Stripe is a simple and powerful way to accept online payments for Zoom Events. You can also link a PayPal business account as an alternative online payment platform.
This article covers:
Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.
Note: Multiple Zoom Events hubs can be linked to a single Stripe account.
A new Stripe account must be created when you link one to your Zoom Events hub for the first time—even if you have an existing Stripe account. If you have an existing Stripe account, you can pull and use information from an existing account, and not have to go through the entire account creation process.
Note: The Stripe account that is linked to your Zoom Events hub should only be used for sales from events that are directly listed on Zoom Events because payouts from this account only take place after the event. Do not use any other Stripe products—such as Stripe Billing, Stripe Invoicing, and Stripe Payment Links—with this account. Any use of these products will incur significant payout delays because automatic payouts aren't triggered by Zoom Events for these products, and you will need to contact Zoom Support to request these be manually paid out.
When you are redirected to the Stripe onboarding process, you can create a new account from scratch, or you can create an account that is pre-populated with information from an existing account. The new account that is created—regardless if it was created from scratch or the information was pre-populated from an existing account—will have different properties compared to a standard-connect Stripe account so that the account can only be linked to the Zoom Events platform, which also allows Zoom to provide you a customized experience.
Note: If you previously created and linked a Stripe account to your Zoom Events hub, you will have the option to select an account that you previously created and link it to your Zoom Events hub, or to create a new account from scratch.
You will receive an email once your Stripe account is successfully linked to your Zoom Events hub.
After attempting to link your Stripe account to your Zoom Events hub, you will receive one of the following status results:
Zoom Event hosts can create and schedule paid events on any date.
Payments and billing for hybrid events is available for hosts. Hosts can create paid hybrid events. Tax calculation of hybrid events will be different from virtual events.
Note: Recurring sessions events can only be free events at this time.
Hybrid events payments and billing functions the same as virtual events' payments and billing processes:
The Stripe Dashboard is where you operate and configure your Stripe account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.
After a ticket is purchased with a credit or debit card, the transaction will stay pending for two days before funds are captured. This feature is to safeguard you from having to pay Stripe processing fees if there is a refund/cancellation during this time period.
Note: Once a transaction is captured, you are responsible for paying Stripe the processing fees for the purchase, even if there is a refund. During this two-day period, the transaction is authorized, meaning that the transaction (funds that have been held for the purchase) has been approved by the issuing credit card/bank. The attendee will see the purchase on their credit or debit card account during this two-day processing period.
Refund requests made within 14 days after an event's end date can be approved or rejected from within Zoom Events.
For refund requests that are made 15 days or after an event's end date, you will need to sign in to your Stripe account to approve or reject the refund request.
A chargeback occurs when a credit cardholder files a dispute with the issuer of their credit card, asking the card issuer for a refund for a specific charge.
There are many reasons a cardholder can question your payment with their card issuer, but you can respond to a chargeback to help resolve the case. Following some simple tips can help protect yourself against disputes and fraudulent payments. Any chargebacks that you receive can be found in your Stripe Dashboard.
Note: You must respond to a chargeback for the right to reclaim your funds. If you do not respond to a chargeback, you will forfeit your right to reclaim chargeback funds but the customer will receive a refund.
Stripe deducts a $15.00 dispute fee per chargeback from your account balance.
More information on chargebacks can be found at Stripe.
Reports can be viewed as a summary report from the dashboard or downloaded as a CSV file to see itemized transaction data.
Tax will be added on top of ticket prices.
Tickets to tax are taken from the ticket price - outside of the US and Canada.
For tickets sold to attendees located in the US and Canada, the ticket price charged to attendees will be treated as exclusive of indirect taxes. This means that if tax needs to be collected, the amount will be added to the ticket price and displayed to the purchaser at checkout. Zoom will collect the added tax from the transaction and remit it on your behalf.
For tickets sold to attendees located outside of the US and Canada, the ticket price charged to attendees will be treated as inclusive of indirect taxes. This means that the amounts remitted to you will be reduced, from the ticket price, by any taxes that Zoom is required to collect on the amounts charged to the attendees.
Payout arrives after ticket registration closes, which must close on a date no later than the event’s end date. For example, if an event ends on January 1, then registration must end on January 1, and the payout funds will be released 7 or 8 days after the event or series ends.
Stripe charges a processing fee for each successful charge. The charge can differ between countries.
|Accepted payment methods||Customers pay with a credit/debit card|
|Fees for Host||
2.9% + $0.30 per transaction*
Transaction fees are a combination of Stripe processing fees and the Zoom application fee (tax collected during the transaction that Zoom will remit on your behalf).
*Fees subject to change if the Host reaches a volume to negotiate fees, and other cases. See complete pricing+fees.
Zoom releases the funds for:
Note: Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account; you can do a test charge of $1.00 to help with establishing your account earlier.
|Number of days in advance paid event registration can be scheduled to start||
A paid event can be published on any date.
Note: For US and Australia Stripe accounts, only the attendee paid ticket registration is limited and will be available for up to 12 months from the paid event publication date. For accounts outside the US, the attendee paid ticket registration will start within the next 89 days from the event publication date.
|Customer support FAQ|
If your Zoom Events hub has not closed out all of the following activities, you will not be able to unlink your Stripe account:
Note: If you unlink your Stripe account that was created and linked to during the onboarding process from your Zoom Events hub, you will be able to relink to it. After relinking, all existing Stripe transactions (charges, payouts, refunds, transaction details) are resumed. Alternatively, you will be able to create and link to a new Stripe account.
Note: If a host closes their Stripe account from the Stripe Dashboard and has an available balance or a pending payout for an event, the host will not be able to access those funds and will need to contact Stripe to receive those funds.