Changes to existing features
- Deprecate Share Analytics feature
The Share Analytics feature will no longer be supported after the week of November 20, 2023. Hosts can still continue to share analytics with others by giving co-editor access. - Configure Production Studio from the Zoom web portal
Production Studio is available in both the Zoom web portal and Zoom Events. Hosts can configure Production Studio for webinar sessions that are scheduled on the Zoom Events platform and for Zoom Webinars on the Zoom web portal. Users who have Zoom Events and Zoom Sessions licenses can use this feature.
Note: This feature will not be immediately available, as it is rolling out to customers over time.
New and enhanced features
- Admin features
- Manage Zoom Events admin role settings in the Zoom web portal
Account owners and admins can view and control Zoom Events-related settings in both the web portal and within Zoom Events by using role management. Under Role Settings, account owners and admins can change the permissions and scope for Zoom Events that are assigned to a role at any time. - Automatically sign users out after a specified time
Account owners and admins can automatically sign users out of Zoom Events after a set time duration and configure additional timeout values. Account owners and admins can customize this setting for signed-in Zoom users, email verification users, and external SSO users. This setting applies to all events under the admin's account and the events' attendees, including special roles.
- Analytics features
- Add registrant count by session to Analytics section for recurring sessions events
Event organizers can view the users who have registered for a given session and see the following information within the Analytics section for recurring session events:
Note: Only published sessions' data is displayed.
- In the Analytics Sessions tab, the total count of registrants per session is displayed. The Registrants column is added to the Session Summary table. Event organizers can click the registrant count number to view the list of registrants and expand registrant details.
- In the Analytics General Ticket Registration report, the Session Name column is added.
- Update analytics reports with in-person attendee data
Users who are only checked in by API or scanning a QR code are labeled as In-Person. Additionally, users who are only checked in but do not join the lobby or session are also considered to have attended the event. All reports with hybrid event attendee data are updated to include in-person data.
- Attendee features
- Watch recording playback from the event detail page
Attendees can view the session details on an event detail page. On the detail page of each session/recording, attendees can initiate Recording Playback if the session recording is available. If the attendee is recognized and granted access, they can watch the video on a recording playback window. If the attendee is recognized but not granted access, they must complete a registration form to access and watch the video on the recording playback window. If the attendee is not recognized, they will be directed to the registration page and must sign in or register to access the content. - Join simulive on Zoom desktop and mobile clients
Attendees can join a simulive session using a web browser, the Zoom desktop, or Zoom mobile app. When an attendee joins a simulive session, the client will be launched on desktop and mobile if it is installed. If the client is not downloaded on their computer, the attendee will continue to join the session in a web browser. Mobile device users must download the Zoom client since the mobile browser is currently not supported.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the week of November 20, 2023.
- Developer features
Note: All API features will not be immediately available, as they are dependent on a backend server update currently scheduled for October 30, 2023.
- Ticket Patch API
A patch call endpoint in the ticket API allows hosts and attendees to update registrant details in Zoom Events from third-party registration systems. - Create Ticket API
Hosts can specify registrant details when creating a fast join ticket via the API. - Add external ticket ID to Event Attendance and Ticket Registration reports
The Ticket Registration and Event Attendance reports include the External ID field. - Zoom Sessions Publish and Duplicate API
Zoom Sessions users can publish and duplicate events through the Zoom Sessions Publish and Duplicate API.
- Event setup features
- Consolidate and standardize user data
User data for Zoom Events is standardized across the platform:
- If attendees authenticate with their Zoom account, the attendee's data is owned by the attendee (or the account holder), and data from the Zoom profile is not directly shared with the host.
- Each attendee (identified by an email address) has a registration record with their unique email, unique first name, and unique last name. All other registration data can be captured as additional records to the registration. During registration, pre-registration, and at the time of joining, the attendee's email, first name, and last name will be standardized into a single registration record. Subsequent registrations will use (and update) the attendee's existing email, first name, and last name data that they provided in their previous registration. This data is owned by the host. If the user registers again on the same account, the first name and last name will pre-populate on the registration. The attendee can update this information.
