Requesting a local number port (EMEA)

Number porting allows you to transfer your existing telephone numbers from your current Telecommunications Service provider to Zoom Phone. This article provides everything you need to know about the EMEA porting process, including key considerations, how to prepare your port request, and country-specific requirements.

Requirements for a local number port in the EMEA region

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges
• Completed the Zoom Phone initial setup

Important considerations when porting an EMEA phone number

• Do not cancel your current service: Do not cancel your service with your current provider before your port is complete. Porting inactive numbers is not possible, and doing so puts you at risk of permanently losing your numbers. Note that port dates cannot be expedited.
• Plan ahead: It is strongly advisable to minimize change requests to your scheduled port dates, as some countries and carriers will not accept date change requests, and changes increase the risk of numbers porting before you are ready. Porting typically takes between 30 and 60 business days from the date of submission to your service provider, though it may complete sooner or later than this. See our lead times page for more information.
• Activation times: Port activations take place during local business hours only and do not occur on Bank Holidays in the country of port. Your Porting Support Coordinator will confirm your scheduled activation start time.
• PCI PAL compatibility: If your porting numbers require PCI PAL compatibility, select the LOA template labelled PCI PAL for the relevant country. For further guidance, contact your Porting Support Coordinator.
• Address matching: In most European countries, the address on the LOA must match the geographic area code of the porting telephone numbers. Check the specific requirements for your country in Porting Requirements by Country list below.
• Supported countries: Local number portability is supported across the EMEA region. For a full list of supported countries, Porting Requirements by Country below. For toll-free number porting, refer to our Toll-Free Number Porting (EMEA) article Request a toll-free number port (EMEA)
• UK Mobile numbers: To port a UK mobile number, refer to the UK section in the Porting Requirements by Country section below.
• Number blocks and ranges: Some carriers do not split number blocks or ranges, meaning all numbers within a block must be ported together. Contact your current service provider to confirm your full number allocation before submitting your port request, in order to minimize the risk of rejection. Refer to the Porting Requirements by Country table below.
• LOA signature requirements: LOAs must be hand/wet signed or electronically signed using DocuSign or Adobe where permitted. Images of signatures are not accepted and will result in your LOA being rejected and a delay to your port request.
• Need help? For port activation times, porting timeframes, or assistance during the porting process, visit our FAQ page.

How to prepare your port request

• Zoom Phone licenses: Ensure sufficient Zoom Phone licenses are available in your account prior to raising a porting ticket, as each porting number requires a license. Porting tickets will be placed on hold until the required licences are allocated. If you require a number swap instead, note this in your ticket and we will arrange this for you.
• Do not amend the LOA template: The format and wording of the LOA must not be changed or redlined in any way.
• Telephone bill: A copy of the telephone bill dated within the last 3 months is required for all porting requests.
• Accuracy of information: The information provided must match exactly what is on record with your current provider.
• One ticket per LOA/country: Raise one porting ticket per LOA/per country of port. Submitting multiple LOA's in a single ticket may cause delays in processing your request. 
• Zoom Contact Center numbers: If you are porting a combination of Zoom Phone and Zoom Contact Center numbers, note this in your ticket. Contact Center LOA's may differ from Zoom Phone LOA's, ensure you are using the correct template. If in doubt, contact us.
• LOA signatures: LOA's must be hand/wet signed or electronically signed where permitted, using DocuSign or Adobe.
• One LOA per supplier/site: Use one LOA template per supplier and per site address for all European countries.
• LOA dating and format: The LOA must be dated within the last 3 months using EU date format (dd-mm-yyyy). US date format will be rejected by most carriers as the LOA may appear outdated.
• Provider and carrier details: The LOA must state your current provider's name, or the underlying carrier name where applicable.
• Number listing: All porting numbers must be listed in the body of the LOA and not included as attachments, unless otherwise permitted.
• Number portability: Portability checks can only be carried out once the order is submitted. There may be situations where carriers advise that certain numbers are non-portable.
• Service interruption: You will experience loss of service to incoming calls during the port activation window while your numbers are being transferred.

