Requesting a local number port (EMEA)

A number port allows you to move your existing number from one Telecommunications Service provider to Zoom Phone.

Requirements for a local number port in the EMEA region

Table of Contents

Important considerations when porting an EMEA phone number

Requesting a number port

Notes:

  1. Download and complete the required Letter of Authorization (LOA) from the respective country.
  2. Submit your order Here and make sure to follow the steps below:
  3. Zoom will review and confirm receipt of the request and provide an update as the order progresses.
    Please ensure you have sufficient licenses in available status in your Zoom Phone account, one license is required per porting number
  4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is dependent on your service provider. Your request will either be approved or rejected:

Guidelines

Requirements

Use this table to download the LOA form when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

note icon
Please raise one porting request per LOA/per country of port.
CountryLOA and guideLocal address requirementsHand-signed and DocuSign acceptedProducts
Austria

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Belgium

See additional requirements

Match area code of porting numbersOnly hand sign
  • Zoom Phone
  • Zoom Contact Center
Bulgaria

See additional requirements

Match area code of porting numbersOnly hand sign
  • Zoom Phone only
Croatia

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Cyprus

See additional requirements

Match area code of porting numbersOnly hand sign
  • Zoom Phone
Czech Republic Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Denmark

See additional requirements

Address in Denmark

Yes

  • Zoom Phone
  • Zoom Contact Center
Estonia

See additional requirements

Match area code of porting numbers

Yes

  • Zoom Phone
    Zoom Contact Center
Finland

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
France

See additional requirements

Address in FranceYes
  • Zoom Phone
  • Zoom Contact Center
Germany

See additional requirements

Match area code of porting numbersOnly hand sign
  • Zoom Phone
  • Zoom Contact Center
Greece

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Hungary

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Ireland

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Israel

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
Italy

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Latvia

See additional requirements

Address in LatviaOnly hand sign
  • Zoom Phone
Lithuania

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Luxembourg

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Netherlands

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Norway

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Poland

See additional requirements

Global address

Only hand sign

  • Zoom Phone
  • Zoom Contact Center
Portugal

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Romania

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Slovakia

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Slovenia

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
South Africa See additional requirements

Match area code of porting numbers

Only hand sign

  • Zoom Phone
  • Zoom Contact Center
Spain

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
Sweden

See additional requirements

Address in Sweden

Only hand sign

  • Zoom Phone
  • Zoom Contact Center
Switzerland

See additional requirements

Match area code of porting numbersYes
  • Zoom Phone
  • Zoom Contact Center
United Kingdom

See additional requirements

Address in the UK
(must match losing carrier records)

Yes

  • Zoom Phone
  • Zoom Contact Center

Additional requirements/documents

Austria

Valid proof of ID are as follows:

Belgium

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Belgium to help speed up the number transfer process.

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

VAT number is required for porting.

Bulgaria

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of physical numbers.

Mandatory requirements:

Croatia

DDI blocks are to be ported in full. Partial port may be possible. Please arrange with your current supplier before raising a porting request.

Required company documents:

Required residential documents:

Other requirements:

Proof of address:

The local address on your document must be in the same area code as the porting numbers. As valid proof of address, we can accept any of the following proofs:

OR

For business end-users:

For individual end-users:

Cyprus

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

Number portability is available only for legal entities based in Cyprus.

Please complete all fields in the LOA.

PAC code is always required. If the PAC code is not visible on the invoice from your losing supplier, please contact them to obtain this.

Official confirmation of porting is usually received from the losing supplier one to two business days before the port date.

Proof of ID:

Czech Republic

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Denmark

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

For Business customers:

Estonia

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

LOA template must include a local address. If a company, a business number is required.

Finland

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

France

DDI blocks can be partially ported, please specify on your porting LOA. Please arrange with your current supplier before raising a porting request.

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in France to help speed up the number transfer process.

Notes:

If the end user is an individual:

For a business end user:

*Valid proof of address can be:

Germany

Porting is supported for business customers only. You must have a business registered in Germany with supporting documentation and a local address.

DDI blocks/ranges of numbers cannot be split by the losing carrier and therefore, must be ported in full. Please speak to your current phone provider for your full allocation of physical numbers.

A recent copy of your telephone bill is required (dated within the last 3 months).

Requirements for porting LOA:

Mandatory supporting documentation:

To validate a submission, we will need a copy of the following documents from you:

Additional proof of address:

*Valid proofs of ID are as follows:

If the individual is not listed on one of the above documents, we would need to receive, in addition, a document that links the individual to the company such as a letter with the company letterhead confirming that he/she is the authorised representative for the company and signed by their management or HR.

Greece

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Proof of ownership of the porting numbers is required to port numbers in Greece along with the required documentation as detailed below.

For all customers:

or

Required company documents

Required residential documents

Hungary

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Ireland

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

A local address that matches the area code of the porting numbers is required. You can enter the billing address in the top right of the LOA under Address as shown on the most recent bill from the telecommunications supplier. Please ensure the required local address, including Eircode, is added next to the porting numbers or advise us when you raise a porting request.

For multiple site/area code porting, please ensure the corresponding address is noted alongside the porting numbers. You can use an additional sheet if required.

Israel

If you own a DDI block of numbers with the losing carrier but do not wish to port in the entire block, you can ask your current supplier to split the block for you. Once this has been completed, you can submit your number porting request to the Zoom number porting team.