- The attendee's Zoom Events networking profile is owned by the attendee and is not directly shared with the host.
- Improvements to event creation setup organization
Standardization of the title and body text, as well as clear separation and grouping rules for related/unrelated features, will be implemented across the Zoom Events platform, providing a more organized event creation experience for hosts. - Updates to private tickets
To make a ticket private, hosts must apply a domain or email address restriction to restrict it to a specific audience, or select a checkbox and leave it blank to remove the ticket from registration. These restrictions are applied to anyone who can access the registration link. Hosts can use the same registration link. Invitations through the email allow lists will send an invitation link to those users. - Edit time zone after tickets are sold
For free events, hosts can change the time zone after an event is published.
Note: For paid events, hosts cannot change time zones after paid events are published. - Notification when modifying in-session settings
Once a webinar or meeting session has started, changes to settings that impact in-session experiences will not take effect immediately. When a session is running, and a host makes a change to a setting that impacts the in-session experience, they will receive a notification that alerts them that they must restart any running sessions to apply the setting to the session.
- General features
- Updates to the Send Now button in the Emails tab
There are several enhancements to the Send Now button (previously Send All) to make this action more consistent and predictable. The email will be sent unless:
- The attendee has opted out of event emails
- The ticket is excluded at the email level
- The attendee has already received that email before
- Host features
- Special role features
- Populate special role users in Special Roles tab before event publication
All special roles will populate and appear in the Special Roles tab before the host publishes the event, allowing the host to preview those special roles in their event. As special roles are added to the event, they will appear in the Special Role page along with their available user permissions.
- Hub features
- Add basic metadata for uploaded recordings
Hub users can upload recordings in the hub Recordings tab. When uploading a recording to a hub, an event organizer can add basic metadata and modify metadata. Metadata helps the event organizer identify the asset and will sync across the event creation setup. The event organizer can add the following metadata:
- Recording info: recording title, description, category, thumbnail
- Speaker bio: name, title, contact, photo, biography (once the speaker bio is entered)
- Enhancements to uploading videos to the Content Library
There are several enhancements to differentiate the types of videos that are uploaded in the Content Library and Recordings tab. Additionally, when hub owners or hub hosts upload videos in the hub's Content Library or during the event creation setup, they can upload local recordings. The uploaded recordings within the hub listing can be re-used for event setup. The Content Library allows MP4, MOV, AVI, WMV, and H.264 file formats.
- Integration features
- Meeting & Webinar features
- Support for Simulive webinar resources
Zoom Events and Zoom Sessions hosts who use Simulive for their sessions can use webinar resources during their sessions. Hosts can add and edit webinar resources in Zoom Events. - Support for 100,000 attendees for Zoom Events webinar sessions
Zoom Events and Zoom Sessions webinar sessions have a maximum capacity of 100,000 attendees. Additionally, the event lobby for multiple sessions events can hold up to 100,000 attendees. Please contact your Zoom account executive for more information about this licensing.
- Networking & Chat features
- Zoom Sessions features
Resolved issues
- Resolved an issue where all touch points under Zoom Sessions hubs have been updated from "single-session" to "Single Session and Recurring Sessions" to include both Zoom Sessions event types.
- Resolved an issue where the user card was showing the wrong authentication method when pre-registration or API registration was used.
- Minor bug fixes
- Security enhancements
Note: The Domain URL branding feature has been pulled from release due to issues with deployment and will be available in the January 2024 release.
New and enhanced features
- Admin features
- Allow Workspace Reservation permissions at location level by custom scope
Account owners and admins can use the Custom Scope capability from role management to define a custom scope using the Workspaces location hierarchy. This allows admins to create a role and set a custom scope to limit access to particular locations. Account owners and admins can manage a granular custom scope from the Country / Region level to the Floor level.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 4, 2023. - Receive email notifications for workspace reservation questionnaires
Account owners and admins can receive workspace reservation questionnaire information in an email every time a user completes a questionnaire. Account owners and admins can enable or disable multiple types of email alerts related to reservation and pre-check-in questionnaires. This setting is available at the account, location, and workspace levels.
