Managing the hub Recordings tab

A Zoom Events hub's recordings give event organizers the option to allow users to watch event recordings. Event recordings will appear in the Recordings tab automatically once the event has started. Event organizers can view, publish, manage, and report recordings within your hub's library.

This also allows users to access recordings without an initial registration for the event, gives users who missed an event an option to view event recordings, and helps event organizers with knowledge sharing and content marketing. As a Zoom Events license holder, you can manage your hub recordings.

Requirements for managing hub recordings

• Pro, Business, Enterprise, or Education account
• Stripe or PayPal Business account is required to create paid events
• Zoom Events Unlimited or Zoom Events Pay-Per-Attendee license

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the hub Recordings tab

Notes:

• Hub recordings can only be watched by attendees who can access the hub's public profile page.
• To view a hub recording, a hub owner or hub host must publish the recording to the hub’s recording library.
• Sign in to Zoom Events.
• In the left navigation menu, click the top dropdown arrow  and select the hub you want to manage.
• Under the hub you want to manage, click  Resources, then click Recordings.
  The hub’s recordings will appear.

Search for hub recordings

1. Access the hub Recordings tab.
2. In the search box, search by a recording’s name or an event name.
   Note: The search is also a fuzzy search, which matches an entered term closely instead of exactly. You can search by a partial name. Additionally, if you enter a few letters of a recording or event name, you can view all results that include those letters.

Filter hub recordings by type

1. Access the hub Recordings tab.
2. To the right of the search box, click the All Recordings dropdown menu to filter by recording status:
   
   • All recordings
   • Live event recordings
   • Uploaded recordings
   • Published

Filter hub recordings by event

1. Access the hub Recordings tab.
2. In the header row, next to Source event, click the filter icon  .
   A pop-up will appear containing a list of events with associated recordings.
3. In the window, to the left of the event recordings you want to view, check the box(es).
4. (Optional) At the top of the pop-up window, search for a specific event in the list by typing the name of the event.
5. (Optional) In the bottom-left corner of the pop-up window, click Clear all to remove your filters.
6. Click Confirm.
   Only recordings from the event(s) you selected will appear in the recordings list.

How to create and manage folders

Hub managers can organize your hub’s recordings in folders. This makes the management and organization of recordings a smoother experience. Once folders have been created, you can move recordings between them and add entire folders to a playlist.

Create a folder

1. Access the hub Recordings tab.
2. In the top-right corner, click New Folder   .
   A pop-up window will appear.
3. In the pop-up window, enter the name of your new folder, then click Create.
   Your folder will appear in your list of recordings.
4. (Optional) To the right of the folder, click the ellipsis  , then click the action that you want:
   • Rename: Change the name of your folder.
   • Delete: Delete your folder.
     Note: You cannot delete a folder while it contains recordings. Once a folder has been deleted, this cannot be undone.

Move a recording to a folder

1. Access the hub Recordings tab.
2. To the right of the recording, click the folder icon  .
   A pop-up window will appear listing your folders.
3. (Optional) Search for a specific folder by entering its name in the search field.
4. (Optional) Sort your folders by choosing between Recently Added, A to Z, or Z to A sorting.
5. (Optional) Click View more to expand the list of visible folders.
6. Select the folder you wish to move the recording to.
7. Click Move.
   Your recording will be moved to the folder.

Add videos from a folder to a channel’s playlist

1. Access the hub Recordings tab.
2. Click the folder you wish to add to a playlist.
3. To the right of the recording, click Add to channel.
   A pop-up will appear.
4. (Optional) Search for a specific channel by entering its name in the search field.
5. (Optional) Sort your channels by choosing between Recently modified, A to Z, or Z to A sorting.
6. (Optional) Click Add to a new channel to create a new channel for the recording(s) to be added to directly within the pop-up.
7. Select the channel you wish to add the folder’s recording to.
8. Check the boxes next to the recording(s) you wish to include in the selected channel playlist.
   Note: You can check the box at the top of the list to select all recordings in the folder.
9. Click Save.
   The selected recording(s) will be added to the selected channel.

