Configuring Zoom Webinars with the Zoom for Salesforce app


Before users can begin using the Zoom for Salesforce integration, admins must configure the app and enable the Zoom Webinar components.

note icon
Accounts using this Zoom for Salesforce app can begin migrating to the new Zoom for Salesforce Lightning app, which will be supported long-term and supports additional Zoom products, including Zoom Meetings, Zoom Webinars, Zoom Phone, Zoom Contact Center, and Zoom Events. 

Learn more about how to migrate Zoom Meetings records, Zoom Webinars records, and Zoom Phone records in order to maintain historical records for interactions with contacts and leads. 

Prerequisites for configuring Zoom Webinars with the Zoom for Salesforce app

Configuring Zoom Webinars settings

  1. From the App Launcher, navigate to Zoom Config.
  2. Authorize Salesforce to receive your webinar information. In the Webinar Settings section, click here to display the authorization screen, and click Authorize.
    Once access is authorized, you can configure the specific settings.
  3. You can enable:
    • Create a campaign for each webinar: When you create a webinar on Zoom, a campaign will automatically be created with that title.
    • Add registrants as campaign members: Once your webinar registrants register for your webinar, they will be added as campaign members in Salesforce.
    • Create new lead: Enable this setting to create a new lead for your registrants.
  4. Save your settings.

Verify the integration

You can test and confirm that the webinars properly trigger campaigns by creating two registrants for a Webinar. Then approve one and deny the other and confirm the registrants are displayed in the proper tabs.

  1. Log in to the Zoom portal.
  2. Create a Webinar and set registration approval to manually approve.
  3. Create 2 different registrants for the webinar.
  4. Log in to Salesforce.
  5. Navigate to the Zoom Webinars and click the webinar.
    Note: You may need to refresh the page to synchronize Zoom and Salesforce.
  6. Scroll down to Registrant Management and click Pending Approval.
  7. Approve one registrant and deny the other.
    The denied registrant appears in the Blocked tab while the approved registrant appears in the Approved tab.