If you can’t sign in to your Zoom account on the desktop app, mobile app, or web browser, the issue may be related to your password, sign-in email address, verification email, or account settings. You may also receive a sign-in error or have trouble receiving a verification code to access your account. Use the troubleshooting steps below to identify the cause and regain access to your Zoom account.
If you forgot your Zoom password or your current password isn't working, reset your password using the email associated with your Zoom account. Once you've created a new password, try signing in again.
If Zoom asks you to verify your sign-in, but you don't receive the verification email:
If you no longer have access to the email address associated with your Zoom account, you can change your sign-in email address to regain access.
To protect your account, Zoom also recommends enabling two-factor authentication (2FA).
If you're unable to sign in using your usual method, you may be able to access your account with another supported sign-in option.
You can sign in to Zoom on:
If you sign in on another device of the same type, you will be logged out automatically from the previous device.
If you are part of an organization or enterprise account, your admin may require you to sign in using Single Sign-On (SSO) instead of your email address and password.
If email sign-in is unavailable, use your organization's SSO credentials to sign in to Zoom on the web or in the Zoom app.
If you're still unable to sign in, try these general troubleshooting steps: