Configuring and linking PayPal with Zoom Webinars
The Zoom with PayPal integration lets you charge a registration fee for your webinar through PayPal. When attendees register for your webinar, they are taken to PayPal to complete the payment. After completing the payment, they receive the webinar's join information.
On-demand webinars can also require a registration fee. If someone registers before the webinar starts, they gain access to both the live webinar and the recording. If someone registers after the webinar starts, they can only view the recording and will not be charged a registration fee.
Enabling this feature automatically activates the Restrict number of registrants option. The number of registrants can't exceed the capacity allowed by the host's webinar license (for example, if the host has a Webinar 500 license, and the PayPal integration is enabled, the maximum number of registrants allowed will be 500). However, you can restrict the number of registrants to a number lower than the maximum capacity.
Note: If registrants are using PayPal for the first time or paid with a new payment method, they may see a temporary $1 charge from PayPal.
Requirements for Webinars with PayPal fees
- PayPal business or personal account
- Zoom Webinars add-on
- Webinar scheduled with registration
How to enable PayPal for Zoom Webinars
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Account Management then Account Settings.
- Click Webinar tab.
- Under Registration Settings, select the Allow option to charge registration fee check box.
- Click Connect to PayPal.
A new window will open to login to your PayPal account. - Enter your email address and select your country from the drop-down menu.
- Click Next.
- Sign in to your PayPal account.
- Select whether this is a personal or business account.
- Review the terms of the PayPal and Zoom connection and click Agree and Connect.
- Click Return to Zoom Communications.
- In the Zoom web portal, click Save.
How to set up a webinar with registration fees
- Sign in to the Zoom web portal.
- In the navigation menu, click Webinars.
- Click on the topic of the webinar where you would like to charge registration fees.
- In the Invitations tab, click Edit in the Registration Settings section.
- In the Registration tab, select the Charge registration fee through PayPal check box.
- Enter the amount that you would like to charge per registration, as well as the currency in which you wish to charge the fee.
- Click Save All.
How to view registration details in PayPal
You can view details about registration in PayPal.
- Sign in to your PayPal account.
- Under Completed, locate the name of the registrant that you would like to view full details for. Click on their transaction.
Full details about the transaction will now be displayed.
How to refund registration fees as the host
If an attendee cancels their registration before the start time of the webinar, Zoom and PayPal will automatically issue a refund for the attendee’s registration fee. However, if the host cancels the webinar, they will need to manually issue refunds for all registrants. The host must also manually issue refunds for registrants that cancel after the first session in a series, as automatic refunds are only available for registrant cancelations before the first scheduled session in the series. Learn how to issue a refund in PayPal.
How to manage the PayPal business account dashboard
The PayPal business account dashboard is where you go to operate and configure your PayPal business account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.
Fund capture
After a ticket is purchased with a credit or debit card, the transaction will stay pending for two days before funds are captured. This feature is to safeguard you from having to pay PayPal processing fees if there is a refund/cancellation during this time period.
Note: Once a transaction is captured, you are responsible for paying PayPal the processing fees for the purchase, even if there is a refund. During this two-day period, the transaction is authorized, meaning that the transaction (funds that have been held for the purchase) has been approved by the issuing credit card/bank. The attendee will see the purchase on their credit or debit card account during this two-day processing period.
Approve or reject refunds
Refund requests made within 14 days after a webinar's end date can be approved or rejected from within Zoom Webinar.
For refund requests that are made 15 days or after a webinar’s end date, you will need to sign in to your PayPal business account to approve or reject the refund request.
International payments/currencies
Note: PayPal business accounts must be enabled to accept additional currencies. If funds are received in currencies that are not enabled on the account, those funds will immediately go to an unclaimed status.
To accept international payments/currencies, adjustments will need to be made in your PayPal account dashboard. To learn how to make these adjustments, please visit this PayPal support page. You can choose from the following three options:
- Accept all international payments/currencies and convert them to the primary currency of your PayPal account.
- Deny the payments, and the customer won’t be able to complete the purchase.
- Accept all international payments/currencies and create a new holding balance in that currency.
For more information and detailed instructions, please visit this PayPal support page.
View chargebacks
A chargeback is when a credit card holder files a dispute with the issuer of their credit card, asking the card issuer for a refund for a specific charge.
There are many reasons you can receive a chargeback, and you can respond to a chargeback to help resolve the case; following some simple tips can help to reduce your chargebacks.
Note: You must respond to a chargeback for the right to reclaim your funds. If you do not respond to a chargeback, you will forfeit your right to reclaim chargeback funds but the customer will receive a refund.
PayPal deducts a $15.00 dispute fee per transaction for users in the United States. The High Volume Dispute Fee will be charged when certain criteria are met.
More information on chargebacks can be found at PayPal.
View reports
Reports can be viewed as a summary report from the dashboard or downloaded as a CSV file to see itemized transaction data.
View sales taxes, GST, VAT
Taxes vary by region. For specific details on indirect taxes, refer to the support article on Zoom Webinars GST and VAT, and jurisdiction-specific taxes.
Notes:
- Zoom will collect tax from a transaction using the Partner commission field in PayPal. You can view transaction details applicable to sales tax, GST, and VAT by going to your PayPal dashboard.
- Where Zoom is not required to collect and remit indirect taxes on the price charged to attendees, hosts are responsible for determining and remitting applicable indirect taxes.
PayPal payout schedule
Funds for all ticket registration will be available immediately in your PayPal account after settlement. PayPal can place holds on an account for any reason. Learn more about account limitations and payment holds.
Note: Holds with new merchant accounts can take place for multiple reasons, and PayPal may hold the money in the host's pending balance for up to 21 days.
Zoom cares for our customers and wants to provide as much support as possible. However, there are limitations and certain issues, such as delayed funds, that may need to be handled by PayPal. Please contact PayPal to resolve your payment issue.
PayPal fees
PayPal charges a processing fee for each successful charge; the charge can differ between countries.
| Accepted payment methods | Customers pay with their PayPal account (Express Checkout) or with credit/debit card through PayPal (Guest Checkout) |
| Fees for US business accounts |
3.49% + $0.49 per transaction*
*Fees are subject to change if the host reaches volume to directly negotiate fees. See complete pricing and fees. |
| Dynamic Micropayments | PayPal can automatically route your payment for a power total transaction cost if you qualify for Dynamic Micropayments.
See the complete description of the service.
If you have any questions, get in touch with a Business Support Agent at 888-221-1161, or log into your PayPal account and click Contact Us, then choose chat. |
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Processing time
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Payout Schedule Documentation
Holds with new merchant accounts can take place for multiple reasons. When some sellers receive payments, PayPal may hold the money in their pending balance for up to 21 days.
PayPal's risk engine can place holds (especially on new accounts that have zero processing history) if PayPal does not have everything with the business account confirmed or is asking the business to provide more info regarding what they are selling.
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Number of days in advance paid webinar registration can be scheduled to start
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A paid webinar can be published on any date. The webinar’s paid ticket registration will open to attendees 365 days before the webinar’s scheduled start date.
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Customer support FAQ
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New PayPal Customer Host Onboarding Support: velocitypartners@paypal.com or via phone at 855-456-1330.
Any merchant that has already processed a payment will need to contact PayPal’s general support.
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