How to request a number port

Notes:

• If you are porting in Contact Center numbers, please do let us know when you submit your porting request to us. The Zoom porting team will be able to discuss your requirements with you.
• If you are porting in a combination of Zoom Phone and Zoom Contact Center numbers, please note this in your ticket.
• If you would like to migrate your existing Zoom Phone numbers to Zoom Contact Center, you may use the form below. Please be sure to inform us of the migration request.
• Please ensure you have sufficient licenses in available status in your Zoom Phone account, one license is required per porting number

1. Download and complete the required Letter of Authorization (LOA) from the respective country.
   • See How to Prepare your port request if you need help.
   • Use one LOA template per supplier / per site address for all countries.
   • If you currently have trial/temporary numbers and would like to swap them when the port is complete, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.
2. Submit your order here and make sure to follow the steps below:
   • Please select your request type: Zoom Phone Number Porting
   • Your email address: Type your email address and make sure the email address is accurate
   • Product: Click the drop-down arrow and make one of the following selections:
     • Zoom Phone: To port phone numbers to Zoom Phone
     • Zoom Contact Center: To port phone numbers to Zoom Contact Center
   • Type of issue: New Number Port
   • Porting Country: Select the desired country to port
   • Porting Number Quantity: Select the range of quantity of numbers to port
   • PCI-PAL: Please select Yes if you require PCI-PAL (PCI-PAL provides a secure payment solution), select No if you do not require this.
     • Please inform us in the porting ticket if PCI-PAL is required before submitting an LOA, as we may request you to complete a different LOA accordingly.
   • Subject: (Keep it as is)
   • Description: Please make sure the details below are present for a smooth transaction-
     • Zoom Phone Account Number
     • Additional details and instructions
       • Add a note if the order is for the BYOC number port.
       • Let us know if any of the porting numbers are for Contact Center.
       • You can use this form to request a migration from Zoom Phone to Zoom Contact Center.
   • Attachments:
     • Completed and hand/wet signed or electronically signed using DocuSign or Adobe LOA. See Porting Requirements by Country table below
     • Recent telephone bill relating to your porting numbers invoice (should be dated within the last 3 months)
     • Any other required documentation applicable to the country of port
3. Zoom will review and confirm receipt of the request and provide an update as the order progresses.
4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is dependent on your service provider. Your request will either be approved or rejected:
   • Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful. Rejection can occur due to a variety of reasons. The Zoom porting team will provide you with the cause and how to resolve the rejection (which may require contacting your current carrier to resolve the issue).
   • Approved: If approved, Zoom will inform you that your porting order has been approved with a date for when your number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal.

Requirements

Use this table to download the LOA form when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

One ticket per LOA/country: Raise one porting ticket per LOA/per country of port.

Documentation: Attach all relevant documentation to prevent delays in processing your ticket.

Porting requirements by country 

Austria

Main numbers are to be ported.

Requirements for porting LOA:

Please follow this LOA guidance as some losing suppliers reject the porting LOA if these steps are missed which will result in delays in transferring your number:

• Enter the contact person name (Ansprechpartner) and the signature name in BLOCK CAPITALS.
• Ensure you sign the LOA in the correct signature panel.
• Local address on the LOA must match the area code of the porting numbers.

Mandatory supporting documentation:

• Proof of address and proof of ID are required.

Valid proof of ID is as follows:

• For individual end users:
  • A copy of an ID card or passport.
• For business end users:
  • A copy of the ID card/passport of an authorized representative.
  • A copy of the business registration.
  • A valid proof of address is proof of telecom services at the location of the end user.

Belgium

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Belgium to help speed up the number transfer process.

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

VAT number is required for porting.

Bulgaria

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of physical numbers.

