Issue

Some users may experience issues while playing an instrument or singing in a meeting even though Original Sound for Musicians is enabled in their Zoom app client’s settings. They might experience the following issues:

• Participants can hear each other while they speak, but cannot hear the instruments’ audio being played.
• If quiet or high-frequency sounds such as meditation music are being played, the audio cannot be heard.
• While sharing their screen, the background audio is lost or distorted.

Environment

• Windows 11
• MaxxAudio on Dell
• Bang & Olufsen on HP
• LG Smart Assistant on LG
• Realtek Audio Console
• Dolby atmos

Resolution

• Disable the audio control maxxAudio, Bang & Olufsen, LG Smart Assistant software, or any similar software on your computer or uninstall it then restart the computer.
• Update any audio drivers on your computer.
• Disable audio enhancements on your computer.