Troubleshooting sign-in issues

If you can’t sign in to Zoom on desktop, mobile, or browser, there might be issues with your password or the email address you registered with Zoom. You may also receive error codes when signing in, or you may not be able to receive the verification code to access your account. Follow the troubleshooting steps to fix these issues or similar problems, and learn other methods of signing in to your account. 

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This article covers:

How to troubleshoot Zoom sign-in issues

Perform general troubleshooting for sign-in issues

Reset your password to sign in

If you forgot your password, provide the email address you registered with Zoom and reset your password.

Change your sign-in email address

If you can no longer access the email address you registered with Zoom, learn how to submit  a request to Zoom Support to change the sign-in email. If you need to change the email address associated with your account, learn how to update your email with Zoom. Zoom recommends setting up two-factor authentication (2FA) on your account to add another layer of security.

Learn more about error codes when signing in

If you receive an error code when signing in, you can review our error code list to identify and rectify the problem. If the issue persists, submit a request to Zoom Support.

Check your spam folder for verification email during sign-in

While most mail servers receive Zoom’s email within a few minutes, some may take longer. If you didn’t receive a verification email, confirm that is allowed in your inbox and learn how to check your spam folder if you still can't find the email.

Sign in with SSO

If you are part of a larger account, an admin on the account may have disabled email sign-in. They are likely enforcing single sign-on (SSO) instead. Learn how you can use SSO to log in on the web and with the Zoom client.

Use another sign-in method

You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign in from another device of the same type, you will be logged out automatically on the first device. If you are still unable to sign in, you can also use another sign-in method.

For additional troubleshooting, contact Zoom Support.