Managing Communications Content storage location

All paid customers (including Pro) will be able to choose the storage location for some of the Communications Content for their account. These customers can select one of the following regions for storage:

• Australia
• Brazil
• Canada
• Germany
• Japan
• Singapore
• Mexico*
• Switzerland*
• United States

Account data and Operation data will continue to be stored in the US.

Admins can determine where the following Communications Content is stored:

• Meetings and webinar
  • Cloud recordings
  • Cloud recording transcripts
  • in-meeting chat messages and files transferred if meeting recorded
  • Smart name tags
• Zoom Whiteboard
  *Note: Switzerland and Mexico are currently unavailable as a content storage location for whiteboards. If you require data storage in Switzerland or Mexico, do not enable Zoom Whiteboards.
• Zoom Phone
  • Call recordings and transcriptions
  • Voicemails and voicemail transcripts
  • Custom greeting prompts
• Zoom Contact Center
  • Voice and video call recordings and transcriptions
  • Inbox messages and transcriptions
  • Messaging transcripts

The storage location for the following Communications Content will not change. It will continue to be stored in the region where the account is provisioned:

• Chat messages (Outside of a meeting)
• Meeting/webinar polls
• Meeting Q&A
• Webinar Q&A
• SMS messages
• SMS logs
• Call logs
• Workspace reservations

You can also assign a storage location as an attribute using advanced SAML mapping.

This article covers:

• Changing the Communications Content storage location
  • Account
  • Group
  • User
  • Zoom Room
  • Zoom Phone auto receptionist
  • Zoom Phone call queue
  • Zoom Phone shared line group
  • Zoom Contact Center queue
  • Zoom Contact Center inbox
  • Zoom Contact Center account
• Changing the Communications Content storage location for individual recordings

Prerequisites for managing the communications Content storage location

• Account owners, admins, or custom role with the relevant privileges
• Pro account or higher
• Country/region must be selected in the data center setting
• To customize Zoom Phone regions, submit a request to Zoom Support to enable Zoom Support to enable Display Custom SIP Zone Options on Web Portal for your account

Notes:

• This article only applies to admins. Individual users within Business or Enterprise accounts cannot view or change their Communications Content storage location.
• Internationally provisioned accounts cannot manage their storage location, as requesting your account to be provisioned in a specific region is an account wide storage location change.  

Changing the Communications Content storage location

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit the account profile.
2. In the navigation panel, click Account Management then Account Settings.
3. Click the General tab.
4. In the Communications Content Storage Location section, select a location in the drop-down menu for Recordings & Whiteboard and Live transcript.
5. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting. 
6. (Optional) Under Customize Zoom Phone Regions, select the country/region for your Zoom desktop client registration and Zoom Phone calls.
   Notes:
   • See prerequisites for this feature.
   • Unselecting a country/region doesn't mean calls will not go through these countries/regions. It depends on the calling number or if the user's direct number is supported inside the country/region.
   • The system will automatically choose the optimal SIP zone based on the user's location.

Group

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Groups.
3. Click on the name of the desired group, then click the General tab.
4. In the Communications Content Storage Location section, select a location in the drop-down menu for Recordings & Whiteboard.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

User

1. Sign in to the Zoom web portal as an admin with the privilege to edit users.
2. In the navigation panel, click User Management then Users.
3. Click the email or name ID of the user you want to edit.
4. Click the Settings tab then select General from the drop-down
5. In the Communications Content Storage Location section, select a location in the drop-down menu for Recordings & Whiteboard.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

Zoom Room

1. Sign in to the Zoom web portal as an admin with the privilege to edit rooms.
2. In the navigation menu, click Room Management then Zoom Rooms.
3. Click a location in the room hierarchy that you want to edit. For example, if you want the same content for all rooms on a particular floor, click the floor name in the hierarchy.
4. Click the Edit button next to the location you chose. You can do this on an account level, a location level, a floor level, or a room level.
   • For the entire account: Go to Zoom Rooms and click on Account Settings then Account Profile.
   • For a location: Go to Zoom Rooms and click on the name of the location. Click on Edit at the top.
   • For a floor: Go to Zoom Rooms and click on the arrow next to the location. Click on the name of the floor from the list. Click on Edit at the top.
   • For a room: Go to Zoom Rooms and click on the name of the location on the left. Click on the name of the floor from the list. Click on Edit to the right of the room name.
5. Scroll down to the Communication Content Storage Location section.
6. Select a location in the drop-down menu, then click Save.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

Zoom Phone auto receptionist

1. Sign in to the Zoom web portal as an admin with the privilege to edit auto receptionists.
2. In the navigation menu, click Phone System Management then Auto Receptionists.
3. Click the name of the auto receptionist you want to edit.
4. In the Profile tab, scroll down to the Communication Content Storage Location section.
5. Under Recording, select a location in the drop-down menu, then click Save.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

Zoom Phone call queue

1. Sign in to the Zoom web portal as an admin with the privilege to edit call queues.
2. In the navigation menu, click Phone System Management then Call Queues.
3. Click the name of the call queue you want to edit.
4. In the Profile tab, scroll down to the Communication Content Storage Location section.
5. Under Recording, select a location in the drop-down menu, then click Save.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

Zoom Phone shared line group

1. Sign in to the Zoom web portal as an admin with the privilege to edit shared line groups.
2. In the navigation menu, click Phone System Management, then Shared Lines.
3. Click the Shared Line Groups tab.
4. Click the name of the shared line group you want to edit.
5. In the Profile tab, scroll down to the Communication Content Storage Location section.
6. Under Recording, select a location in the drop-down menu, then click Save.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

Zoom Contact Center queue

1. Sign in to the Zoom web portal as an admin with the privilege to edit queues.
2. In the navigation menu, click Contact Center Management then Queues.
3. Click the name of the queue you want to edit.
4. Scroll down to the Storage section.
5. Select a location in the drop-down menu, then click Save.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

Zoom Contact Center inbox

1. Sign in to the Zoom web portal as an admin with the privilege to edit queues.
2. In the navigation menu, click Contact Center Management then Inbox.
3. Click the name of the inbox you want to edit.
4. Scroll down to the Storage section.
5. Select a location in the drop-down menu, then click Save.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.

Zoom Contact Center account

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Preferences.
3. In the left-side menu, click Privacy and Data Retention.
4. In the Communications Content Storage Location section, select the location for the following content:
   
   • Recordings, Transcriptions, and Inbox Messages: Includes cloud recordings, recording transcriptions, inbox message transcriptions, and inbox messages for voice and video engagements.
   • Messaging Transcripts: Includes web chat, in-app chat, and SMS messages and files that are sent/received between agents, supervisors, and consumers. 
   • Email Transcripts: Include posts and files like timestamps, participant information, and email content from all email channel engagements.

Changing the Communications Content storage location for individual recordings

1. Sign in to the Zoom web portal as an admin with the privilege to manage recordings.
2. In the navigation panel, click Account Management then Recording Management.
3. Locate a recording you want to move.
4. In the right-most column, click More then Move Location.
5. Select a location in the drop-down menu.
6. Click Move.
   Note: If the option is grayed out, it has been locked at the account level. Contact your admin if you wish to change these settings.