Requesting a toll-free number port (EMEA)


A toll-free number port allows you to move your existing number from one Telecommunications Service Provider to Zoom Phone.

Important Notes:

This article covers:

Prerequisites for requesting a toll-free number port (EMEA)

How to request a toll-free number port

  1. Download and complete the required Letter of Authorisation (LOA) from the respective country.
    • See the porting guides if you need help.
    • If you currently have trial/temporary numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.
  2. Submit your order here and make sure to follow the steps below:
    • Please select your request type: Zoom Phone Number Porting
    • Your email address: make sure the email address is accurate
    • Product: Click the drop-down arrow and do one of the following selections:
      • Zoom Phone: To port phone numbers to Zoom Phone
      • Zoom Contact Center: To port phone numbers to Zoom Contact Center
    • Type of Issue: New Number Port
    • Porting Country: (Select the desired country to port)
    • Porting Number Quantity: (Select the range of quantity of numbers to port)
    • Subject: (Keep it as is)
    • Description: (Please make sure the details below are present for a smooth transaction)
      • Zoom Phone Account Number
      • Additional instructions (Optional)
      • Let us know if any of the porting numbers are for Contact Center
      • You can use this form to request a migration from Zoom Phone to Zoom Contact Center
    • Attachments:
      • Completed and hand-signed LOA
      • Recent telephone bill relating to your porting numbers which should be dated within the last 3 months
      • Any other required documentation applicable to the country of port
  3. Zoom will review and confirm receipt of the request and provide an update as the order progresses.
  4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider.
    Your request will either be approved or rejected:
    • Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful. Rejection can occur due to a variety of reasons. The Zoom porting team will provide you with the cause and how to resolve the rejection (which may require contacting your current carrier to resolve the issue).
      Note: This may add an undetermined amount of time to your porting request
    • Approved: If approved, Zoom will inform you that your porting order has been approved with a date for when your number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal

Guidelines

Requirements

Use this table to download the LOA form when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

Please raise one order per LOA / per country of port.

Country

Country code

TF dialing code

LOA and guide

Address requirements

Losing carrier name required

DDI range requirements

Product

 

Austria

43

800

LOA

LOA Guide

Latest invoice

See additional requirements

 

Global

Company customer pays bills to

N/A

Zoom Phone only

Croatia

385

800

LOA

LOA Guide

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Cyprus

357

800

LOA

Latest invoice

See additional requirements

Within Cyprus

Company customer pays bills to

Numbers to port have to be single lines or all block has to be ported

Zoom Phone only

Czech Republic

420

800

LOA

Latest invoice

Global

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Denmark

45

800 to 808
8090

LOA

LOA Guide

Latest invoice

Global

Company customer pays bills to

Full range to be ported

Zoom Phone
Zoom Contact Center

Finland

358

800

LOA

Latest invoice

Global

Company customer pays bills to

Full range to be ported

Zoom Phone
Zoom Contact Center

Greece

30

800

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Hungary

36

800

LOA

Latest invoice

Global

Local carrier in Hungary

N/A

Zoom Phone
Zoom Contact Center

Ireland

353

1800

LOA

Latest invoice

Global


Company customer pays bills to

Full range to be ported

Zoom Phone
Zoom Contact Center

Israel

972

1700 / 1800

LOA

Latest invoice or
Proof of ownership

See additional requirements

Global

Company customer pays bills to

N/A

Zoom Phone only

Latvia

371

80

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

Zoom Phone only

Lithuania

370

800

LOA

Latest invoice

See additional requirements

Within Lithuania

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Luxembourg

352

800

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Netherlands

31

800

LOA

Latest invoice

Global

Company customer pays bills to

Full range to be ported

Zoom Phone
Zoom Contact Center

Poland

48

800

LOA

LOA Guide

Latest invoice

See additional requirements

Global

Company customer pays bills to

Full range to be ported

Zoom Phone
Zoom Contact Center

Romania

40

800 / 808

LOA
(one LOA per toll free number)

