Downgrading your account and add-ons

Through the Zoom web portal, you can downgrade from a Business plan to a Pro plan or downgrade an add-on, such as Webinars. If you want to downgrade from a different plan, such as Enterprise, contact Zoom Sales. If you downgrade during a billing period, the account changes will take effect at the end of the period if eligible. Once you downgrade, you will lose all associated plan features at the end of the current billing period.

Note: If your account is in a contract, you will be contacted by the retention and renewals team. You may not be eligible to downgrade if the contract in place prevents you from doing so.

For a full list of plans and add-ons available, view our Plans and Pricing options.

Table of Contents

How to downgrade a Zoom plan

To downgrade your Zoom plan, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.

Billing portal under Plans and Billing
  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Plans and Billing then Plan Management.
  3. To the right of the plan you want to change, click Manage.
    A window will appear.
  4. In the window, click Edit Plan.
  5. Click Switch plan.
  6. Select the plan you want to downgrade to.
  7. Select or enter the number of licensed users you want for this account.
  8. Select your preferred subscription cycle.
    Note: If you can’t make a selection on your preferred subscription cycle, you may have pending plans that impact your ability to change it. Contact Sales to make changes.
  9. In the Payment Method section, verify your payment details or click Edit to update your payment method.
  10. In the Updated Order Summary section on the right, review your order details, then click Place Order to complete your purchase.
  11. In the confirmation dialog, confirm you want to downgrade your plan.
    You will receive confirmation that your plan was successfully updated. Your changes will not go into effect until the next billing date, which is reflected on your invoice. 
Billing portal under Account Management
  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Current Plans tab.
  4. Next to the plan you want to downgrade, click Edit Current Plan.
  5. Click Switch plan.
  6. Select the plan you want to downgrade to.
  7. Select or enter the number of licensed users you want for this account.
  8. Select your preferred subscription cycle.
    Note: If you can’t make a selection on your preferred subscription cycle, you may have pending plans that impact your ability to change it. Contact Sales to make changes.
  9. In the Payment Method section, verify your payment details or click Edit to update your payment method.
  10. In the Updated Order Summary section on the right, review your order details, then click Place Order to complete your purchase.
  11. In the confirmation dialog, confirm you want to downgrade your plan.
    You will receive confirmation that your plan was successfully updated. Your changes will not go into effect until the next billing date, which is reflected on your invoice.

How to downgrade an add-on

You can downgrade add-ons in the Zoom web portal. For example, if you previously had a Webinars add-on with up to 5000 attendees, you can downgrade to 500 attendees if you no longer need a higher capacity. To downgrade an add-on, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.

Billing portal under Plans and Billing
  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Plans and Billing then Plan Management.
  3. To the right of the add-on you want to change, click Manage.
    A window will appear.
  4. In the window, click Edit Plan.
  5. Select the options to downgrade your account, such as fewer attendees or fewer licenses.
    Note: The available options here depend on the add-on you are downgrading.
  6. In the Payment Method section, verify your payment details or click Edit to update your payment method.
  7. In the Updated Order Summary section on the right, review your order details, then click Place Order to complete your purchase.
  8. In the confirmation dialog, confirm you want to downgrade your plan.
    You will receive confirmation that your plan was successfully updated. Your changes will not go into effect until the next billing date, which is reflected on your invoice. 
Billing portal under Account Management
  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Current Plans tab.
  4. Next to the plan you want to downgrade, click Edit Current Plan.
  5. Select the options to downgrade your account, such as fewer attendees or fewer licenses.
    Note: The available options here depend on the add-on you are downgrading.
  6. In the Payment Method section, verify your payment details or click Edit to update your payment method.
  7. In the Updated Order Summary section on the right, review your order details, then click Place Order to complete your purchase.
  8. In the confirmation dialog, confirm you want to downgrade your plan.
    You will receive confirmation that your plan was successfully updated. Your changes will not go into effect until the next billing date, which is reflected on your invoice.