Enabling or disabling audio transcription for cloud recordings

Audio transcription automatically transcribes the audio of a meeting or webinar that you record to the cloud. After this transcript is processed, it appears as a separate VTT file in the list of recorded meetings. In addition, you have the option to display the transcript text within the video itself, similar to a closed caption display.

The transcript is divided into sections, each with a timestamp that shows how far into the recording that portion of the text was recorded. You can edit the text to more accurately capture the words, or to add capitalization and punctuation, which are not captured by the transcript. Learn more about using audio transcription.

Notes:

• Audio transcription only supports English.
• Audio transcription only applies to cloud recordings, not computer recordings that are saved to your device. You can also enable closed captioning or live transcription.

This article includes:

• How to enable audio transcripts for cloud recordings
  • Account
  • Group
  • User

Prerequisites for enabling and creating audio transcripts for Zoom cloud recordings

• A Pro, Business, Education, or Enterprise account with cloud recording enabled
• Account owner or admin privileges for enabling or disabling at the account or group level

Note: If you meet the prerequisites above, but do not see the option, submit a request to Zoom Support to have this feature enabled.

How to enable audio transcripts for cloud recordings

Account

To enable the audio transcript feature for all users in the account:

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Recording & Transcript tab.
4. Locate the Cloud recording setting and verify that it's enabled.
   Note: If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
5. In the Advanced cloud recording settings section, select the check box next to Create audio transcript to enable it, then click Save to confirm the change.
   Note: If you don't see this setting, verify that you meet the prerequisites for this feature.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable the audio transcript feature for a group of users:

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Recording & Transcript tab.
5. Locate the Cloud recording setting and verify that it's enabled.
   Notes:
   • If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
   • If the option is grayed out,  it has been locked at the account level, and needs to be changed at that level.
6. In the Advanced cloud recording settings section, select the check box next to Create audio transcript to enable it, then click Save to confirm the change.
   Note: If you don't see this setting, verify that you meet the prerequisites for this feature.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable the audio transcript feature for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Recording tab.
4. Locate the Cloud recording setting and verify that it's enabled.
   Notes:
   • If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
   • If the option is grayed out, it has been locked at either the account or group level, and you will need to contact your Zoom administrator.
5. In the Advanced cloud recording settings section, select the check box next to Create audio transcript to enable it, then click Save to confirm the change.
   Note: If you don't see this setting, verify that you meet the prerequisites for this feature.