Managing webinar live stream redirect

If your webinar has reached capacity and attendees are unable to join through Zoom, you can leverage live streaming through Facebook, YouTube, Workplace by Facebook, Twitch, or a custom live streaming service to allow them to view the webinar. When attendees receive the message that the webinar is at capacity, they will be given the option to join through the live stream link. The webinar live stream redirect can be useful when you need to reach a larger audience. 

Note: This setting only applies to public events.

This article covers:

Prerequisites for redirecting webinar attendees to a live stream

How to enable When the webinar has reached capacity

You can enable the viewing of the live stream URL by enabling When the webinar has reached capacity. This setting notifies attendees of the webinar's live stream option and redirects them to view the live stream.

Account

To enable When the webinar has reached capacity for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Webinar tab.
  4. Under In Webinar, verify that Allow livestreaming is enabled.
  5. Under When the webinar has reached capacity, select the check box for Remind users to watch the live stream.
  6. Click Save.

Group

To enable When the webinar has reached capacity for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list, then click the Meeting tab.
  4. Under In Meeting (Advanced), verify that Allow livestreaming of webinars is enabled.
  5. Under When the webinar has reached capacity, select the check box for Remind users to watch the live stream.
  6. Click Save.

User

To enable When the webinar has reached capacity for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Webinar tab.
  4. Under In Webinar, verify that Allow livestreaming is enabled.
  5. Under When the webinar has reached capacity, select the check box for Remind users to watch the live stream.
  6. Click Save.

Scheduled webinars

To enable When the webinar has reached capacity for existing scheduled webinars:

  1. Schedule a webinar.
  2. Sign in to the Zoom web portal.
  3. In the navigation menu, click Webinars.
  4. In the Upcoming tab, find the webinar that you want to edit, then click Edit by the webinar name.
  5. Click the Live Streaming tab.
  6. Under Overflow options, click Edit next to When the webinar has reached capacity.
  7. Select the check box for Remind users to watch the live stream.
  8. Click Save.

How attendees can access the live stream URL

Once attendees are notified that the webinar is full, they will be informed that they can view the live stream online and redirected to it.

To access the live stream URL:

  1. Once you receive the "This webinar is at capacity" message, click Watch Live Stream.
    A new webpage will open.
  2. Click the link to access the webinar's live stream.