Collect Input options | Settings tab | Exits tab |
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Input capture: Collect a keypress or voice input using an interactive voice response (IVR) system. (only available for voice channel) |
Audio Prompt 1, Audio Prompt 2,…: Click the numbered icon to edit the associated audio. You can add up to 10 audio prompts. Select one of the following methods to configure the audio:
Keypress input: Click the toggle to specify the ending keypress to confirm consumer input.
Voice Input: Click the toggle to use automatic speech recognition for consumer inputs.
Max Wait Duration: Specify the max wait duration in seconds. If exceeded, the Timeout exit setting takes effect. Repeat prompt: Specify the number of times the system will repeat the prompt after in the event of no input or inter-digit timeout.
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End of Input: Select the destination widget when the caller inputs the ending keypress. Typically, you would select a Condition widget to verify the input of the CollectInput.Digits variable. Incorrect Input: Select the destination widget when the inputs are incorrect; for example, the number of digits exceeds the maximum. Timeout: Select the destination widget if the call exceeded the Timeout in seconds set in the widget’s settings. Send audio failed: Select the destination widget if the audio prompt failed to play the message. Speech model error: Select the destination widget if an error with recording input occurred or unable to connect with the speech model. |
Menu: Collect keypress inputs. (only available for voice channel) |
Audio Prompt 1, Audio Prompt 2, …: Click the numbered icon to edit the associated audio. You can add up to 10 audio prompts. Select one of the following methods to configure the audio:
Keypress input: Click the toggle to allow callers to use keypresses for menu selections. Voice Input: Click the toggle to use keywords or intents to identify a caller’s response.
Max Wait Duration: Specify the max wait duration in seconds. If exceeded, the Timeout exit setting takes effect. Repeat prompt: Specify the number of times the system will repeat the prompt after in the event of no input or inter-digit timeout. |
Exit1, Exit 2, …: Click Add Exit to add more exit conditions, then change these settings.
Timeout: Select the destination widget if the call exceeded the Max Wait Duration set in the widget’s settings. No Match: Select the destination widget if the caller doesn’t input an associated key or says an associated keyword. Send audio failed: Select the destination widget if the audio prompt failed to play the message. Speech model error: Select the destination widget if an error with recording input occurred or unable to connect with the speech model.
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Text Input: Collect text input. (This table row applies to the web chat, in-app, SMS, and social media channels)
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Prompt Text: Enter text to display to consumers. Select one of the following methods to configure the text prompt:
Image: Select an image to display as part of the prompt. The image file must be less than 2 MB. Use one of the following methods:
Max Wait Duration: Enable the toggle to specify the max wait duration in seconds. If exceeded, the Timeout exit setting takes effect. The default duration is 300 seconds (5 minutes). The max duration is 1,800 seconds (30 minutes).
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End of Input: Select the destination widget when the caller inputs the ending keypress. Typically, you would select a Condition widget to verify the input of the CollectInput.TextInput variable. Timeout: Select the destination widget if the call exceeded the Max Wait Duration set in the widget’s settings. |
Text Input: Collect text input. (This table row applies to the video channel)
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Prompt media type: Select the media type to display to consumers. Select Video, Image or Slides:
Text: Click the toggle to display text to consumers. If enabled, enter the text manually or choose an existing text asset from the library. Audio: Click the toggle to enable audio to be played while displaying the text and images specified above. Choose an existing audio file or add a new asset from the library. Auto play the media (only visible if Audio is enabled): Click the toggle to enable audio for consumers when the video starts playing automatically.
Allow interrupt: Allow consumers to click Skip while the audio above is playing. If disabled, consumers will not be able to click Skip while audio is playing. Regardless of this setting, consumers can click Skip after the audio is done playing to skip all slides and be routed based on the specified destination widget. Allow Leave: Allow consumers to leave while going through the flow. Input length: Specify the min and max input length in number of characters. Max Wait Duration: Enable the toggle to specify the max wait duration in seconds. If exceeded, the Timeout exit setting takes effect.
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End of Input: Select the destination widget when the caller inputs the ending keypress. Typically, you would select a Condition widget to verify the input of the CollectInput.TextInput variable. Timeout: Select the destination widget if the call exceeded the Max Wait Duration set in the widget’s settings. |
Quick reply: Collect text input and specify different buttons consumers can click on. (This table row applies to the video channel. See the next row for the web, in-app chat, SMS and social media channels.)
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Quick reply type: Select how consumers interact with the quick reply options:
Prompt media type: Select the media type to display to consumers. Select Video, Image or Slides:
Text: Click the toggle to display text to consumers. If enabled, enter the text manually or choose an existing text asset from the library. Audio: Click the toggle to enable audio to be played while displaying the text and images specified above. Choose an existing audio file or add a new asset from the library. Auto play the media (only visible if Audio is enabled): Click the toggle to enable or disable audio for consumers when the video starts playing automatically.
Allow interrupt: Allow consumers to click Skip while the audio above is playing. If disabled, consumers will not be able to click Skip while audio is playing. Regardless of this setting, consumers can click Skip after the audio is done playing to skip all slides and be routed based on the specified destination widget. Allow Leave: Allow consumers to leave while going through the flow. Max Wait Duration: Enable the toggle to specify the max wait duration in seconds. If exceeded, the Timeout exit setting takes effect. The default duration is 300 seconds (5 minutes). The max duration is 1,800 seconds (30 minutes).
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Exit1, Exit 2, …: Click Add Exit to add more exit conditions, then change these settings.
Timeout: Select the destination widget if the call exceeded the Max Wait Duration set in the widget’s settings. No Match: Select the destination widget if the consumer doesn’t input an associated key. |
Quick reply: Collect text input and specify different buttons consumers can click on. (This table row applies to the web, in-app chat, SMS and social media channels. See the previous row for the video channel.) |
Prompt Text: Enter text to display to consumers. Select one of the following methods to configure the text prompt:
Image: Select an image to display as part of the prompt. The image file must be less than 2 MB. Use one of the following methods:
Max Wait Duration: Enable the toggle to specify the max wait duration in seconds. If exceeded, the Timeout exit setting takes effect. The default duration is 300 seconds (5 minutes). The max duration is 1,800 seconds (30 minutes). |
Exit1, Exit 2, …: Click Add Exit to add more exit conditions, then change these settings.
Timeout: Select the destination widget if the call exceeded the Max Wait Duration set in the widget’s settings. No Match: Select the destination widget if the consumer doesn’t input an associated key.
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