How to upload pre-recorded content

Hub users can upload pre-recorded content—whether local recordings or the recordings of the events from the same hub—to the hub's Recordings tab to enable a simulive session. The recordings can only be published to the hub listing when they're attached to a published event, and the event type is Simulive.

Note: The option to upload a video to be used with simulive is available by request only. For additional questions, contact Zoom Support to discuss whether this feature is available for your account.

1. Access the hub Recordings tab.
2. In the top-right corner, click Upload Recording   .
3. Select a video that you want to upload, then click Open.
   Note: The video format includes .mp4, .mov, .avi, .wmv, and H.264 files. The maximum video size is 5GB.
   A video upload window will appear. This window will remain open if you navigate to a different page. You can also collapse or expand the window. While an upload is in progress, you cannot cancel the upload until it is complete.
4. (Optional) In the video upload window, click Add More  to upload more videos.

The recording will appear in the hub's Recordings tab. Uploaded recordings will also appear in your recording list on the Zoom web portal. The videos uploaded in the hub's Recordings tab will be stored on the Zoom web portal cloud storage instead of the Zoom Events platform.

How to edit or delete hub recordings

Edit hub recordings on the Zoom web portal as the hub owner

1. Access the hub Recordings tab.
2. To the right of the recording you want to manage, click the ellipsis   , then click Edit all recording content.
   A pop-up box will appear, informing you that you will be directed to the Zoom web portal.
3. In the pop-up box, click Go to Zoom Web Portal to confirm.
   You will be directed to the Zoom web portal to edit, replace, or delete your recording.

Edit hub recordings as a hub host or co-editor

Hub hosts and co-editors can only edit and replace the recording.

Edit recording details

Note: Changes will automatically be saved in the hub recording library and apply to any place where this recording is saved.

1. Access the hub Recordings tab.
2. To the right of the recording you want to manage, click the ellipsis, then click Edit recording details.
   The recording details panel will appear.
3. In the recording details panel, edit the following information:
   • Title: Enter or edit a title that describes your video.
   • Description: Enter or edit a brief description about your video.
   • Speakers: Add speakers or edit speaker information. Manage speakers that are in your video:
     Note: This is available only for uploaded recordings. This information is created beforehand for other recordings and cannot be changed after the fact.
     1. Click + Add Speaker to add a speaker, then add the speaker information:
        • Speaker's Photo: Click + Upload Photo to upload a speaker photo, then click Select an Image once you have selected a photo from the content library.
          Note: Use JPG/JPEG/PNG files only. The recommended image dimensions are 160x160 pixels. The maximum image size is 2 MB.
          • To add custom alternative text:
            1. Under Speaker's Photo, click Add description to add custom alternative text. This description will make it easier for everyone to access and understand the images uploaded.
            2. In the Image description box, add a description of your image.
            3. Click Save.
        • Speaker's Name: Enter the speaker's name.
        • Company Logo: Use JPG/JPEG/PNG files only. The recommended image dimensions are 160x160 pixels. The maximum image size is 2 MB.
          • To add custom alternative text:
            1. Under Company Logo, click Add description to add custom alternative text. This description will make it easier for everyone to access and understand the images uploaded.
            2. In the Image description box, add a description of your image.
            3. Click Save.
        • Company Name: Enter the speaker's company name.
        • Company Website: Enter the speaker's company website URL.
        • Speaker Video: Add a video to showcase the speaker.
          Note: Maximum video length is 60 seconds. The maximum video size is 50 MB, MP4 files only.
        • Speaker's Title or Position: Enter the speaker's title or position.
        • Speaker's Biography: Write a brief biography about the speaker. You can personalize your event through branding elements, using the rich text editor for description fields in the event creation flow.
        • Social Presence: Enter their Twitter, YouTube, or LinkedIn social links.
     2. Click Done.
        The speaker will be displayed in the panel.
     3. (Optional) In the recording details panel, to the right of the speaker you want to manage, complete the following actions:
        • Click the pencil icon  to edit the speaker.
        • Click the trash icon  to remove the speaker. If a confirmation window appears, click Delete.
     4. (Optional) In the recording details panel, to the left of the speaker you want to manage, click the 6 dots  to move the speaker and manage the speaker's order.
4. Click Save.

