During a Zoom meeting, users can display their profile picture instead of turning on their video. If you are experiencing issues where your profile picture is not appearing during Zoom meetings, follow the steps below.
Additionally, confirm that you are running the latest version of the Zoom desktop client.
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If your profile picture does not appear, you may need to add a profile picture to your Zoom account. When you add a profile picture for Zoom through the web portal, any changes made will reflect across devices where your Zoom account is signed in. If changes aren't reflected, you may need to sign out and sign back in.
If you sign in with Google/Gmail and have no Zoom profile picture, Zoom will use the picture from your Google/Gmail profile. If you do not have a picture, it will appear as an empty box. If changes aren't reflected, you may need to sign out and sign back in.
You can upload or add a profile picture in the Zoom mobile app without signing in to the Zoom web portal.
Ensure that you are signed in to your Zoom account before joining a Zoom meeting. When you’re signed in, your profile picture will appear because it’s connected with your Zoom account. When you’re not signed in to Zoom when you join a meeting, your profile picture will not appear; you are a guest user, which does not have a profile picture.
Access your Zoom account the following ways:
Note: For the Zoom mobile app, if you are in a meeting and are not signed in to Zoom, you must leave the meeting, then sign in to your Zoom account on the Zoom mobile app.
To keep your account logged in before Zoom meetings, you can choose to have Zoom remember your account. When you sign in to Zoom, select the Stay signed in checkbox.
Note: First, ensure that you have the Zoom application—mobile or desktop client—installed on your device.
After clicking a Zoom invite link, you can either choose Open Zoom Meetings and Join from Your Browser. When you choose to join a meeting from a browser where you aren’t signed in, you will be identified as a guest user and your profile picture will not appear.
During a meeting on the Zoom desktop client, you can add or change your profile picture.
The Hide participant profile pictures in a meeting setting hides all participant profile pictures in a meeting or webinar and only displays the names of the participants, including the host.
If you’re a meeting participant, ensure that the meeting host disables this setting, or that you have disabled this setting for your own account.
If the changes you made on your profile picture do not reflect during meetings, you may need to uninstall and then reinstall the Zoom application on your device.