LOA Guide

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Slovakia

421

800

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Slovenia

386

80

LOA

LOA (EN)

Latest invoice

Global

Company customer pays bills to

N/A

Zoom Phone
Zoom Contact Center

Spain

34

800 / 900

LOA

Latest invoice

See additional requirements

Global

Local carrier in Spain

N/A

Zoom Phone
Zoom Contact Center

Sweden

46

20 / 200

LOA

Latest invoice

See additional requirements

Global

Company customer pays bills to

Full range to be ported

Zoom Phone
Zoom Contact Center

Switzerland

41

800

LOA

Latest invoice

Bakom Ownership Letter

See additional requirements

Global

Company customer pays bills to

Full range to be ported

Zoom Phone
Zoom Contact Center

United Kingdom

44

0800 / 0808 

LOA

We recommend you give the LOA to your current supplier to fill it in with the correct information.

Global

Local carrier in the UK

N/A

Zoom Phone
Zoom Contact Center

Additional requirements/documents

Austria

Proof of address:

Valid proofs of address include third party issued bank statements, utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration. 

Proof of ID:

Croatia

OIB (VAT) number of the end user is compulsory

Proof of ID:

Cyprus

Number portability is available only for legal entities based in Cyprus.

Hard copies of required documentation have to be sent to Zoom’s carrier.

Proof of ID:

Finland

Toll free numbers are ported under quotation.

Greece

Proof of ID:

Ireland

Israel

Required documents:

Latvia

Toll-free numbers require the name and address of the end user.

Lithuania

VAT number and local address are needed on the LOA.

Required company information: A business number is required

Luxembourg

It is mandatory to provide the Account Number from Main Losing Carrier to which the requested number is assigned.

Poland

Hard copies of the LOA in Polish are to be hand signed by the end user and will need to be sent to Zoom’s carrier.

Romania

Requirements for porting LOA:

Required supporting documentation:

To validate a submission, we will need a copy of the following documents:

Slovakia

Please enquire with your current number operator whether porting away is possible via them.

Spain

CIF / NIF (VAT number from the end user), name and service address must be provided on the LOA.

Sweden

Number portability is available only to owners of Swedish Social Security / Organisation Number.

Tax number of the end user must be provided (Swedish Organization Number usually contains 12 digits leading with 16 if it is from a company and 19 or 20 if it is personal).

Switzerland

Toll free numbers porting in must initially be assigned to the customer, not the customer's current operator. For guidance, please see below:

Porting In – Toll Free Numbers in Switzerland

Porting in Swiss Toll-Free Numbers is slightly different from the usual process because it requires you to be the holder of the number.

Therefore, before porting Swiss phone numbers into the Zoom network, it is vital to make sure that any Toll-Free numbers you wish to port are assigned to you as the current holder of the number, and not to your current operator.

Verifying whether you're the current holder

In order to verify the allocation of your number, please access the following link: BAKOM Individual number allocation (0800, 084x, 090x): https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html 

Here you will find consumer information on Swiss phone numbers that are allocated individually. These numbers are used to offer services in the following categories: Freephone Numbers (0800), Shared-cost Numbers (084x), Business and Marketing (0900), Games and Competitions (0901) and Adult Entertainment (0906).

Requesting a reallocation if you are not the holder

Note: If you are not the current holder of the number, you will need to request a reallocation of your number from your current carrier before raising a 'porting in' request with Zoom.

The reallocation process and duration depends on your current carrier. However, based on industry practice, you will need to download and fill in the form called Transfer of Individually Allocated Number from the following link:
https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html 

Submitting a porting request to Zoom

The above form must be filled in by you and your current operator/carrier. Once the transfer is complete, you are free to submit a porting request to Zoom.

United Kingdom

We recommend you give the LOA to your current supplier to fill it in with the correct information.

Reasons for rejection

Austria

Croatia

Cyprus

Czech republic

Denmark

Finland

Greece

Hungary

Lithuania

Luxembourg

Netherlands

Poland

Romania

Slovakia

Slovenia

Spain

Sweden

Switzerland