Issue

A user no longer has access to their original email account associated with their Zoom account.

There are a number of reasons why you may receive emails from Zoom, such as an email asking to confirm an email change, or an email with a time-sensitive verification code to input in the following situations:

• Resetting your password (forgot password)
• Having a suspicious log in (for example, logging in from an unknown or not often used location, browser, or device)
• Reporting an issue to Zoom Trust & Safety, such as a compromised Zoom account

When you don't have access to the email account in these situations, you may not be able to perform actions on your account.

Resolution

• If you no longer have access to the email address attached to your Zoom account, learn how to submit  a request to Zoom Support to change the sign-in email.
• If you have access to the email account, but you’re not receiving the email, learn more about troubleshooting issues related to not receiving emails from Zoom.
• If you are having other issues with signing in or locating your Zoom account, learn more about troubleshooting related to sign-in issues or submit a request to Zoom Support.