Using the Emergency Call Notifications app

Zoom’s Emergency Call Notification app enables you to configure any Zoom Team Chat channel as an internal safety team channel and to integrate with Zoom Rooms and Zoom Digital Signage. The app sends emergency call notifications to the designated channel. Safety team members can then post emergency alerts and instructions to specific Zoom Rooms and Zoom Digital Signage.

This article covers:

Prerequisites for using Emergency Call Notifications

Note: If the admin user that added the app to the account loses admin access, is deleted, disassociated, or deactivated, emergency call notifications will fail. The app must be removed, then added and configured again by another current admin user for the notifications to work properly again. 

Installation and configuration

This is an account-level integration and requires the Zoom account administrator to install and configure authorizations for all account users. 

  1. Installs the app.
  2. Create a Zoom Chat channel to receive emergency call notifications and send alerts.
  3. Create a role with edit permissions for Zoom Room and Zoom Phone, and assign the role to channel members.
    This grants authorization to channel members to use and configure the integration.
    Adds members to the channel.
  4. Once added, channel members can:

Install from Zoom Marketplace

  1. Sign in to the App Marketplace as the account administrator.
  2. Search for and select the Emergency Call Notification
  3. On the app page, click Add.
  4. Review the requested permissions, and click Authorize.
    Once installed, the Emergency Call Notification app is available for all users in the Zoom account and appears under Apps in the Zoom client.

Note: If the admin user that added the app to the account loses admin access, is deleted, disassociated, or deactivated, emergency call notifications will fail. The app must be removed, then added and configured again by another current admin user for the notifications to work properly again. 

Setting up Emergency Call Notifications and the channel

The app provides you flexibility in configuring emergency call notifications to meet your company’s safety policy and procedure needs. You can configure how many sites and emergency numbers the channel monitors for emergency call notifications.

For Example, In the United States, 911 is the emergency call number. Customers that use Zoom as the carrier for emergency calls can also use 933 as an emergency services test number. In such a scenario, we recommend you configure both of these emergency call numbers.

You can also have the same configuration (site and emergency number combination) to send notifications to multiple channels.

Repeat the setup procedure as needed per channel.

  1. Log in to the Zoom client and select the channel you want to receive the emergency call notifications.
  2. Enter /emergencycall setup to open the configuration window.
  3. Select the site and emergency number.
  4. Save the changes.

Edit and delete configurations

  1. Log in to the Zoom client and select the channel you want to update.
  2. Enter /emergencycall configure to display the configurations for the channel. To display all configurations, enter /emergencyall configure all.
  3. Select Edit and Delete as needed.

Disconnect a configuration for a Channel

  1. Log in to the Zoom client and go to the channel you want to update.
  2. Enter /emergencycall disconnect to disconnect the channel from its current configuration. To disconnect from all configurations, type disconnect all.

Chat Commands (for Admins)

Chat commands are available to maintain configurations in the channel. To display a list of available chat commands for the app, enter help in the app chat field. When running these commands in the channel, use /emergencycall [command].

Using Emergency Call Notifications

Members of your internal safety teams use Emergency Call Notifications to receive notifications of emergencies and send alerts to Zoom Rooms and Zoom Digital Signage.

Receive Notifications

When someone makes an emergency call using Zoom Phone, the app sends pertinent information to your safety team channel, such as:

Note: In order to receive Emergency Call notifications you must have configured Zoom Room/Digital Signature with valid location data. See Enabling or Disabling Digital Signage.

Send Alert messages

You can compose an alert message, and send it to a specific site and floor, by:

  1. Under Incident, click the pencil icon to compose an alert message.
  2. Select the destination for the alert and then send.

Cancel Alert messages

To cancel or stop the alert message, click Stop Alert.

How to uninstall the Emergency Call Notifications app

  1. Sign in to the App Marketplace as the account administrator.
  2. In the top right corner, click Manage.
  3. On the left navigation panel, click Added Apps.
  4. In the list below, find the Emergency Call Notification app. 
  5. Click Remove.

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