For accounts paying with a credit card, PayPal, Google Pay, and Apple Pay, admins can also use any of these services as a backup payment method to be used in situations where charges to their primary payment method fails. Having a backup payment method helps to make sure that invoices get paid on time, even when the charge on the primary payment method fails, ensuring continued service. This article provides information on how to set up that backup payment method, as well as swap primary and backup payment methods.

Note: Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu.

This article covers:

• How to set a backup payment method
  • Credit card
  • PayPal
  • Google Pay
  • Apple Pay
• How to swap primary and backup payment methods

Prerequisites for setting a backup payment method

• A paid Zoom account with a credit card, PayPal, Google Pay, and Apple Pay as the primary payment method
• A recurring account subscription
• Account owner, admin, or a custom role with billing privileges

How to set a backup payment method

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click Account Management then Billing.
3. Click the Billing Information tab.
4. To the right of the Backup Payment Method option, click Add.
   Note: If you do not see this option, you must configure your primary payment method with a credit card, PayPal, Google Pay, or Apple Pay.
5. Choose the backup payment method you wish to use:

Credit card

Set up another credit card as the backup payment method.

1. Enter in the credit card information for the backup payment method you want to use.
2. (Optional) If this credit card’s billing address is different from the billing address listed under the Billing Contact info, uncheck the Same as Bill To Contact option, and enter this credit card’s billing address.
3. Click Save Changes.
   This credit card information will be saved to your account as a potential backup payment method.
   This payment method will only be used when the recurring charge on the primary payment method fails.

PayPal

Set your PayPal account as the backup payment method.

1. Check the box authorizing Zoom to automatically charge your backup payment method for any recurring charges that were declined on the primary payment method.
2. Click Save Changes with PayPal.
3. You will be prompted to sign-in and connect your PayPal account.
   This PayPal information will be saved to your account as a potential backup payment method.
   This payment method will only be used when the recurring charge on the primary payment method fails.

Google Pay

Set your Google Pay account as the backup payment method.

1. Check the box authorizing Zoom to automatically charge your backup payment method for any recurring charges that were declined on the primary payment method.
2. Click the Google Pay icon
   You will be prompted to sign-in and connect your Google Pay account.
3. Click Save Changes with Google Pay.
   This Google Pay information will be saved to your account as a potential backup payment method.
   This payment method will only be used when the recurring charge on the primary payment method fails.

Apple Pay

Set your Apple Pay account as the backup payment method.
Note: Configuring Apple Pay as your backup payment method is only supported on eligible Apple devices running Safari browser. Other browsers, such as Chrome and Firefox, cannot be used to complete this configuration.

1. Check the box authorizing Zoom to automatically charge your backup payment method for any recurring charges that were declined on the primary payment method.
2. Click the Apple Pay icon
   You will be prompted to sign-in and connect your Apple Pay account.
3. Click Save Changes with Apple Pay.
   This Apple Pay information will be saved to your account as a potential backup payment method.
   This payment method will only be used when the recurring charge on the primary payment method fails.

How to swap primary and backup payment methods

If you want to swap between your primary and secondary payment methods, you can quickly do so with the steps below.

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click Account Management then Billing.
3. Click the Billing Information tab.
4. Next to the Backup Payment Method option, click Manage.
5. Click Set as primary.
   The request will be processed and when complete, your primary and backup payment methods will be swapped.
   No other billing information is changed.

Note: Deleting your primary payment method will automatically change your backup payment to your primary payment method.