Mandatory requirements:

• Copy of bill
• Should be present in the LOA:
  • UIC (Unified Identification Code)
  • Company Stamp

Croatia

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

Required company documents:

• Copy of Court Registration
• Copy of legal representative's photo ID

Required residential documents:

• Copy of end user's photo ID

Other requirements:

• OIB (VAT) number of the end user is compulsory.

Proof of address:

The local address on your document must be in the same area code as the porting numbers. As valid proof of address, we can accept any of the following proofs:

• A third-party-issued bank statement issued in the past 6 months
• Public utility bills (not mobile phone bills) showing regular use, issued in the past 6 months.

OR

For business end-users:

• Government documents issued in the past 12 months

For individual end-users:

• Government-issued identification (ID card, driver's license, etc.)
  Note: The address must be visible.

Cyprus

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

Number portability is available only for legal entities based in Cyprus.

Please complete all fields in the LOA.

PAC code is always required. If the PAC code is not visible on the invoice from your losing supplier, please contact them to obtain this.

Official confirmation of porting is usually received from the losing supplier one to two business days before the port date.

Proof of ID:

• Required company documents:
  • Copy of 'Certificate of Directors and Secretary of the company'
  • Copy of 'Certificate of Incorporation'
  • Copy of legal representative's photo ID
• Required residential documents:
  • Copy of end user's photo ID

Czech Republic

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Denmark

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

For Business customers:

• Please copy the LOA onto your business letter-headed paper.

Estonia

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

LOA template must include a local address. If a company, a business number is required.

Finland

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

France

DDI blocks can be partially ported, please specify on your porting LOA. Please arrange with your current supplier before raising a porting request.

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in France to help speed up the number transfer process.

Notes:

• RIO code is required for all porting numbers.
• A copy of the telephone bill dated within the last 3 months is required.

If the end user is an individual:

• You will need to provide a copy of ID and proof of address.
• Valid ID can be:
  • National ID card
  • Passport

For a business end user:

• The SIRET number is mandatory on the LOA.
• An Enterprise Registration Certificate / Business Registration document, such as a Kbis or INSEE document, which must be dated within the last 3 months.
• If the relevant address is not stated on this document, you will need to provide a valid proof of address*.

*Valid proof of address can be:

• A third-party issued monthly bank statement issued within the last six months.
• Any public utility bills, such as gas or electric (showing regular use of services), that were issued in the last six months.
• A government document issued in the last year.

Germany

Porting is supported for business customers only. You must have a business registered in Germany with supporting documentation and a local address that matches the area code of your porting numbers. 

Important notes:

• DDI blocks/ranges of numbers cannot be split by the losing carrier and therefore must be ported in full. Please speak to your current phone provider for your full allocation of physical numbers.
• A recent copy of your telephone bill is required (dated within the last 3 months).
• Please note that if you are still within your contract term with your losing carrier, the port date may be set to the final date of that contract. If you wish to discuss early release, this would need to be arranged directly with your losing carrier.

Requirements for porting LOA:

• Local address on the LOA must match the area code of the porting numbers.
• LOA must be hand/wet signed. Electronic signatures are not accepted.
• A company stamp is mandatory on the LOA. If you do not have a company stamp, please speak to the Zoom porting team.
• If your numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Germany as this is the supplier's name that will need to be noted on the LOA.
• Please use one LOA for single numbers and one LOA per DDI block. You cannot mix single numbers and DDI blocks on the same LOA. If you have numbers registered to more than one address, please use a separate LOA for each address.