- User features
Resolved issues
- Minor bug fixes
- Security enhancements
Changes to existing features
- Legacy chat channels
Admins can no longer create new in-app chat, web chat, and SMS queues in the Zoom Contact Center web portal. These were replaced with the new Messaging channel type in the September release. This change doesn't impact customers' ability to continue using existing in-app chat, web chat, and SMS queues. - License expiration process
Account owners and admins will receive a notification 7 days before their Zoom Contact Center license expires. They will also receive a notification on the day that the license expires.
New and enhanced features
- Admin features
- Enhancements to voice conference
When an agent starts a voice conference call, they can pass conference call ownership to another agent in the conference. The agent obtaining ownership must be in at least one voice queue. When there are no other Zoom Contact Center users in the voice conference, the agent can leave the conference call without ending the call for the remaining participants.
- Enhancements to transcript
The transcript global variables auto-generates a messaging transcript URL at the end of every messaging engagement. This URL contains the complete transcript of the messaging engagement. Transcript URL’s will require a token to access the URL, and these tokens will expire 1 hour after transcript is generated. - Enhancements to consumer data variable
Website developers that embed the Zoom Contact Center Web SDK into their website can receive events from the Zoom Contact Center Web SDK when the consumer starts and ends chat sessions. This data can be used by the website developer to be informed at the beginning and end of a Zoom Contact Center Web SDK chat session. - Auto update global variables
Engagement global variables are automatically updated in real-time so that agents can see up-to-date information on consumer authentication status and related consumer authentication metadata. - Launch URL for queue callbacks
Account owners and admins can configure the launch URL feature for callback engagements. - Enhancements to Zoom Contact Center surveys
If an admin has configured a survey for a voice or video engagement, surveys will display for outbound engagements. Admins can set the survey to display when the outbound engagement ends, or after a certain duration. - Preview text in flow editor
Account owners and admins can see a preview of text in Send Media and Collect Input widgets for messaging channels. This helps admins visualize and navigate their flow without having to access widget settings. - Identify authenticated consumers
Zoom Contact Center can securely identify an authenticated consumer and receive consumer information, so that a Zoom Virtual Agent bot or Zoom Contact Center agent can take appropriate steps to help resolve their issues. Consumer information of authenticated consumers are set to global variables so that they can be used in the flows or visible to agents in the desktop client. This feature is supported for web chat and video engagements. Authenticated consumer information includes consumer ID and authentication status.
- Agent and consumer features
- Enhancements to call notifications from Zoom Phone users
When a Zoom Phone user (that doesn't have a direct phone number) calls a Zoom Contact Center flow number, the call notification shows the Zoom Phone user's display name and extension, instead of the Zoom Phone main company number. This enhancement ensures that agents and supervisors can easily identify and interact with Zoom Phone users during engagements. This feature requires the Zoom desktop client version 5.16.5 or higher. In addition, the Show Outbound Caller ID for Internal Calls Zoom Phone setting must be off to display the extension. - Transfer voice engagement to flows (Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk integrations)
Agents can transfer voice engagements to flows. This feature will empower agents to guide consumers through an interactive flow experience, improving customer service and ensuring efficient routing. Agents can perform direct or warm transfers, and the transfer process includes essential controls, like the ability to cancel or complete the transfer at any point. - Enhanced Zendesk integration with Zoom Contact Center CTI Connector
The Zoom Contact Center integration with Zendesk has been enhanced to use Zendesk Talk Partner Edition V2. This upgrade enables the storage of call data in a standard call object, offering better organization and structured presentation. This allows agents to easily access vital call information within Zendesk tickets. This enhancement applies to all channels, including voice, video, and web chat.
Resolved issues
Note: The Enhancements to multi-language voicemail prompts feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release.
Resolved issues
- Minor bug fixes
- Security enhancements