Applying discounts on a Zoom account

Zoom accepts coupons. You can add a promotional code to your account when upgrading your plan from free/basic to a paid account or purchasing as a new user.

Note: Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu.

This article covers:

• How to use your coupon
  • Entering your coupon code when purchasing without a Zoom account
  • Entering your coupon code when purchasing from a Free/Basic account
  • Entering your coupon code in a paid account
• How to add another coupon to your account
• Additional notes about coupon codes

Prerequisites for using promotional discounts

• Basic, Pro, Business account
• Account owner, admin, or another role with billing privileges
• Valid discount offer

How to use your coupon

Entering your coupon code when purchasing without a Zoom account

Note: You will need to create a Zoom account during the purchase process.

1. Start your purchase from Plans and Pricing and follow the instructions on the screen to select your number of licenses, your plan, your subscription type, then click Continue.
2. Follow the steps to create your account.
3. In PAYMENT, enter your billing contact information, sold to contact and select your payment method.
4. On the top right in PAYMENT, click the shopping cart.
5. In the Add Discount box, type your coupon code, then click Apply.
6. Review the Terms and Conditions, then click Accept.
7. Click Continue to proceed to Review Order.

Entering your coupon code when purchasing from a Free/Basic account

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Select the Current Plans tab.
4. In the box on the right of COUPONS, enter your coupon code, then click Apply.
5. Select the appropriate license and subscription cycle according to your coupon, then click Continue to enter the necessary information in PAYMENT and Review your order.

Entering your coupon code in a paid account

If you received a coupon from a Zoom partner who is in the Zoom coupon program or from a marketing campaign, you can follow these instructions to use your coupon:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Select the Current Plans tab.
4. In the box on the right of COUPONS, enter your coupon code, then click Apply.
5. Select the appropriate license and subscription cycle according to your coupon, then click Continue.
   Note: The discounted price will reflect immediately in your shopping cart and will be applied at checkout.

How to add another coupon to account for future use

You can only add two coupons in your account. If you have two coupons in your account, one coupon will be active and the other will be in the pending state. The pending coupon will become active once the active one expires.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Select the Current Plans tab.
4. On the far right of Coupons, click Add Coupons.
5. in the CODE box, enter the new coupon code, then click Apply.
6. (Optional) On the far right of Coupons, click View to review your coupon details.

Additional notes about coupon codes

• Please refer to the provider of your promotional code for any restrictions, terms, or expiration for the code you have. Some codes may only apply to certain products or during certain periods of time. If your code is expired or you are unsure what products the code can be applied towards, please contact the provider of your code.
• If you have already purchased your paid plan, but did not include the promotional code, we may not be able to apply the promotional code or discount to your account until your next billing cycle. You can contact Billing to confirm if we will be able to apply the promotional code or discount to your next billing cycle. Learn more about how to resolve issues with discount codes.
• If you are an existing Pro user, please note that to properly utilize a discount code directly from Zoom, you will have to select the hyperlink of the code within the email that you received. This will bring you directly to a checkout page with the code applied.
• If you have previously applied a discount or promotional code to your active account, you will not be able to stack or swap a new discount or promotional code on the same account.
• If you purchased your subscription through a dedicated Account Executive, you may send them an email or submit a request for more information on applying discounts to your account.