Your emergency address is shared with your admin. In the event of an emergency call, it may be shared with the public safety answering point (for example, 9-1-1) and members of the account’s Internal Safety Response Team (if set up by your admin).
Nomadic emergency services enables Zoom to assist in determining your location, and is used only for purposes of responding to your emergency calls. If this feature is enabled by your admin, you may see an email or desktop client notification asking you to enable location sharing so that first responders can better respond to your emergency calls. After you enable location permission, you may also need to add or update your emergency address that is passed to first responders.
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You may see the following icons in the Phone tab of the desktop client. Follow the relevant actions to ensure emergency services can respond to your emergency calls.
|Icon (top-right corner)||Action required|
|You can't make emergency calls. Contact your admin to enable emergency calling.|
|Enable location permission so that first responders can better respond to your emergency calls.|
Your admin enabled a feature to auto-detect your location but Zoom Phone isn't able to detect your location. Add an emergency address so that first responders can better respond to your emergency calls.
If Zoom Phone is able to auto-detect your location, confirm or update it.
If you have a desk phone, you will receive an email notification asking to confirm, add, or update the emergency address for your desk phone.
Enabling location permission allows first responders can better respond to your emergency calls. Ensure that the Automatic Location Sharing option within nomadic emergency services is enabled for your account.
After adding or updating an emergency address for you location, Zoom Phone will automatically save the IP address or wireless access point identifiers for the location. When you places an emergency call from a defined location, the associated emergency address will be sent to emergency responders.
If you added a personal emergency address, manage your personal emergency addresses to view the associated network data.
If you're using the Zoom desktop client, you can add or update your emergency address directly in the client.
If you're using a desk phone, you will receive an email notification to add or update your emergency address.
Personal emergency addresses are ones that belong to you; for example, your home. You can add several personal emergency addresses if you frequently move or work in several locations.
Note: Your admin may limit your ability to change your emergency address. Contact your Zoom Phone admin for help if you can't change your emergency address to a desired address. If your Zoom Phone admin does not allow you to mange your emergency address, it displays the default emergency address specified by your admin.
If your admin didn't enabled Zoom Phone to auto-detect your location, you can manually add or update your emergency address in the web portal.
If configured by your admin, you may be prompted in the Zoom web portal to set an ELIN (Emergency Location Identification Number) for any addresses located outside of the US or Canada. The ELIN is used as the outgoing caller ID for the emergency call. When you initiate an emergency call from a personal location, emergency responders rely on the ELIN to determine your address dynamically. Your ELIN will be one of your personal phone number(s) and each personal location requires a separate ELIN.