The remote control feature allows you to take control of another participant's screen in a meeting when they've given you permission. You can either request remote control of another participant's screen or the other participant can give control to you. Once given permission, you can control their mouse and keyboard, and even copy text from their screen to yours.
If you need admin functionality, such as the ability to restart another participant's computer, please refer to the Remote Support feature.
Note: For Mac OSX, you will need to give Zoom access in the Accessibility tab in the Privacy and Security preferences of your Mac. Learn more about Zoom access permissions in Security and Privacy.
Requirements for using the remote control feature in a Zoom meeting
Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
In the navigation menu, click Account Management then Account Settings.
Click the Meeting tab.
Under In Meeting (Basic), click the Remote control toggle to enable or disable it.
If a verification dialog appears, click Enable or Disable to verify the change.
(Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
(Optional) Select the check box next to Allow remote controlling user to share clipboard to allowed copied information to be shared across Zoom during remote control. Click Save to confirm changes.
(Optional) Click Customize Request to adjust the content of the request that the end user will see. You can adjust the title and body of the request, and embed a link.
Group
Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
In the navigation menu, click User Management then Groups.
Click the applicable group name from the list.
Click the Meeting tab.
Under In Meeting (Basic), click the Remote control toggle to enable or disable it.
If a verification dialog appears, click Enable or Disable to verify the change. Note: If the option is grayed out, it has been locked at the account level, and needs to be changed at that level by an account admin.
(Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.
(Optional) Select the check box next to Allow remote controlling user to share clipboard to allowed copied information to be shared across Zoom during remote control. Click Save to confirm changes.
(Optional) Click Customize Request to adjust the content of the request that the end user will see. You can adjust the title and body of the request, and embed a link.
Under In Meeting (Basic), click the Remote control toggle to enable or disable it.
If a verification dialog appears, click Enable or Disable to verify the change. Note: If the option is grayed out, it has been locked at the account or group level, and needs to be changed at that level by an account admin.
(Optional) Select the check box next to Allow remote controlling user to share clipboard to allowed copied information to be shared across Zoom during remote control. Click Save to confirm changes.