Troubleshooting speaker or microphone issues on your mobile device


Try these troubleshooting steps if your audio is not working after joining a meeting on the Zoom mobile app for iOS or Android.

Note: If you encounter audio problems while using the desktop app, learn how to troubleshoot audio issues in Windows and macOS.

This article covers:

Prerequisites for troubleshooting audio on iOS or Android

Troubleshooting speaker issues

If you cannot hear other participants in a Zoom meeting, follow these steps to troubleshoot the issue.

Troubleshooting microphone issues

If you are experiencing issues using your microphone with the Zoom mobile app, follow these steps to troubleshoot the issue: