Managing Zoom Room alerts

The Alert tab lets you specify the alerts that you want to see on your Zoom Room screen, as well as the settings that generate an email that is sent to a specified email address of a person or group who can respond to the alert.

Disable the options on the Client Alert Settings section if you are using the Zoom Room to view content rather than present content. This prevents the alerts for microphone, speakers, and camera from displaying on the screen. If you leave these options enabled, the room can become disabled if those peripheral devices are disconnected.

This article covers:

Prerequisites for using Zoom Room alerts

How to enable Zoom Room Alerts

  1. Sign in to the Zoom web portal.
  2. Click Room Management then click Zoom Rooms.
  3. You can use location hierarchy to enable this setting for a specific room or location. Click Account Settings to enable it for the entire account.
  4. Click the Alert tab.
  5. Update any settings by clicking the toggle  to enable or disable an alert.

How to configure the alert settings

Configure the client alert settings  

The Client Alert Settings section includes alerts that display on the TV screen of the Zoom Room. Disable these settings if you have deliberately disconnected one or more peripheral devices or have never enabled them. 

For example, if you are using the room only to attend meetings or webinars in which no one in the room will need to speak or be seen, you can disable the alerts for microphone errors or camera errors. If these alerts are enabled, the room cannot be used until the peripheral devices are connected.

Configure the notification settings

The Notifications Settings section includes the circumstances in which the room sends an email to the support team to notify them of a potentially urgent issue. These issues can affect the operation of the room, but do not display on the TV screen. The email alert is sent to the email address specified in the Notification Email Recipients section. Emails are sent from

Configure alert notifications via Zoom Meetings API Events (web hook)

You may also receive notifications of Zoom Room Alerts by setting up a Zoom Marketplace application for webhooks and enabling Zoom Meeting API Events (webhooks) for Zoom Rooms including zoomroom.alert and/or zoomroom.delayed_alert.

Configure notifications for email recipients

Find the Notification Email Recipients section and click Add New to enter the email address of someone you would like to receive the notifications.