Please complete and sign the LOA, once we receive this from you along with your supporting documentation, we will send this to our supplier to carry out a number portability check prior to submitting the port request to the losing carrier. If numbers can be ported, we will advise you of the estimated port date.

Losing suppliers have the option to reject orders on the day of port. We will keep you informed if we receive any notifications.

For all customers:

If the end user is an individual:

Italy

Note:

Address and ID requirement

If the end user is an individual:

For a business end user:

In addition, the following details of an authorized representative are required:

Latvia

Partial port of a DDI block/range may be possible, please arrange with your current supplier before raising a porting request.

The address on the LOA must be within Latvia.

Proof of address is required.

Mandatory documents:

Valid proof of address issued in the last 6 months (one of the following):

Lithuania

Partial port of a DDI block/range may be possible, please arrange with your current supplier before raising a porting request.

VAT number and local address are required on the LOA. You may be asked to provide proof of identification.

Required documents:

Luxembourg

Main numbers are to be ported, a split is possible for main numbers but not extensions. Please discuss with your current supplier before raising a porting request.

The account number is mandatory.

The LOA should note your main billing telephone number only, please contact your current supplier to find out what this is.

If you wish to provision extensions of this main billing number onto your Zoom Phone account, please let us know the extensions at the time of submitting your porting request to us. You can do this by listing the numbers in your email or by attaching them on an Excel document.

Netherlands

DDI blocks can be partially ported. Please arrange with your current supplier before raising a porting request as they may cease any non-porting numbers.

Norway

Porting is supported for business customers only. You must have a business registered in Norway with supporting documentation and a local address.

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Porting is not supported for mobile numbers.

Required documents:

Poland

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Portugal

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Once we receive your number porting request, we will send you an additional document that will need to be completed, signed, and stamped.

Required documents:

Other requirements:

The signature (or signatures) must be from the person or persons that are legally empowered to sign on behalf of the Company to which the phone numbers were assigned by the Operator.

National numbers - Contact Centre only:

Romania

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

The contract number is required.

Required documents:

Slovakia

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Slovenia

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

South Africa

Zoom Phone:

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Zoom Contact Centre:

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

Requirements for porting LOA:

Porting feasibility study will be carried out prior to port submission to the losing carrier. Once numbers are confirmed as transferrable, the port will be sent to the losing provider.

Copy of recent telephone bill is required (dated within the last 90 days

Spain

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request.

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Spain to help speed up the number transfer process.

Sweden

DDI blocks are to be ported in full. Partial port may be possible, please arrange with your current supplier before raising a porting request as they may allow porting at a minimum of 10 numbers

Switzerland

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

LOA to be signed by the person that has signature rights for the company according to the commercial register held at www.zefix.ch

UK

Important notes:

DDI blocks/ranges cannot be split and must be ported as full. Please speak to your current supplier for your full allocation of numbers.

All UK Local numbers are registered to a UK address, if you do not know the address associated with your numbers, please speak to your current service provider for assistance.

Please use the appropriate LOA for each number type (one LOA for Local numbers, one LOA for 03 UK-wide numbers, and one LOA for Freephone numbers). Please do not enter multiple number types on the same LOA as this will result in the LOA being rejected.

We can accept hand/wet signed or electronically signed using DocuSign, or Adobe.

Required documents for Local numbers:

Required documents for 03 UK-wide numbers:

Zoom Phone:

We can port 03 numbers with the following prefixes only: 0330, 0333, 0300, 0303. We do not support the porting for 0345 numbers.

Please use the appropriate LOA for each number type (one LOA for Local numbers, one LOA for 03 UK-wide numbers, and one LOA for Freephone numbers). Please do not enter multiple number types on the same LOA.

We can accept hand/wet signed or electronically signed using DocuSign, or Adobe.

Zoom Contact Centre:

We can port 03 numbers with the following prefixes only: 0330, 0333, 0300, 0303 as well as 0345 numbers.

If you are porting an 0345 number, you will be required to port the paired 0845 number. Please speak to your current supplier to clarify your numbers before raising a porting request.

UK Mobile numbers

Please speak to your current provider to request a PAC code (Porting Authorisation Code) as well as the PAC expiry date.

If you are a UK business, please provide the following:

Lead times

With all porting, it is advisable to plan ahead and minimise change requests to your port dates in order to reduce the risk of numbers porting when you are not ready since some countries/carriers cannot accept date change requests.

Lead times for all EMEA ports are dependent on the regulatory requirements in the country of port and the responsiveness of the suppliers in the chain. The process is also dependent on the accuracy of the information provided. We will always keep you advised of progress.

Note: On the day of transfer, you will experience some loss of service to incoming calls during the port activation window while the numbers are being ported from the losing supplier. Porting can take place sooner or later than the lead times quoted.

UK

Porting in the UK takes an average of 30 business days, we can port sooner or later than this. Porting dates are dependent on the accuracy of your LOA information as well as the responsiveness of the losing suppliers. Industry lead times are to be followed.

South Africa

Porting usually takes an average of 45 days from the day of LOA submission to the losing carrier.

EMEA

The average lead time for porting is 30 to 60 business days. This may also depend on any contractual obligations with your losing provider. We can port sooner or later than this therefore, please be sure to discuss porting dates with your Zoom Phone Porting Coordinator.