Troubleshooting profile picture issues


During a Zoom meeting, users can display their profile picture instead of turning on their video. If you are experiencing issues where your profile picture is not appearing during Zoom meetings, follow the steps below.

Additionally, confirm that you are running the latest version of the Zoom desktop client.

This article covers:

Prerequisites for troubleshooting profile picture issues

How to troubleshoot profile picture issues

Add a profile picture

Add your profile picture in the Zoom web portal

If your profile picture does not appear, you may need to add a profile picture to your Zoom account. When you add a profile picture for Zoom through the web portal, any changes made will reflect across devices where your Zoom account is signed in. If changes aren't reflected, you may need to sign out and sign back in. 

Add a picture to your Google profile for Zoom

If you sign in with Google/Gmail and have no Zoom profile picture, Zoom will use the picture from your Google/Gmail profile. If you do not have a picture, it will appear as an empty box. If changes aren't reflected, you may need to sign out and sign back in. 

Add your profile picture in the Zoom mobile app

You can upload or add a profile picture in the Zoom mobile app without signing in to the Zoom web portal.

  1. Sign in to the Zoom mobile app.
  2. In the bottom-right corner, tap More more-button__1_.png.
    This will open the Settings menu.
  3. Tap your name.
  4. Tap Profile Photo.
  5. Use your phone's camera to take a new profile photo, or upload a photo from your phone.

Sign in to your Zoom account

Ensure that you are signed in to your Zoom account before joining a Zoom meeting. When you’re signed in, your profile picture will appear because it’s connected with your Zoom account. When you’re not signed in to Zoom when you join a meeting, your profile picture will not appear; you are a guest user, which does not have a profile picture.

Access your Zoom account the following ways:

Note: For the Zoom mobile app, if you are in a meeting and are not signed in to Zoom, you must leave the meeting, then sign in to your Zoom account on the Zoom mobile app.

Remain signed in

To keep your account logged in before Zoom meetings, you can choose to have Zoom remember your account. When you sign in to Zoom, select the Stay signed in checkbox.

Use the Zoom application

Note: First, ensure that you have the Zoom application—mobile or desktop client—installed on your device.

After clicking a Zoom invite link, you can either choose Open Zoom Meetings and Join from Your Browser. When you choose to join a meeting from a browser where you aren’t signed in, you will be identified as a guest user and your profile picture will not appear.

To resolve this issue, sign in to the Zoom client app on your desktop or mobile device. Then, join the meeting from the Zoom desktop client or Zoom mobile app.

Set your profile picture during a meeting on the Zoom desktop client

During a meeting on the Zoom desktop client, you can add or change your profile picture.

Add profile picture during a Zoom meeting

  1. Join a Zoom meeting on the Zoom desktop client.
  2. During the meeting, right-click your video tile, then click Add Profile Picture.
  3. Select a picture you want to upload.
  4. Click Save.
    Note: Ensure that your video is turned off to display your profile picture.

Change profile picture during a Zoom meeting

  1. Join a Zoom meeting on the Zoom desktop client.
  2. During the meeting, right-click your video tile, then click Edit Profile Picture.
    An Edit Profile Picture pop-up box will appear.
  3. In the pop-up box, do one of the following actions:
    1. Crop your profile picture.
    2. Click Change Picture and upload a new profile picture.
  4. Click Save.
    Note: Ensure that your video is turned off to display your profile picture.

Disable Hide participant profile pictures in a meeting

The Hide participant profile pictures in a meeting setting hides all participant profile pictures in a meeting or webinar and only displays the names of the participants, including the host.

If you’re a meeting participant, ensure that the meeting host disables this setting, or that you have disabled this setting for your own account.

Uninstall and reinstall the Zoom application

If the changes you made on your profile picture do not reflect during meetings, you may need to uninstall and then reinstall the Zoom application on your device.