Requesting permission to unmute participants

Enabling the Request permission to unmute participants option will display a dialog box when participants join the meeting. The dialog box will ask for permission to allow the host to mute or unmute them. Hosts and co-hosts need pre-approved consent from attendees to unmute them in a meeting. If the participant provides consent to be unmuted, you will have the option to unmute each person individually as needed from the participants list. This setting can be useful to manage participation in a meeting.

Notes:

• Once consent has been given to a host, any future meetings with this host and this setting enabled will have the same pre-approved consent. Meetings without this setting will require the host to ask each participant to unmute themselves.
• If the participants doesn't provide consent, you will see the regular Ask to Unmute / Mute options in the participants list.

This article covers:

• How to enable or disable Request permission to unmute participants
  • Account
  • Group
  • User
• How to enable Request permission to unmute participants for scheduled meetings

Prerequisites for permission to unmute participants

• Host or co-host privileges
• Zoom desktop client
  • Windows: 5.2.1 or higher
  • macOS: 5.2.1 or higher
  • Linux: 5.2.1 or higher
• Zoom mobile app
  • Android: 5.2.1 or higher
  • iOS: 5.2.1 or higher

How to enable or disable Request permission to unmute participants

Account

To enable or disable Request permission to unmute participants for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), click the Request permission to unmutetoggle to enable or disable it.
5. If a verification dialog box displays, click Enable or Disable to verify the change.
6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Request permission to unmute participants for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Group Management.
3. Click the applicable group name from the list.
4. Click the Meeting tab.
5. Under In Meeting (Advanced), click the Request permission to unmute participants toggle to enable or disable it.
6. If a verification dialog box displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.

7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable Request permission to unmute participants for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), click the Request permission to unmute participants toggle to enable or disable it.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog box appears, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

How to enable Request permission to unmute participants for scheduled meetings

To enable Request permission to unmute participants for existing scheduled meetings:

1. Schedule a meeting.
2. Sign in to the Zoom web portal.
3. In the navigation panel, click Meetings.
4. Click the Upcoming tab.
5. Find the meeting that you want to edit, then click Edit by the meeting name.
6. Under Meeting Options, select the check box for Request permission to unmute participants.
7. Click Save.