVX 201 | Q1 CY2026 |
| Poly | VVX 301 | Q1 CY2026 |
| Poly | VVX 311 | Q1 CY2026 |
| Poly | VVX 401 | Q1 CY2026 |
| Poly | VVX 411 | Q1 CY2026 |
| Poly | VVX 501 | Q1 CY2026 |
| Poly | VVX 601 | Q1 CY2026 |
| Yealink | T21P | Jul 2020 |
| Yealink | T23G | Feb 2023 |
| Yealink | T27G | Feb 2023 |
| Yealink | T27P | Feb 2023 |
| Yealink | T29G | Feb 2023 |
| Yealink | T40G | Feb 2023 |
| Yealink | T41P | Apr 2025 |
| Yealink |
T42G
| Apr 2025 |
| Yealink | T46G | Apr 2025 |
| Yealink | T48G | Apr 2025 |
| AudioCodes | 405 | Nov 2022 |
| AudioCodes | 440HD | Apr 2025 |
| AudioCodes | 450HD | Nov 2025 |
| AudioCodes | MP-118 | TBD |