If you can’t sign in to Zoom on desktop, mobile, or browser, there might be issues with your password or the email address you registered with Zoom. You may also receive error codes when signing in, or you may not be able to receive the verification code to access your account. Follow the troubleshooting steps to fix these issues or similar problems, and learn other methods of signing in to your account.
This article covers:
If you forgot your password, provide the email address you registered with Zoom and reset your password.
If you can no longer access the email address you registered with Zoom, learn how to submit a request to Zoom Support to change the sign-in email. If you need to change the email address associated with your account, learn how to update your email with Zoom. Zoom recommends setting up two-factor authentication (2FA) on your account to add another layer of security.
While most mail servers receive Zoom’s email within a few minutes, some may take longer. If you didn’t receive a verification email, confirm that email@example.com is allowed in your inbox and learn how to check your spam folder if you still can't find the email.
If you are part of a larger account, an admin on the account may have disabled email sign-in. They are likely enforcing single sign-on (SSO) instead. Learn how you can use SSO to log in on the web and with the Zoom client.
You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign in from another device of the same type, you will be logged out automatically on the first device. If you are still unable to sign in, you can also use another sign-in method.
For additional troubleshooting, contact Zoom Support.