Mandatory supporting documentation:

To validate a submission, we will need a copy of the following documents from you:

• Proof of ID
• The ID of an authorized representative of the company* (see list of valid Proof of ID below).
• Government-issued ID from any country (Passport/National ID Card/Driving License ID Card)
  • We accept residence permits.
  • We accept ages 18 years and over.
• *The ID provided must correspond to the representative named on the Proof of Entity document. Alternatively, if submitting an ID for an authorized representative who is not listed, you must also provide a document linking that individual to the business, such as a letter on company letterhead signed by management or HR confirming that the individual is an authorized representative of the company.
• Proof of Entity which must be dated within the current year (any of the following):
  • Sole Proprietorships
  • Corporations (including Limited Liability Companies)
  • Partnerships (General or Limited)
  • Schools and Universities
  • Non-Profit Organizations
  • Government Agency
• Important notes for Proof of Entity:
  • The local address on your Proof of Entity document must be in the same area code as the porting numbers.
  • If the address on your Proof of Entity does not match the required address, we will accept a recent Proof of Address document in addition to your Proof of Entity document. (see list of valid Proof of Address below)
  • Please note that we do not accept "Urkundenrolle" (notary's register form/notary deed), office rental agreements, or invoices.
• Proof of address which must be dated within 3 months (Any of the following):
  • Utility Bills (such as electricity, gas, water bill or landline telephone bill)
  • Financial Documents
  • Government-Issued Documents
  • Official Correspondence

Greece

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Proof of ownership of the porting numbers is required to port numbers in Greece, along with the required documentation as detailed below.

For all customers:

• An invoice from the losing carrier that clearly lists all of the porting numbers. If the invoice does not list all of the numbers, please also obtain the attestation as described below.

or

• An attestation from the losing carrier stating the end user mentioned on the porting LOA owns all of the numbers that the end user wishes to port.

Required company documents

• Company Registration Certificate
• Copy of LOA signatory's photo ID/Passport

Required residential documents

• Copy of end user's photo ID/Passport

Hungary

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Ireland

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

In most cases we will require your Universal Account Number (UAN). Please be sure to ask your current service provider for the UAN and let us know what this is in the comments section when you create your porting ticket.

A local address that matches the area code of the porting numbers is required. You can enter the billing address in the top right of the LOA under Address as shown on the most recent bill from the telecommunications supplier. Please ensure the required local address, including Eircode, is added next to the porting numbers or advise us when you raise a porting request.

For multiple site/area code porting, please ensure the corresponding address is noted alongside the porting numbers. You can use an additional sheet if required.

Israel

If you own a DDI block of numbers with the losing carrier but do not wish to port in the entire block, you can ask your current supplier to split the block for you. Once this has been completed, you can submit your number porting request to the Zoom number porting team.

Please complete and sign the LOA. Once we receive this from you, along with your supporting documentation, we will send this to our supplier to carry out a number portability check prior to submitting the port request to the losing carrier. If numbers can be ported, we will advise you of the estimated port date.

A local address that matches the area code of the porting numbers is required. Please let us know what this is in the comments section when you create your porting ticket.

Losing suppliers have the option to reject orders on the day of port. We will keep you informed if we receive any notifications.

For all customers:

• Please provide us with your local address, ensuring the address matches the area code of the porting numbers.
• Please complete sections C and E.
• LOA can be hand/wet signed or electronically signed using DocuSign or Adobe.
• LOA to be dated within the last 3 months (dd/mm/yy format).
• A copy of the recent telephone bill is required; if possible, this should list the porting numbers.
  • If the telephone bill does not list the porting telephone numbers, then additional proof of ownership of the numbers is required. Please ensure the additional proof lists all porting numbers. We cannot port without this.
  • Proof of ownership can be any document/correspondence with the losing carrier that lists the porting telephone numbers and proves a connection between the number and the owner of the line.
    
    • Some customers ask their current supplier for an email that lists the numbers that are to be ported and confirms that the customer owns them.
  • Proof of ownership must be dated within the last 3 months (dd/mm/yy format).

If the end user is an individual:

• Proof of ID is required for individual end users only. Suitable forms of proof can be a passport, a National ID card, or a driving license.

