Customizing the Http Call widget

Contact center admins can add and edit the Http Call widget. The Http Call widget allows you to request information from an external data source using HTTP. You can use standard HTTP request types (GET, POST, PUT, DELETE) and pass query parameters as part of HTTP request. Keys, secrets, and other credentials are hidden by default in Http Call widgets.

Requirements for customizing the Http Call widget

Note: This feature requires knowledge of web development including HTTP requests. You also need access to a database that can accept HTTP requests.

Table of Contents

How to add and edit the Http Call widget

  1. Sign in to the Zoom web portal as an admin with the privilege to edit flow settings.
  2. In the navigation menu, click Contact Center Management then Flows.
  3. Click a flow's display name to edit it.
  4. In the left-side widgets panel, click and drag Http Call onto the preferred location in the flow.
  5. Select the Http Call widget.
  6. (Optional) Click Rename to change the display name of the widget.
  7. In the Settings tab, customize these settings.
  8. Click the Exits tab to customize exit settings.