Enabling HD video for Zoom Meetings

HD video will activate 720p video quality for the active speaker video layout in a group meeting. Full high-definition 1080p video is limited to Business and Enterprise plans.

Accounts that meet all other HD video prerequisites can also request 720p or 1080p feeds for webinar attendees. This feature must be enabled by Zoom.

H.323/SIP devices can send and receive video up to 1080p. However, for 1080p or higher, it must be enabled by Zoom Support, as well enabled on the provisioned device, or have the device join using a specific dialing string.

Zoom Webinars can also use HD video for the active speaker video in a webinar, with 1080p video being available to Zoom Events or Zoom Sessions accounts. 

Notes:

Requirements for HD video for meetings

Standard HD (720p)

Full HD (1080p)

Table of Contents

How to enable or disable the Meeting HD video setting

Note: HD video uses a higher amount of CPU and bandwidth (~2Mbps up/down). If you are experiencing network or CPU performance issues, you may want to disable use of HD video.

Account

To enable or disable HD video for meetings for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Meeting-HD Video Quality toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. If applicable for your account, select Standard HD (720p) or Full HD (1080p), then click Save.
  7. (Optional) To prevent all users in the account from changing this setting, click the lock icon, and then click Lock to confirm the setting.

Group

To enable or disable HD video for meetings for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Meeting tab.
  5. Under In Meeting (Advanced), click the Meeting-HD Video Quality toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. If applicable for your account, select Standard HD (720p) or Full HD (1080p), then click Save.
  8. (Optional) To prevent all users in the group from changing this setting, click the lock icon, and then click Lock to confirm the setting.

User

To enable or disable HD video for meetings for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Meeting-HD Video Quality toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. If applicable for your account, select Standard HD (720p) or Full HD (1080p), then click Save.

Once enabled in the Zoom web portal, users must enable HD from their Video settings in the Zoom desktop app or mobile app to apply it during a meeting.

Bandwidth requirements for HD video in meetings

Standard HD (720p)

Full HD (1080p)

How to send and receive HD video with the Zoom client

The following guidelines can help you achieve HD when in a meeting. This is not an exhaustive list, as there are other potential limitations, such as hardware limitations. 

Send HD

Receive HD