Italy

Note:

• Port requests cannot be altered (cancelled/changed) once accepted.
• DDI blocks/ranges cannot be split and must be ported in full. Ranges can only be in blocks of 10, 100 or 1000 numbers. If in doubt, please clarify your number allocation with your current supplier.
• The LOA must be signed and stamped in both places; without this, the LOA cannot be accepted for porting.
• One LOA per area code of numbers.
• The migration code from the losing supplier is required on all ports and must be noted on the LOA.
• The secret code should be at least 13 characters.

Address and ID requirement

If the end user is an individual:

• Name and address
• Birth location and date
• Nationality
• Tax code
• Copy of Passport (proof of the end user identity)

For a business end user:

• Name and address of the company
• VAT number

In addition, the following details of an authorized representative are required:

• Name and address
• Birth location and date
• Nationality
• Tax code
• Copy of Passport (proof of the authorized representative's identity)

Latvia

Partial port of a DDI block/range may be possible, please arrange with your current supplier before raising a porting request.

The address on the LOA must be within Latvia.

Proof of address is required.

Mandatory documents:

• LOA with address in Latvia
• Copy of the latest invoice from the losing supplier
• Proof of address within Latvia

Valid proof of address issued in the last 6 months (one of the following):

• Utility bill
• Any government-issued document
• Valid building lease agreement

Lithuania

Partial port of a DDI block/range may be possible, please arrange with your current supplier before raising a porting request.

VAT number and local address are required on the LOA. You may be asked to provide proof of identification.

Required documents:

• Business Registration Certificate
• The address on the LOA must be within Lithuania.
• Completed and signed LOA
• Copy of recent telephone bill

Luxembourg

Main numbers are to be ported, a split is possible for main numbers but not extensions. Please discuss with your current supplier before raising a porting request.

The account number is mandatory.

The LOA should note your main billing telephone number only. Please contact your current supplier to find out what this is.

If you wish to provision extensions of this main billing number onto your Zoom Phone account, please let us know the extensions at the time of submitting your porting request to us. You can do this by listing the numbers in your email or by attaching them to an Excel document.

Netherlands

DDI blocks can be partially ported. Please arrange with your current supplier before raising a porting request, as they may cease any non-porting numbers.

Norway

Porting is supported for business customers only. You must have a business registered in Norway with supporting documentation and a local address.

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Porting is not supported for mobile numbers.

Required documents:

• Company Registration Certificate
• The address on the LOA must match the area code of the porting numbers.
• Completed and signed LOA
• Copy of recent telephone bill

Poland

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Portugal

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Once we receive your number porting request, we will send you an additional document that will need to be completed, signed, and stamped.

Required documents:

• Completed and signed LOA
• Copy of recent telephone bill
• Copy of Certidão de Registo Comercial (commercial registry certificate)
• Copy of the legal representative's photo ID
  • The identity document type and the number are mandatory (Passport, ID, NIF, Residence card).

Other requirements:

The signature (or signatures) must be from the person or persons who are legally empowered to sign on behalf of the Company to which the phone numbers were assigned by the Operator.

National numbers - Contact Center only:

• We can port National numbers to Zoom Contact Center only.

Romania

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

The contract number is required.

Required documents:

• Completed and signed LOA
• Recent telephone bill
• Copy of the LOA signatory's photo ID (Passport)

Slovakia

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Slovenia

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

South Africa

DDI blocks/ranges cannot be split and must be ported in full. Please speak to your current supplier for your full allocation of numbers.

• Number portability checks will be carried out prior to submitting the port to your current carrier.
• The person signing the LOA and requesting the port must be authorized to make changes to the account with your current provider.
• There may be times when the losing providers advise some numbers as non-portable.
• Porting usually takes an average of 45 days from the day of LOA submission to the losing carrier.
• Porting cannot be submitted with more than 30 days' notification.

Requirements for porting LOA:

• Dated within the last 30 days
• Hand signature is mandatory
• End-user letterhead is mandatory

A copy of a recent telephone bill is required (dated within the last 90 days).

Spain

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier's name in Spain to help speed up the number transfer process.