Edit Recording

1. Access the hub Recordings tab.
2. To the right of the recording you want to manage, click the ellipsis  , then click Edit recording details.
   The recording details panel will appear.
3. In the recording details panel, edit the following information:
   • Trim: In the video player, click the  to adjust the start and end of the recording.
   • Audio Transcript: In the Audio Transcript panel, click the pencil icon  next to the text you wish to edit to change the transcript.
   • Summary: Under the Summary and smart chapters tab, next to Summary, click the pencil icon  to change the summary of your recording.
   • Edit Smart Chapters: You can make changes to the automatically generated Smart Chapters by following the instructions below:
     • Under the Summary and smart chapters tab, next to Smart Chapters, click Edit Smart Chapters.
       A pop-up window will appear where you can manage chapters.
       • Add a chapter: Click the  icon to create a split.
         A new chapter will be generated. You can change the start and end points of the chapter by dragging the slide tool    .
       • Delete a chapter: Click the  icon to delete your selected chapter.
         This cannot be undone.
       • Rename a chapter: In the Chapter Title field, change the name of your chapter.
       • Redescribe a chapter: In the Chapter Text field, enter new descriptive text for your chapter.
     • Click Save to finalize your changes.
   • Next Steps: Beneath the audio transcript, click the pencil icon  next to the Next Steps heading to edit the next steps text.

How to view hub recording analytics

1. Access the hub Recordings tab.
2. To the right of the recording you want to manage, click the ellipsis  , then click View Recording Analytics.
   You will be directed to the recording's event Analytics Sessions tab.

How to publish or unpublish hub recordings to the lobby

Note: You must be a hub owner or host to publish or unpublish a recording to the hub’s recordings.

1. Access the hub Recordings tab.
2. To the right of a recording that you want to manage, under the Publish to Event Lobby column, click the toggle to enable or disable it.
   Enabling this feature will display the recording in the lobby. Disabling this feature will remove the recording from the lobby.

How to watch hub recordings

Watch a recording from a hub

1. Access the hub Recordings tab.
2. To the right of the recording you want to watch, click the Play icon.
   You will be directed to the recording player to watch the recording.
3. On the recording player, click the Play icon.
   Note: You can also watch any other recording session published for that event. The recording sessions are displayed on the right side of the recording player.

Use audio transcriptions

Audio transcription—if enabled by the host at the time of the recording—is available in the recording.

Search through audio transcription

You can search for a word (or words) in the transcript:

1. In the Search... box, enter the word(s) you are searching for.
   All matching terms in the transcript will be highlighted.
2. (Optional) After you have searched for a word, do the following actions:
   • (Optional) Press Enter or Return (depending on your keyboard) to jump to the first matching term. The recording will skip to where the first matching term is and resume playback from there
   • (Optional) Scroll through the transcript to see where the matching terms are located.
   • (Optional) At the bottom of the transcription box, click Resume Transcript Auto-Scroll to sync the transcript with the video playback.

Use recording transcript translation

1. Watch a hub's recording.
2. At the top of the recording's transcription, click the language box.
   A language menu will appear.
3. Select the transcription language that you want.
   The transcript will appear in your selected language.

Use multi-language voice translation from interpreters

Interpreters' translation audio can be played in the Zoom Events recordings for the sessions in the lobby and published recordings in the hub. Users can choose the language(s) available that are translated and recorded by interpreters.

1. Watch a hub's recording.
2. In the video controls toolbar, click the Language Interpretation icon .
   Note: On smaller screen sizes or windows, you may have to click the More icon  , then click Language Interpretation.
   A language menu will appear.
3. In the menu, click the language that you would like to hear.

Report a recording

Note: You must be signed in to Zoom Events to report a recording.

1. Watch a hub's recording.
2. At the bottom of the recording player page, click Report recording   .
3. Under Pause and mark the timestamp of issue in the recording progress bar, enter the Timestamp of Abuse to let the Trust and Safety team know when the issue occurred.
4. Under What happened?, click the dropdown menu and select the applicable issue.
5. Click Send Report.
   The Trust and Safety team will follow up by sending a confirmation email to the email that you use for your Zoom Events account.
6. In your email inbox, find the confirmation email and click Confirm Report in the email.