Using the Zoom Mesh Dashboard

The Zoom Mesh Dashboard allows admins to view statistics for Zoom Mesh usage on their accounts. The Dashboard also has statistics for Mesh Parents utilized in past meetings, webinars, and events, as well as a breakdown of Mesh Network usage within a webinar or event. 

Note: The account's dashboard will only display Mesh statistics for Mesh users joining meetings, webinars, and events hosted by the account. Users joining external meetings, webinars, or events using Mesh as guests will not have their data displayed within their account's Zoom Mesh Dashboard (only the hosting account). In addition, guest users utilizing Mesh will have their usage displayed in their account's Zoom Mesh Dashboard but certain metrics for the webinar or event will not be displayed including Top Parents and  Top Guests Parents.

This article covers:

• How to access the Zoom Mesh Dashboard
• How to use the Zoom Mesh Dashboard
  • Using the main dashboard
  • Viewing top mesh parents
  • Viewing statistics for specific webinars and events
• How to manage Zoom Mesh dashboard data retention policy

Prerequisites for using the Zoom Mesh Dashboard

• Account owner or admin privileges
• Webinars add-on, Zoom Events license, or Zoom Mesh for Meetings license
• Zoom Mesh enabled for the account

How to access the Zoom Mesh Dashboard

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click Advanced then Zoom Mesh.
3. Click the drop-down button  and select either Zoom Mesh for Webinars or Zoom Mesh for Meetings. 
4. Click the Dashboard tab.

How to use the Zoom Mesh Dashboard

Using the main dashboard

Once in the main Zoom Mesh Dashboard, admins can view the following statistics and graph cards for the Mesh network:

• Avg QoS: Allows admins to assess the end-to-end performance of the whole mesh environment via the Quality of Service (QoS) score for the Mesh network.
• Mesh Children: The number of attendees that have been designated as Mesh Children over the designated amount of time.
• Mesh Ratio: The ratio of Mesh Parents to Mesh Children for all webinars and events over the designated period of time.
• BW Saved (mbps): The estimated bandwidth that has been saved over the designated period of time.
• Avg CPU utilization: The average CPU utilization by Mesh members during the designated period.
• Mesh Member Errors: The number of events that negatively impacted Mesh members during the designated period of time.
• Data Transferred in Mesh (MB): The amount of data in megabytes that has been transferred to Mesh Children over a period of time.

Additionally, the reporting period can be adjusted at the top of the page (to a maximum of 3 months), but by default will show the last 15 minutes of usage. The Dashboard can also be filtered by Location as well.

Viewing top mesh parents

The Top Mesh Parents section of the dashboard allows admins to view the statistics for the Mesh Parents utilized over the reporting period designated at the top of the Dashboard window. While on the main dashboard, the top 5 Mesh parents will be displayed. Clicking View All will display the full list of Mesh parents in the designated period of time. 

Admins can view the following information in the table:

• Device Name: Name of the device that was designated a Mesh parent.
• Current Children: The total number of Mesh children assigned to the device.
• Max Children: The Maximum number of children the mesh parent has had during the event.
• Avg. Latency: The average latency for data sent from the Mesh parent to Mesh children.
• Duration: The total time a device has been a Mesh parent.
• Data Transferred: The total amount of data in megabytes (MB) that the device has transferred to Mesh Children.
• Health: The number of events that negatively impacted Mesh participants during the designated period of time.

Clicking the Device Name of a device will display statistics for that specific device’s Mesh usage. The following information is available:

• Meeting/Webinar/Event: The name of the webinar or event.
• Meeting/Webinar/Event ID: The webinar or event ID number for the session.
• Total Duration: The duration the device was a Mesh parent during the webinar or event.
• Avg. Latency: The average latency for data sent from the Mesh parent to Mesh children during the specific webinar or event.
• Total Distribute: The total data in megabytes that were transferred to Mesh children during the webinar or event.
• Health: The number of issues experienced by the Mesh parent during the webinar or event.

Viewing statistics for specific meetings, webinars, or events

• Meeting/Webinar/Event: The name of the webinar or event.
• Meeting/Webinar/Event ID: The webinar or event ID number for the session.
• Mesh Parents: The number of Mesh Parents utilized during the webinar or event.
• Mesh Children: The number of Mesh Children utilized during the webinar or event.
• Avg. Latency: The average latency for data sent from the Mesh parent to Mesh children during the specific webinar or event.
• Duration: Total duration of the webinar or event.
• Data Transferred: The total data in megabytes that were transferred to Mesh children during the webinar or event.
• Health: The number of events that negatively impacted Mesh participants during the designated period of time.

Clicking the Meeting/Webinar/Event name will display advanced Mesh statistics for the webinar or event. This information includes:

• Mesh Health: The status of the Mesh network.
• Avg CPU utilization: The average CPU utilization utilized by Mesh Parents during the webinar or event.
• Mesh Ratio: The ratio of Parents to Children in the Mesh network for the webinar or event. 
• Mesh Member Errors: The number of errors experienced by Mesh members during the event or webinar.

Below the main statics and graphs, additional information about the Mesh parents in the webinar can be found including: 

• Device Name: Name of the device that was designated as a Mesh parent.
• Current Children: The total number of Mesh Children assigned to the device during the webinar or event.
• Max Children: The maximum number of Mesh Children that were assigned to the Parent during the webinar or event. 
• Avg. Latency: The average latency for data sent from the Mesh parent to Mesh children during the webinar or event.
• Duration: The total time the device was a Mesh parent during the webinar or event.
• Data Transferred: The total amount of data in megabytes (MB) that the device has transferred to Mesh Children during a webinar or event.
• Health: The number of events that negatively impacted the Mesh parent during the webinar or event.
• Statistics: Clicking View Chart will display a chart for the data utilization and CPU utilization of the Mesh Parent during the event.

Additionally, next to the Device Name click Expand  to display the assigned Mesh Children and relevant statistics for the Mesh Children.

How to manage Zoom Mesh dashboard data retention policy

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click Advanced then Zoom Mesh.
3. Click the drop-down button  and select either Zoom Mesh for Webinars or Zoom Mesh for Meetings. 
4. Click the Settings tab.
5. Under Zoom Mesh dashboard data retention policy select where the policy will be in Months or Years, and the the number of months/years.
   Note: Admins can select from 6 to 10 months, or 2 to 8 years.
6. Click Save.