Sweden

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request, as they may allow porting at a minimum of 10 numbers

Switzerland

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

LOA to be signed by the person(s) who hold signature rights for the company, as listed on the commercial register at www.zefix.ch. If the register specifies that multiple signatories are required, all named individuals must sign the LOA. 

UK

Important notes:

• DDI blocks/ranges cannot be split and must be ported in full. Please speak to your current supplier for your full allocation of numbers.
• All UK Local numbers are registered to a UK address. If you do not know the address associated with your numbers, please speak to your current service provider for assistance as we cannot port without this.
• Please use the appropriate LOA for each number type (one LOA for Local numbers, one LOA for 03 UK-wide numbers, and one LOA for Freephone numbers). Please do not enter multiple number types on the same LOA, as this will result in the LOA being rejected.
• We can accept hand/wet signed or electronically signed using DocuSign or Adobe. Do not use images of signatures.
• Do not change the format of each page of the LOA, please use additional pages if required and do not extend the page to remove the signature panel at the bottom.
• Please sign each page of the LOA.
• LOA should be dated within the last 6 months - Use UK/EU date format dd-mm-yyyy.
• A copy of a recent telephone bill is required (dated within the last 3 months).

Additional requirements for 03 UK-wide numbers:

• We can port 03 numbers with the following prefixes only: 0330, 0333, 0300, 0303, as well as 0345 numbers.
• If you are porting an 0345 number, you will be required to port the paired 0845 number. Please speak to your current supplier to clarify your numbers before raising a porting request. Both numbers should be presented on the same LOA.

UK Mobile numbers

Important note:

In accordance with UK industry standards, the port takes place within a 24-hour window starting around 9am (UK time) on the transfer day and can complete at any time during this period. During this process, there may be a temporary loss of service. You may need to restart your phone to check if the port has finished.

If we receive written confirmation of port completion during UK business hours on the day, we will confirm the port has completed with you; otherwise, we will confirm on the next business day

Porting is supported for business customers only.

Please speak to your current provider to request a PAC code (Porting Authorization Code) as well as the PAC expiry date.

If you are a UK business, please provide the following:

• PAC code and expiry date (must be valid for at least 3 weeks at the time of port submission). If your PAC is due to expire soon, please obtain new PAC code from your current supplier
• Name of current supplier
• Proof of ID of a company representative
• Authorized representative name, contact number, and email address (end-user)
• Legal business name
• Companies House business registration number (if a UK business)
• Excerpt from the commercial register (required if you are not using a UK Companies House Registration Number)
• Business registration number (required if you are not using a UK Companies House Registration Number)
• Business URL (end-user)
• Business address
• Non-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide a registration certificate or tax document.

If you are a UK Sole Trader, please provide the following:

• A self-assessment document issued by the HMRC that shows your UTR number
• We require the work email of the Authorized Representative. Please ensure you provide the work mail of the Authorized Representative under the company domain or even the company website.

Lead times

With all porting, it is advisable to plan ahead and minimize change requests to your port dates. Some countries and carriers cannot accept date change requests, which can result in numbers porting before you are ready. 

Lead times for all EMEA ports are dependent on the regulatory requirements in the country of port, the responsiveness of suppliers in the chain, and the accuracy of the information provided. Porting can take place sooner or later than the lead times quoted. We will always keep you updated on progress  

Note: On the day of transfer, you will experience some loss of service to incoming calls during the port activation window while the numbers are being ported from the losing supplier. 

UK

• Local number porting takes an average of 30 business days.
• Mobile number porting takes approximately 5 to 10 business days.
• Porting dates are dependent on the accuracy of your LOA information and the responsiveness of the losing supplier. Industry lead times are to be followed.

EMEA

• The average lead time is 30 to 60 business days, which may also depend on any contractual obligations with your losing provider.
• Please discuss porting dates with your Zoom Phone Porting Coordinator, as we can port sooner or later than this.

South Africa

• Porting takes an average of 45 days from the day of LOA submission to the losing carrier.