Troubleshooting issues with Zoom update and installation

You may encounter issues while updating or installing the Zoom application on your device. In this article, we will discuss some common troubleshooting tips that you can try to resolve the problem.

Note: If you are encountering error code 10008 and are unable to update the Zoom desktop app on your macOS device, try to reinstall Zoom and follow these additional troubleshooting steps.

This article covers:

Prerequisites for troubleshooting issues with Zoom update or installation

How to troubleshoot Zoom installation or update issues

Check your internet connection

Using Zoom requires a stable internet connection. If you can’t install or update Zoom, make sure your internet connection is stable, and there are no connectivity issues. You can try restarting your modem or router to refresh the internet connection.

Uninstall and reinstall the Zoom app

Uninstall the current version from your device and then download the latest version of Zoom from our download center before installing it again.

Download from the official website

Ensure that you are downloading the Zoom application from the official website. Avoid downloading from third-party websites or sources, as they may contain malware or viruses. If having issues downloading the app via the Google Play Store for Android, we recommend using Google's troubleshooting steps for Play Store issues.

Clear cache and cookies

Cached files and cookies can sometimes cause conflicts during the installation process. Clear your browser's cache and cookies and try installing or updating the Zoom application again.

Check system requirements

Ensure that your device meets the minimum system requirements for installing Zoom and that it is running the latest version of its operating system. If your device is below the minimum requirements, the installation process may fail.

Check if your device has enough space to install Zoom

Insufficient storage space can also be a reason why you are unable to install the Zoom app. If your Windows or macOS device is low on storage, the app may not download or install correctly. Free up some storage space on your device by deleting unused apps or files. 

Verify if you have permission to install the Zoom app

Sometimes, your device may require administrative permission to install the Zoom app. When prompted, enter your computer admin credentials to complete the installation. In addition, macOS may require additional permissions as well. For iOS, verify that installing apps is allowed on your iOS device

Close unnecessary applications

Running too many applications simultaneously can slow down your device and affect the installation process. Close any unnecessary applications and try installing or updating the Zoom application again.

Disable antivirus software

Sometimes, antivirus software can interfere with the Zoom installation process. Disable your antivirus software temporarily and try to install or update the Zoom application again. Once the installation is complete, enable the antivirus software again.

For additional troubleshooting, submit a request to Zoom Support if you are still experiencing this issue.