Using dedicated dial-in numbers

A dedicated dial-in number is a phone number tied directly to a user’s Personal Audio Conference. By using this number, the host, as well as participants, will not be prompted to enter a conference ID number when joining. However, it will still prompt for a host key if the host has not joined yet.

This phone number can only be used for Personal Audio Conferences and currently only uses US-based numbers.

Requirements for using dedicated dial-in numbers

• Pro, Business, Education, or Enterprise account
• Host privileges
  Note: The host must be a Licensed user.
• Audio Conferencing add-on
• Personal Audio Conference (PAC) enabled

How to purchase a dedicated dial-in number

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Billing.
3. Click the Current Plans tab.
4. Under Audio Conferencing, click Edit.
5. Select the Dedicated Dial-In Numbers check box.
6. Enter the number of dedicated dial-in numbers you want to purchase.
   Note: A dedicated dial-in number can only be assigned to one user at a time.
7. Click Continue.

How to enable a dedicated dial-in number for a User

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click User Management then Users.
3. To the right of the user you want to assign the number to, click Edit.
4. Select the Dedicated Dial-In Numbers check box.
5. Click Save.

How to use a dedicated dial-in number

Access the Number

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Personal Audio Conference.
   Your dedicated dial-in number will be listed at the top of the page.

Send the Invitation

You can copy the auto-generated invitation for conference participants and send it out to them via email, add it to a calendar invite, or share elsewhere. If you have set a listen-only password, you will also have the option to copy the invitation for listen-only participants.

To copy the invitation:

1. Access the account and number that you want to send invitations for.
2. Click Copy the Invitation for [Participants or Listen-Only Attendees].
3. Click Select All.
4. Copy by either right-clicking, pressing Ctrl + C on Windows/Linux, or pressing Cmd + C on macOS.
5. Paste where you would like to share the invitation by pressing Ctrl + V on Windows/Linux or Cmd + V on macOS.

How to use custom greetings and hold music 

Account owners and admins can add a personalized welcome message and hold music. Once uploaded when a participant dials into a personal audio conference using a dedicated dial-in number, they will receive the welcome message. The hold music will play while a participant is on hold. The audio files must be in the .wav format (8k, mono, ULAW, or ALAW). 

To upload the files:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Audio Conferencing tab.
4. Under Telephone welcome message or Telephone on-hold music, click Edit .
5. Browse for the desired .wav file and select it for uploading.
6. Once completed, repeat steps 4-5 for the other recording option, if desired. 
   Note: Once the file is uploaded, it will take 24 hours for the audio file to be used with the dedicated dial-in number.