Zoom Rooms will display alerts such as system is unavailable, audio is disconnected or other, on the TV display. You can use the email address and/or phone number provided on the display to alert your internal support of the issue, but also use the Zoom Room controller or scheduling display directly.

This article covers:

• How to add IT contact information for Zoom Rooms system alerts
• How to send an alert from a Zoom Room Controller
• How to send an alert from a Zoom Room Scheduling Display

Prerequisites for Contact IT information for Alert Notification

• Zoom Rooms for Mac or Windows/Touch version 3.6x and higher
• Zoom Rooms iPad controller version 3.6x and higher
• Zoom Room Android controller
• Account owner or admin privileges for Zoom Rooms
• Support email for reporting issues and/or Support Phone enabled

How to add IT contact information for Zoom Rooms system alerts

1. Sign in to the Zoom web portal.
2. Click Room Management then Zoom Rooms.
3. Click Account Settings.
4. Select the Account Profile tab.
5. Under Basic, enter the following:
   1. Support email for reporting issues:
      • Click edit , then type the email address to be used for reporting Zoom Room issues.
      • Click Send a new code.
      • In the Verification code box, type the verification code sent to the email provided in step 6.
      • (Optional) Check Allow users to report issues to IT,  if you desire users to report issues. 
      • Click Save.
   2. Support Phone:
      • Type the phone number to receive reports of issues.
      • Click Save.

How to send an alert from a Zoom Room Controller

1. Click Settings on the Controller then Help.
2. Click Report issues to IT.
3. In the Select Issue Type window, select the appropriate issue(s).
4. (Optional) Add your email in the Your email box.
5. Click Submit.

How to send an alert from a Zoom Room Scheduling Display

1. Click on the Scheduling Display.
2. Click Help then Report Issue to IT.
3. In the Select Issue Type window, select the appropriate issue(s).
4. (Optional) Add your email in the Your email box.
5. Click Submit.