Configuring Zoom Webinars with PayPal

The Zoom with PayPal integration lets you charge a registration fee for your webinar through PayPal. When attendees register for your webinar, they are taken to PayPal to complete the payment. After completing the payment, they receive the webinar's join information.

On-demand webinars can also require a registration fee. If someone registers before the webinar starts, they gain access to both the live webinar and the recording. If someone registers after the webinar starts, they can only view the recording and will not be charged a registration fee.

Enabling this feature automatically activates the Restrict number of registrants option. The number of registrants can't exceed the capacity allowed by the host's webinar license (for example, if the host has a Webinar 500 license, and the PayPal integration is enabled, the maximum number of registrants allowed will be 500). However, you can restrict the number of registrants to a number lower than the maximum capacity.

Note: If registrants are using Paypal for the first time or paid with a new payment method, they may see a temporary $1 charge from Paypal. 

This article covers:

Prerequisites for Webinars with PayPal fees

How to enable the feature for your account

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management and then Webinar Settings.
  3. In the Registration Settings section, click Edit next to Allow option to charge registration fee.
  4. Check Allow option to charge registration fee.
  5. Click Connect to PayPal.
    A new window will open to login to your PayPal account.
  6. Enter your email address and select your country from the drop down menu.
  7. Click Next.
  8. Sign in to your PayPal account.
  9. Select whether this is a personal or business account.
  10. Review the terms of the PayPal and Zoom connection and click Agree and Connect.
  11. Click Return to Zoom Video Communications.
  12. In the Zoom web portal, click Save.

How to set up a webinar with registration fees

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Webinars.
  3. Click on the topic of the webinar where you would like to charge registration fees.
  4. On the Invitations tab, click Edit in the Registration Settings section.
  5. On the Registration tab, select the checkbos to Charge registration fee through PayPal.
  6. Enter the amount that you would like to charge per registration, as well as the currency in which you wish to charge the fee. 
  7. Click Save All.

How to view registration details in PayPal

You can view details about registration in PayPal.

  1. Sign in to your PayPal account.
  2. Under Completed, locate the name of the registrant that you would like to view full details for. Click on their transaction.
    Full details about the transaction will now be displayed.

How to refund registration fees as the host

If an attendee cancels their registration before the start time of the webinar, Zoom and PayPal will automatically issue a refund for the attendee’s registration fee. However, if the host cancels the webinar, they will need to manually issue refunds for all registrants. The host must also manually issue refunds for registrants that cancel after the first session in a series, as automatic refunds are only available for registrant cancelations before first scheduled session in the series. Learn how to issue a refund in PayPal.